Go Back   English Forum Switzerland > Help & tips > Other/general  
Reply
 
Thread Tools Display Modes
  #1  
Old 01.01.2020, 12:49
Halfasleep's Avatar
Senior Member
 
Join Date: Jan 2009
Location: Zzzzug
Posts: 270
Groaned at 6 Times in 5 Posts
Thanked 140 Times in 72 Posts
Halfasleep has earned some respectHalfasleep has earned some respect
Dell CH return policy?

Does anyone know what the returns policy is for a laptop purchased from Dell switzerland. I cant find any info on this on their site.
I brought one recently but not liking the keyboard should of brought something else...
Reply With Quote
  #2  
Old 01.01.2020, 13:58
omtatsat's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Timbuktoo
Posts: 9,127
Groaned at 1,781 Times in 962 Posts
Thanked 4,072 Times in 2,598 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Dell CH return policy?

Quote:
View Post
Does anyone know what the returns policy is for a laptop purchased from Dell switzerland. I cant find any info on this on their site.
I brought one recently but not liking the keyboard should of brought something else...
https://www.dell.com/support/orders/...returns?lwp=rt

Seems you have 14 days

https://www.dell.com/learn/de/de/dec...d-cs-010111-de
Reply With Quote
This user groans at omtatsat for this post:
  #3  
Old 01.01.2020, 14:20
Forum Legend
 
Join Date: Jun 2008
Location: Zurich
Posts: 7,395
Groaned at 261 Times in 197 Posts
Thanked 15,746 Times in 5,541 Posts
k_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond repute
Re: Dell CH return policy?

You refer to the German site, where the EU 14 day rule is applicable. Switzerland is different.
Reply With Quote
  #4  
Old 01.01.2020, 14:27
omtatsat's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Timbuktoo
Posts: 9,127
Groaned at 1,781 Times in 962 Posts
Thanked 4,072 Times in 2,598 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Dell CH return policy?

Quote:
View Post
You refer to the German site, where the EU 14 day rule is applicable. Switzerland is different.
The first link is the CH Dell.
Reply With Quote
  #5  
Old 01.01.2020, 15:21
Forum Legend
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 6,279
Groaned at 370 Times in 302 Posts
Thanked 7,105 Times in 3,558 Posts
EdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond repute
Re: Dell CH return policy?

Quote:
View Post
The first link is the CH Dell.
But you base your 14 days return policy on the German link, nowhere is this mentioned on the Swiss part of the site so your info is wrong and misleading.

The answer is simple: OP has to contact Dell and hope for the best since he is not entitled to any return since none is mentioned in any of the rules.
Reply With Quote
  #6  
Old 01.01.2020, 15:41
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 4,563
Groaned at 125 Times in 108 Posts
Thanked 5,452 Times in 2,580 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: Dell CH return policy?

Quote:
View Post
The first link is the CH Dell.
And “ Verbraucher AGB Deutschland” means what exactly in your world?
Reply With Quote
  #7  
Old 01.01.2020, 15:46
Sandgrounder's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: ZH
Posts: 14,084
Groaned at 132 Times in 123 Posts
Thanked 26,969 Times in 10,325 Posts
Sandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond reputeSandgrounder has a reputation beyond repute
Re: Dell CH return policy?

Quote:
View Post
Does anyone know what the returns policy is for a laptop purchased from Dell switzerland. I cant find any info on this on their site.
I brought one recently but not liking the keyboard should of brought something else...
Call the support number and ask? It’s listed on the Dell Switzerland page.

Sounds like you want to exchange rather than refund so they should be able to arrange it. I haven’t bought anything from Dell in years but I recall their service wasn’t too bad.

Just don’t leave it too long.
Reply With Quote
  #8  
Old 01.01.2020, 16:59
omtatsat's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Timbuktoo
Posts: 9,127
Groaned at 1,781 Times in 962 Posts
Thanked 4,072 Times in 2,598 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Dell CH return policy?

Quote:
View Post
But you base your 14 days return policy on the German link, nowhere is this mentioned on the Swiss part of the site so your info is wrong and misleading.

The answer is simple: OP has to contact Dell and hope for the best since he is not entitled to any return since none is mentioned in any of the rules.
OOOps! He only has to use this link. Everything clear!


https://www.dell.com/support/orders/...returns?lwp=rt
Reply With Quote
  #9  
Old 01.01.2020, 19:47
Halfasleep's Avatar
Senior Member
 
Join Date: Jan 2009
Location: Zzzzug
Posts: 270
Groaned at 6 Times in 5 Posts
Thanked 140 Times in 72 Posts
Halfasleep has earned some respectHalfasleep has earned some respect
Re: Dell CH return policy?

thanks,
actually that returns link doesnt really work, any order number you put in it will just say it cannot be processed online. I will contact dell tomorrow to clarify.
Reply With Quote
Reply

Tags
dell




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Return Policy BeardyBretzel Other/general 2 31.10.2018 15:06
What is the return policy here? guanyu2000 Other/general 13 08.09.2014 00:29
ikea return policy Iokasta Other/general 8 22.10.2013 15:53
Ikea return policy tanyarama Other/general 11 30.01.2012 21:40
Return policy on new car terrypcl Transportation/driving 65 16.05.2008 14:12


All times are GMT +2. The time now is 01:45.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0