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  #21  
Old 09.08.2020, 11:12
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Re: Real branded bags held at customs!

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There is a deadline to handle the parcel. I am really worried. What shall I do ...?
I recommend that you do all that is in your power to try to get an official LV proof of purchase document.

In the meantime, write to the people who have set the deadline (the Customs office?), in an official Swiss language, on paper, in a registered letter. Ideally, your letter should arrive at their offices about 3 days before their deadline.

I enclose a copy of your letter of DATE, for ease of reference.

I have taken the following steps, in an effort to provide you with the information that you have requested.

(Set it out very briefly and chronologically., For example, something like this...)
  • DATE contacted brand lawyer (name, address), lawyer informed (insert here very brief phrase from lawyer)
  • DATE mail from lawyer, info to follow on DATE
  • DATE contacted brand lawyer, lawyer informed (insert here very brief phrase from lawyer)
  • DATE wrote to shop in Paris where I bought the bags, they informed me (insere here very brief sentence of what they said)
  • DATE sent documents required by shop in Paris to them, see attached copies (insert list of documents)
  • and so on.
Are there other steps that you recommend that I should be taking in this matter?
May I please have a 30-day extension in this matter, until DATE?
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  #22  
Old 21.08.2020, 05:24
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Re: Real branded bags held at customs!

OP, how did this story develop? Were you able to provide the necessary papers, to save your bags from destruction? Is this still an ongoing matter? Please come back and tell us how things went. Thanks.
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