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Old 21.04.2021, 18:13
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Returning a mattress to Amazon UK

I need to return a mattress to Amazon UK and checked DPD. It costs 82EUR to ship from Switzerland to UK. I wonder if there's any other cheaper way for the same purpose?

Thanks!
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Old 21.04.2021, 18:20
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Re: Returning a mattress to Amazon UK

Amazon will refund the shipping so just do it.

Ordered a blender once and a stroller with buggy, car seat 29 in 1 turned up that was massive, cost about 200 CHF to return, they refunded
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Old 21.04.2021, 20:20
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Re: Returning a mattress to Amazon UK

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Amazon will refund the shipping so just do it.

Ordered a blender once and a stroller with buggy, car seat 29 in 1 turned up that was massive, cost about 200 CHF to return, they refunded
Maybe the policy has changed, they only offer to refund 6 EUR of the shipping cost.
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Old 21.04.2021, 20:47
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Re: Returning a mattress to Amazon UK

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Amazon will refund the shipping so just do it.)
Amazon are not going to pay shipping costs to return an item that isn't faulty and that you just decide that you don't want.

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I need to return a mattress to Amazon UK and checked DPD. It costs 82EUR to ship from Switzerland to UK. I wonder if there's any other cheaper way for the same purpose?

Thanks!
I would say that 82 EUR is quite a reasonable price for sending a mattress from CH back to UK, depending on the size. But I mean seriously... why would you buy a mattress from Amazon UK and then return it?
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Old 21.04.2021, 20:49
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Re: Returning a mattress to Amazon UK

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Amazon are not going to pay shipping costs to return an item that isn't faulty and that you just decide that you don't want.
They generally do which is why that part of the business is so unprofitable.
Could save you the hassle of washing your mattress cover next time
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Old 21.04.2021, 21:15
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Re: Returning a mattress to Amazon UK

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Amazon are not going to pay shipping costs to return an item that isn't faulty and that you just decide that you don't want.
And why not? It's the business model of several online retailers.
However, the return conditions are stated in the listing and especially for cross-border sales the return shipping refund is limited, as one might expect. When I've bought stuff from amazon.de generally they'll pay up to 22 or 24CHF for return. I try to make sure I only order things I know I'll keep but sometimes a return is unavoidable.
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Old 21.04.2021, 21:47
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Re: Returning a mattress to Amazon UK

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And why not? It's the business model of several online retailers.
For items of any weight? Internationally shipped?

I doubt it.
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Old 21.04.2021, 21:50
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Re: Returning a mattress to Amazon UK

It must be a very special mattress if it was ordered from the UK!

Can't you sell it any buy another one?
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Old 23.04.2021, 15:14
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Re: Returning a mattress to Amazon UK

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Amazon are not going to pay shipping costs to return an item that isn't faulty and that you just decide that you don't want.



I would say that 82 EUR is quite a reasonable price for sending a mattress from CH back to UK, depending on the size. But I mean seriously... why would you buy a mattress from Amazon UK and then return it?
I read reviews online and only found that mattress in Amazon UK, nobody sells it in Amazon.de and in Switzerland.
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