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Old 15.10.2021, 16:13
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Getting a delivery of a package purchased on line.

This may be a stupid question in some folks opinions... but I genuinely don't know and when doing a search there were a lot of threads, but none exactly addressed the question I have - or if they did, I wasn't going to sift through hundreds of posts:

I am assuming that purchases on line are usually cheaper - and certainly easier than carrying a package across town by hand.

I am planning on buying some new pots and pans for use on the electric stove top. I'd like to purchase them on line - I see that Amazon won't deliver to my address - but assume the Swiss vendors will.

How does this work? We live in an apartment building with a keycode to enter. The mail carrier obviously gets in.
I ask because in the places I've lived we had the following:
NYC - UPS/DHL/FedEX/Post Office would open the door to the lobby and dump the package and leave. No notice usually. There was a decent chance it would get stolen.
NY private home - similar but they'd usually ring your bell and dump the box on your porch.
Japan - they'd ring your bell (usually after you'd entered the shower) and make you sign for it. If you lived in a big building, you'd have to comedown and sign for it. If you weren't there, you'd get a notice to come pick it up at a center or call for a redelivery.
Indonesia - a guy on a scooter would show up where ever you were and place it in your hands, even a neighbor's home, when they had it.
So do I need to be home to receive it? Will they leave it in my lobby? Will I get an attempted delivery notice?
Any other info? Better or worse websites to use?
I plan on ordering bigger or more valuable things eventually, so just wondering.

As always... thanks!
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Old 15.10.2021, 16:24
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Re: Getting a delivery of a package purchased on line.

Here they often leave it outside by the entry door. I think there is a thread here about such packets being stolen.
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Old 15.10.2021, 16:25
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Re: Getting a delivery of a package purchased on line.

Firstly delivery from Amazon depends on if the seller sells to Switzerland - not to do with the postal services. I buy from Amazon all the time.

Second it depends on your building and also the courier company. My building the door isnít locked but there is no apartment buzzer. If a parcel doesnít fit in the post box the post used to take it away and Iíd have to go and collect it. Now I organise online for them to leave all packages in the hallway at my risk.

DPD who bring my dog food, on the other hand, bring it up to the 4th floor for me and leave it outside my door.
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Old 15.10.2021, 16:37
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Re: Getting a delivery of a package purchased on line.

Yes, I'm not planning on using amazon...
I am hoping that it makes it into my building.
Ugh. I'm generally around but there is no buzzer for the building. I've seen packages out side of neighbors' apartment doors twice - so hopefully it gets inside!
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Old 15.10.2021, 16:42
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Re: Getting a delivery of a package purchased on line.

Really, amazon.de won't deliver to you here in Switzerland? I order from them all the time (in fact, I just received a package from them about half an hour ago). I guess I'm not sure what part of CH you're in, though, and if that varies at all in regard to where amazon.de will ship to, within CH.

If you're interested in ordering online from within Switzerland, galaxus.ch is a good site with a large selection of just about everything and the shipping is free if you spend 50 CHF or more. They're kind of like the equivalent of a "Swiss amazon," I guess, because many of the products they offer are from different stores.
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Old 15.10.2021, 17:20
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Re: Getting a delivery of a package purchased on line.

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Really, amazon.de won't deliver to you here in Switzerland?
Depends on what you order and who the seller is. Funny thing, I've had amazon.co.uk deliver stuff amazon.de wouldn't.
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Old 15.10.2021, 17:33
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Re: Getting a delivery of a package purchased on line.

People in my building get packages from online retailers all the time. The postie leaves them in the lobby for collection.

I have yet to figure out how he gets in the locked door every time
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Old 15.10.2021, 17:43
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Re: Getting a delivery of a package purchased on line.

First of all, for pots and pans (and actually most things), I would not go to Amazon.de but to Galaxus.ch - I order from them all the time.

When you order from Amazon, you always have to pay the horrendous import charge (the invoice arrives after your package is delivered). And if you need to return something, you a) need to pay the return postage and b) have to go to the hassle of printing-out and cutting out various labels and forms - and then sticking them to the package! You also need to queue at the post office, instead of just scanning the return label and depositing it in the “drop-off returns” at the Post because you need to make a customs declaration and c) it is delivered by DHL instead of the Swiss Post - and your possibility to say how and when you receive the package is extremely limited.

If you order form Galaxus.ch - or other larger on-line companies such as Zalando.ch for clothes or Connox.ch for furniture - then a) returns are free of charge b) you just need to register your return on-line and stick the pre-provided returns label over the original label on the box / packet and c) you receive a link sent to you by email with the package tracking details via Swiss Post and have the option to receive regular sms and / or emails on both the status of your package and the possibility to state how and when you wish to receive your package / what to do if you’re not at home

But I’m afraid I can’t answer your specific door entrance system question - usually they just ring, you buzz them in, and they will leave it inside the main entrance if it doesn’t need a signature (you can also set-up an account on the Swiss Post very easily on-line where you state whether your packages may be deposited without signature).

Afterthought: Here the link to the Post (in English) - provides you all you need to know

https://www.post.ch/en/receiving-mail

Last edited by ZuriRollt; 15.10.2021 at 18:25. Reason: Added link
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Old 15.10.2021, 17:47
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Re: Getting a delivery of a package purchased on line.

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People in my building get packages from online retailers all the time. The postie leaves them in the lobby for collection.

I have yet to figure out how he gets in the locked door every time
In my building of 4 apartments, they will often also ring at the neighbours if Iím not at home. But I understand that this is not always the case, and can depend on the building and/or the delivery person.
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Old 15.10.2021, 18:15
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Re: Getting a delivery of a package purchased on line.

Nowadays you really need to sign up for an electronic account at Swiss Post to receive, send packages through them as they decommission more and more physical post offices. This allows you to track things, get advance info on upcoming deliveries, and change or manage delivery as appropriate. There's also post at home for some areas where post offices no longer exist where you can buy stamps, order pick up of things to send etc.. Its quite good, and these days you are more or less forced to use it.

In the case of your direct question, if they come you can already give pre-instructions to leave by the door or other place, or neighbour of you are not home or perceive delivery will be difficult.
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Old 15.10.2021, 18:23
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Re: Getting a delivery of a package purchased on line.

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Really, amazon.de won't deliver to you here in Switzerland? I order from them all the time (in fact, I just received a package from them about half an hour ago). I guess I'm not sure what part of CH you're in, though, and if that varies at all in regard to where amazon.de will ship to, within CH.

If you're interested in ordering online from within Switzerland, galaxus.ch is a good site with a large selection of just about everything and the shipping is free if you spend 50 CHF or more. They're kind of like the equivalent of a "Swiss amazon," I guess, because many of the products they offer are from different stores.
As NotAllThere said, depends on what you're buying. A colleague of mine self-published his first book via Amazon last year and I couldn't get it sent to Switzerland, no matter which Amazon I tried - US, UK, France, Germany. Had to get it sent from Amazon.de to another colleague who lives in Germany and then he sent it on to me. A year later the second book has just been published and I can order direct from Amazon.de - it's on it's way as we speak.
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Old 15.10.2021, 20:06
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Re: Getting a delivery of a package purchased on line.

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As NotAllThere said, depends on what you're buying. A colleague of mine self-published his first book via Amazon last year and I couldn't get it sent to Switzerland, no matter which Amazon I tried - US, UK, France, Germany. Had to get it sent from Amazon.de to another colleague who lives in Germany and then he sent it on to me. A year later the second book has just been published and I can order direct from Amazon.de - it's on it's way as we speak.
I am a paperless home (except for one file of documents - all of which have been scanned and are on the Cloud for the event of me not being around), and so only use Kindle - although I read around 3 books per week. Kindle is an amazing device.

I can’t get the latest releases of the books I’m looking for on a search of Amazon.de. But have discovered that if I search on Amazon.com, find the book, and then enter that title into a search on Amazon.de then I can can also download it. Was able to download my nephews last book in this way.
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Old 15.10.2021, 20:45
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Re: Getting a delivery of a package purchased on line.

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First of all, for pots and pans (and actually most things), I would not go to Amazon.de but to Galaxus.ch - I order from them all the time.

When you order from Amazon, you always have to pay the horrendous import charge (the invoice arrives after your package is delivered).
I order stuff from amazon.de all the time but never have to pay any extra "surprise" import fees if I keep each order (including shipping) under 65 CHF or so. Also, amazon.de automatically calculates VAT for many of it orders, and the VAT is usually quite low.

For pans, I like using ceramic non-stick pans now but had a hard time finding decent ones here in Switzerland that weren't ridiculously over-priced, so I ordered mine through amazon.de. I find that amazon has a much wider selection of many things, compared to what you can find here in CH.
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Old 15.10.2021, 20:45
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Re: Getting a delivery of a package purchased on line.

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I am a paperless home (except for one file of documents - all of which have been scanned and are on the Cloud for the event of me not being around), and so only use Kindle - although I read around 3 books per week. Kindle is an amazing device.

I canít get the latest releases of the books Iím looking for on a search of Amazon.de. But have discovered that if I search on Amazon.com, find the book, and then enter that title into a search on Amazon.de then I can can also download it. Was able to download my nephews last book in this way.
Yeah, book readers don't interest me; I like having the physical book in my hands. Nor would I trust the cloud with any of my important stuff. Back them up on an external physical drive of some kind, but not the cloud.
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Old 15.10.2021, 21:18
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Re: Getting a delivery of a package purchased on line.

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I order stuff from amazon.de all the time but never have to pay any extra "surprise" import fees if I keep each order (including shipping) under 65 CHF or so. Also, amazon.de automatically calculates VAT for many of it orders, and the VAT is usually quite low.

For pans, I like using ceramic non-stick pans now but had a hard time finding decent ones here in Switzerland that weren't ridiculously over-priced, so I ordered mine through amazon.de. I find that amazon has a much wider selection of many things, compared to what you can find here in CH.
Today I returned an iPad stand to Amazon that I had just today received and returned (unopened) because I couldn’t find it on Apple.ch. It was a return, because my daughter gave me the stand as a gift yesterday evening (which she’d in the meantime been able to find on the Apple Store - great service BTW.)

The original cost of the stand at the Apple Store was CHF 39,95, including delivery and all - but it wasn’t deliverable at that time - so I went to Amazon. I ordered the same stand there for EUR 38.81 inclusive of delivery and (I hope) all import taxes etc. In the past, my orders have been for more.

So, I printed out my return forms this morning (luckily I have a printer, which is normally never needed), and dutifully cut along the dotted cut lines for the return to - wait! - some Amazon address in Slovakia - cut out also the customs form to present to “my shipping supplier” and bar code declaration as instructed after my search for “how to return items”, and stuck them on. As a responsible citizen, I of course had packaging tape on-hand.

Was happy and proud of my packaging - re-read the return instructions I had searched for, and saw that there was a “last bit” that you needed to cut off and enclose with your return package. So re-opened, and repeated. Also used my trusted scissors to cut-off the bit I’d printed out that apparently I would need to show to my “Shipping provider” for customs clearance.

So, went off happily to the Post Office, feeling sure that I’d done everything correctly. But the Post said that “this customs declaration from Amazon is useless” , but they seemed to be experienced and in control of the situation, and I gave my details of the contents while they entered it in.

I was charged CHF 15.- for the return of this 39.95 product (slow post), and will let you know if I get the usual invoice for import charges in the next days.
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Old 15.10.2021, 21:21
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Re: Getting a delivery of a package purchased on line.

This really depends on who delivers the package. Some get left, some get taken to a pickup point the company uses and if they require a signature or payment of import charges you get a delivery notice and you have to arrange redelivery or pick up.

For our building things get left in the lobby and I have had two packages stolen. I got a refund for both but still.
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Old 15.10.2021, 21:45
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Re: Getting a delivery of a package purchased on line.

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Today I returned an iPad stand to Amazon that I had just today received and returned (unopened) because I couldn’t find it on Apple.ch. It was a return, because my daughter gave me the stand as a gift yesterday evening (which she’d in the meantime been able to find on the Apple Store - great service BTW.)

The original cost of the stand at the Apple Store was CHF 39,95, including delivery and all - but it wasn’t deliverable at that time - so I went to Amazon. I ordered the same stand there for EUR 38.81 inclusive of delivery and (I hope) all import taxes etc. In the past, my orders have been for more.

So, I printed out my return forms this morning (luckily I have a printer, which is normally never needed), and dutifully cut along the dotted cut lines for the return to - wait! - some Amazon address in Slovakia - cut out also the customs form to present to “my shipping supplier” and bar code declaration as instructed after my search for “how to return items”, and stuck them on. As a responsible citizen, I of course had packaging tape on-hand.

Was happy and proud of my packaging - re-read the return instructions I had searched for, and saw that there was a “last bit” that you needed to cut off and enclose with your return package. So re-opened, and repeated. Also used my trusted scissors to cut-off the bit I’d printed out that apparently I would need to show to my “Shipping provider” for customs clearance.

So, went off happily to the Post Office, feeling sure that I’d done everything correctly. But the Post said that “this customs declaration from Amazon is useless” , but they seemed to be experienced and in control of the situation, and I gave my details of the contents while they entered it in.

I was charged CHF 15.- for the return of this 39.95 product (slow post), and will let you know if I get the usual invoice for import charges in the next days.
Oh, wow. That is so bizarre, because just last month, I had ordered a "children's smart watch" via amazon.de and when it arrived, we realized that it only accepts outdated SIM cards that you can't even buy anymore. So then when I went into amazon and clicked to return it, the return address labels that it gave me were addressed to Slovakia. So when I took it to the post office, the postal worker told me the address was odd as well as the forms, etc. but I still went ahead and sent it. About two or three weeks later, the package was returned to me with the addresses crossed out and they said that whoever was at that address refused to accept it and the address was invalid.

So THEN, I contacted amazon via chat about it, and they told me to send it to their return station in Germany and that they would refund the cost of the item to me as well as the return shipping costs. That was over a week ago. I'm still waiting to hear from them regarding my refund.

I can't help but wonder now if that address you printed and sent your item to -- in Slovakia -- might be the same one that I had sent my package to. It said "Amazon SK" or something on the label, but apparently that is not actually a legitimate address. I hope you end up having a better experience than I did! Normally, I have nothing but good experiences with amazon.de, but that was certainly one strange exception.
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Old 15.10.2021, 22:19
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Re: Getting a delivery of a package purchased on line.

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It said "Amazon SK" or something on the label, but apparently that is not actually a legitimate address. I hope you end up having a better experience than I did! Normally, I have nothing but good experiences with amazon.de, but that was certainly one strange exception.
Yup ďAmazon SKĒ. Will keep you posted!
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Old 15.10.2021, 22:32
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Re: Getting a delivery of a package purchased on line.

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This really depends on who delivers the package. Some get left, some get taken to a pickup point the company uses and if they require a signature or payment of import charges you get a delivery notice and you have to arrange redelivery or pick up.

For our building things get left in the lobby and I have had two packages stolen. I got a refund for both but still.
Iím really interested to know what process you had to go through to get the stolen packages refunded - it must be quite difficult?
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Old 15.10.2021, 23:21
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Re: Getting a delivery of a package purchased on line.

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When you order from Amazon, you always have to pay the horrendous import charge (the invoice arrives after your package is delivered).
Weird. Amazon always calculates and pays the Swiss tax for me and that is all sorted. (amazon.co.uk & amazon.de)

"Since 1 January 2019 Amazon applies Swiss Value Added Tax (“VAT”) to products supplied to Switzerland."
https://www.amazon.de/-/en/gp/help/c...deId=201910940
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