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Old 04.08.2020, 19:46
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Campz.ch contact info?

Hi all,

I made an order for some hiking poles but they haven't even been dispatched 1 month after the order. No cancellation possible online, no phone number anywhere on the net. I have emailed 2 times with no reply. I think the reason why they haven't been dispatched is that 1 pair of poles if out of stock but the other isn't. Anyway, has anyone used Campz.ch before? If so does anyone have a number on an invoice or anything like that? we are off hiking next week and would really like these to arrive or at least know to buy others locally.

Thanks for the help in advance.
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Old 04.08.2020, 19:54
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Re: Campz.ch contact info?

Yeah, that website doesn't seem very user-friendly. After digging around a bit, it looks like the headquarters are in Germany?

internetstores GmbH Headquarter
Friedrichstraße 6
70174 Stuttgart
Germany

+49 711 93305325

https://www.internetstores.com/locat...ter-stuttgart/

Not a good sign when the first review on Google is "customer service is non-existent".

Good luck!
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Old 04.08.2020, 19:58
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Re: Campz.ch contact info?

Maybe this: +41 44 5831086
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Old 04.08.2020, 20:45
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Re: Campz.ch contact info?

I've ordered from them a few times, and the packages always take quite a while to get to me. I think they do ship from Germany, as mentioned above. A month or so ago, I received an email from them in which they were apologizing for delays in delivery and included a 10 CHF coupon code in the email because of it.
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Old 04.08.2020, 22:16
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Re: Campz.ch contact info?

Thanks for the replies. I’ll give those numbers a try tomorrow. Really appreciate the help.

@pancakes, I received an email on the 19th July stating that same thing but no voucher. I wouldn’t mind if it had actually been dispatched, I know things sometimes take a bit longer due to customs, but this hasn’t even been processed!
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Old 05.08.2020, 16:41
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Re: Campz.ch contact info?

I received an email today stating that the order was delayed because one of the items was out of stock. The out of stock item was deleted from the order and refund processed. No news on the 2nd item, which is actually in stock, but hoping this means the order will be processed now. Tried both numbers you guys posted but none work. I'll wait for 24hrs and then if no change ill send another email
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Old 06.08.2020, 12:53
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Re: Campz.ch contact info?

one pair of poles has been sent which is great. Second pair has now been refunded. I guess the hold up was becuase the 2nd pair was out of stock. Would have prefered a bit of communication from them but never mind. Its being shipped with DHL so should be quick, estimated to be here tomorro so it seems that when they get their act together this might be an ok place to shop.....might!!

Thanks for all your help. Enjoy the rest of the week.
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