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Old 12.08.2020, 18:43
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Miele hob - return charges

I ordered a Miele hob by mistake(wrong model) and am told Miele charges 25 % of the cost of the hob for returning it. Is this correct ? Does someone have similar experience ?
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Old 12.08.2020, 19:26
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Re: Miele hob - return charges

Miele Switzerland's terms of sales state (translated):

"8. Returns
Miele grants its end customers a 10-day right to exchange goods after receipt. The 10-day period begins on the day of the first delivery by the post office (even in the event of absence - postal collection order). Exchanges will only be accepted if they have been reported to and confirmed by Miele Customer Service within the 10-day period.
If an appliance is exchanged, incorrectly ordered or if the customer withdraws from the purchase through no fault of Miele, Miele reserves the right not to credit the entire invoiced amount but to charge the customer a proportion of the invoiced price. This credit reduction includes the additional expenditure incurred by Miele in processing returns (transport, storage, handling, resale, etc.) as well as the loss of value (repair, missing material, packaging, etc.)."

https://www.miele.ch/de/c/agb-48.htm#highlight=agb
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Old 12.08.2020, 20:05
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Re: Miele hob - return charges

I bought a Miele dishwasher 18 months ago for just over 2000 francs. It stopped working, claiming there was a leak.

Called the engineer in. He said we'd broken the door. over 1000 francs to get it fixed as the warranty doesn't apply.

I bought a new dishwasher for 800 francs. Including fitting. I'm not entirely convinced of Miele's business model.
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Old 12.08.2020, 23:38
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Re: Miele hob - return charges

I bought a Miele Steamer microwave. Hated it because it gets flooded even while microwaving (some water residue after steaming would be understandable). They told me it is how it is; but offered to swap it for a microwave only unit which is slightly cheaper. I think I lost about 10%, but now I have something I would use.
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Old 13.08.2020, 09:33
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Re: Miele hob - return charges

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Miele Switzerland's terms of sales state (translated):

"8. Returns
Miele grants its end customers a 10-day right to exchange goods after receipt. The 10-day period begins on the day of the first delivery by the post office (even in the event of absence - postal collection order). Exchanges will only be accepted if they have been reported to and confirmed by Miele Customer Service within the 10-day period.
If an appliance is exchanged, incorrectly ordered or if the customer withdraws from the purchase through no fault of Miele, Miele reserves the right not to credit the entire invoiced amount but to charge the customer a proportion of the invoiced price. This credit reduction includes the additional expenditure incurred by Miele in processing returns (transport, storage, handling, resale, etc.) as well as the loss of value (repair, missing material, packaging, etc.)."

https://www.miele.ch/de/c/agb-48.htm#highlight=agb
I checked meanwhile various Miele sites. DE says they can charge upto 30 %. Australia says 20 %. On the Swiss site (as you posted above) they do not quote a figure and the 25 % seems to be in line with the numbers above. I also think the % is a tad high. I am ok if they charge me the shipping cost to and fro. Especially when I am buying another hob from them.
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Old 13.08.2020, 11:32
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Re: Miele hob - return charges

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I checked meanwhile various Miele sites. DE says they can charge upto 30 %. Australia says 20 %. On the Swiss site (as you posted above) they do not quote a figure and the 25 % seems to be in line with the numbers above. I also think the % is a tad high. I am ok if they charge me the shipping cost to and fro. Especially when I am buying another hob from them.
So outrageous, if you bought online from the EU you could return it for a full refund within 14 days. So obvious why Amazon is popular, even if you opened the boxes & used it you could get your money back with Amazon.
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Old 13.08.2020, 11:37
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Re: Miele hob - return charges

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So obvious why Amazon is popular, even if you opened the boxes & used it you could get your money back with Amazon.
I get why it is popular Amazon but is a ecological disaster, a lot of what gets returned to them is just trashed.

Last edited by Belgianmum; 13.08.2020 at 11:49.
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Old 13.08.2020, 11:42
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Re: Miele hob - return charges

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I get why it is popular Amazon is a ecological disaster, a lot of what gets returned to them is just trashed.
Good old EU laws to blame for that
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Old 13.08.2020, 11:56
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Re: Miele hob - return charges

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So outrageous, if you bought online from the EU you could return it for a full refund within 14 days. So obvious why Amazon is popular, even if you opened the boxes & used it you could get your money back with Amazon.
Quite so. I also quite frequently use a French website Cdiscount (part of the Casino chain) for similar reasons. When I'm in Morgins I usually get small items delivered to a Point Relai in Châtel, just across the border, which saves me driving all the way down to Thonon for the more mainstream French shops.
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Old 13.08.2020, 11:57
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Re: Miele hob - return charges

For this and other reasons we'd never by Miele products again!
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