Does anyone know what the returns policy is for a laptop purchased from Dell switzerland. I cant find any info on this on their site.
I brought one recently but not liking the keyboard should of brought something else...

https://www.dell.com/support/orders/...returns?lwp=rt

Seems you have 14 days

https://www.dell.com/learn/de/de/dec...d-cs-010111-de

You refer to the German site, where the EU 14 day rule is applicable. Switzerland is different.

The first link is the CH Dell.

But you base your 14 days return policy on the German link, nowhere is this mentioned on the Swiss part of the site so your info is wrong and misleading.

The answer is simple: OP has to contact Dell and hope for the best since he is not entitled to any return since none is mentioned in any of the rules.

And “ Verbraucher AGB Deutschland” means what exactly in your world?

Call the support number and ask? It’s listed on the Dell Switzerland page.

Sounds like you want to exchange rather than refund so they should be able to arrange it. I haven’t bought anything from Dell in years but I recall their service wasn’t too bad.

Just don’t leave it too long.

OOOps! He only has to use this link. Everything clear!


https://www.dell.com/support/orders/...returns?lwp=rt

thanks,
actually that returns link doesnt really work, any order number you put in it will just say it cannot be processed online. I will contact dell tomorrow to clarify.