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-   -   Dell CH return policy? (https://www.englishforum.ch/other-general/295928-dell-ch-return-policy.html)

Halfasleep 01.01.2020 11:49

Dell CH return policy?
 
Does anyone know what the returns policy is for a laptop purchased from Dell switzerland. I cant find any info on this on their site.
I brought one recently but not liking the keyboard should of brought something else...

omtatsat 01.01.2020 12:58

Re: Dell CH return policy?
 
Quote:

Originally Posted by Halfasleep (Post 3133402)
Does anyone know what the returns policy is for a laptop purchased from Dell switzerland. I cant find any info on this on their site.
I brought one recently but not liking the keyboard should of brought something else...

https://www.dell.com/support/orders/...returns?lwp=rt

Seems you have 14 days

https://www.dell.com/learn/de/de/dec...d-cs-010111-de

k_and_e 01.01.2020 13:20

Re: Dell CH return policy?
 
Quote:

Originally Posted by omtatsat (Post 3133407)

You refer to the German site, where the EU 14 day rule is applicable. Switzerland is different.

omtatsat 01.01.2020 13:27

Re: Dell CH return policy?
 
Quote:

Originally Posted by k_and_e (Post 3133409)
You refer to the German site, where the EU 14 day rule is applicable. Switzerland is different.

The first link is the CH Dell.

Guest 01.01.2020 14:21

Re: Dell CH return policy?
 
Quote:

Originally Posted by omtatsat (Post 3133410)
The first link is the CH Dell.

But you base your 14 days return policy on the German link, nowhere is this mentioned on the Swiss part of the site so your info is wrong and misleading.

The answer is simple: OP has to contact Dell and hope for the best since he is not entitled to any return since none is mentioned in any of the rules.

Jim2007 01.01.2020 14:41

Re: Dell CH return policy?
 
Quote:

Originally Posted by omtatsat (Post 3133410)
The first link is the CH Dell.

And ď Verbraucher AGB DeutschlandĒ means what exactly in your world?

Guest 01.01.2020 14:46

Re: Dell CH return policy?
 
Quote:

Originally Posted by Halfasleep (Post 3133402)
Does anyone know what the returns policy is for a laptop purchased from Dell switzerland. I cant find any info on this on their site.
I brought one recently but not liking the keyboard should of brought something else...

Call the support number and ask? Itís listed on the Dell Switzerland page.

Sounds like you want to exchange rather than refund so they should be able to arrange it. I havenít bought anything from Dell in years but I recall their service wasnít too bad.

Just donít leave it too long.

omtatsat 01.01.2020 15:59

Re: Dell CH return policy?
 
Quote:

But you base your 14 days return policy on the German link, nowhere is this mentioned on the Swiss part of the site so your info is wrong and misleading.

The answer is simple: OP has to contact Dell and hope for the best since he is not entitled to any return since none is mentioned in any of the rules.
OOOps! :msnnerd: He only has to use this link. Everything clear!


https://www.dell.com/support/orders/...returns?lwp=rt

Halfasleep 01.01.2020 18:47

Re: Dell CH return policy?
 
thanks,
actually that returns link doesnt really work, any order number you put in it will just say it cannot be processed online. I will contact dell tomorrow to clarify.


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