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Old 05.06.2020, 17:37
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Brack: Refunds Policy [+ve]

A few months ago, I bought a TV on daydeal as a present.

When it arrived (as it was a present), I didn't unbox it, but left it in a spare room. Last week, I duly instlled the gift, only to find out on powering it up that there was a crack on the screen (and a tiny dent in the cardboard that corresponded, but that I hadn't noticed).

Understandably upset, I bought a replacement elsewhere... and purely as a why not, emailed brack (who runs daydeal) with a picture of the crack (on TV setup screen)

They agreed that as a gesture of goodwill, they would replace or refund the TV, even though it has been about 2 months since I had received it!

I'm truly impressed! This is what customer service should be like!!
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Old 06.06.2020, 17:11
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Re: Brack: Refunds Policy

We have also found Brack to be very responsive and efficient with handling returns.
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