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Old 24.05.2007, 10:45
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Urgent post Switzerland to UK - advice?

Hi,

I'm planning to send some keys to my Parents in the UK by standard airmail, international registered if that is available. Has anyone tried this and can give some feedback on speed & efficiency?

A colleague advised me to steer clear of this claiming that a registered parcel he sent to Germany was held up in customs for 3 weeks.

Thanks
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Old 24.05.2007, 10:49
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Re: Swiss Postal system efficiency

you will need to fill in the little green customs form.
you might want to look at UPS envelopes too - about 50 francs to the UK. If I was sending something like keys, that's what I'd use.
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Old 24.05.2007, 10:49
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Re: Swiss Postal system efficiency

Should take a few days and if you are just sending a key with a value of zero, I can't really imagine that this would be delayed in customs for any reason. The postal systems of the UK and Switzerland are both quite good - I've never lost anything between them yet.
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Old 24.05.2007, 10:54
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Re: Swiss Postal system efficiency

oooooooooh so angry with the post. Sent my granny (in uk) some chocolates last week and someone nicked them! She just got an empty envelope. She complained there 'Oh the sender must initialise the complaint.' I complained here 'Oh, the receiver must initialise the complaint.' Typical. That's the third time I've had post stolen (each time it was chocolate!)

So make sure you send them registered if they have any value and if they're your flat keys, don't put your address on the envelope! Oh and they should tell you how long it takes, but don't be fooled...I once paid an extortionate rate to send something express and was assured it would be in the uk within 2 days. It wasn't.
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Old 24.05.2007, 11:12
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Re: Swiss Postal system efficiency

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Hi,

I'm planning to send some keys to my Parents in the UK by standard airmail, international registered if that is available. Has anyone tried this and can give some feedback on speed & efficiency?

A colleague advised me to steer clear of this claiming that a registered parcel he sent to Germany was held up in customs for 3 weeks.

Thanks

If its a small parcel (keys in your case )it's unlikely to be held up.
Bigger parcels tend to get held up more often, in my experience Customs will take a closer look at larger boxes.
Einschreiben ( recorded delivery ) is about 6 chf.
Expect arrival within 10 days.

Best

Nick
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Old 24.05.2007, 11:22
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Re: Swiss Postal system efficiency

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Hi,

I'm planning to send some keys to my Parents in the UK by standard airmail, international registered if that is available. Has anyone tried this and can give some feedback on speed & efficiency?

A colleague advised me to steer clear of this claiming that a registered parcel he sent to Germany was held up in customs for 3 weeks.

Thanks
Swiss post is very efficient. If you can make the keys fit into a letter it typically takes 3 days to get to the UK. If you need to have it send registered it takes a day or two longer. If the keys need to be sent in a parcel I would suggest taking the trip to Germany and posting from there. All parcels get held up a little in customs in and out...
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Old 24.05.2007, 11:32
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Re: Swiss Postal system efficiency

It should take a lot less than 10 days, a standard airmail letter takes two day most times so a small parcel, considered as a letter and shipped with letters (it does make a difference, parcels are shipped using a different logistics) and registered ought to be there quickly.

Do NOT mention there are keys inside it, someone might think they are the keys of either the reciever or the sender and be tempted...Say it's "metal samples" or anything else that gives not too much away, put a value of zero on the parcel, if it gets lost, you can always claim back the value on the lost item form...

Express letters abroad are a waste of money, if you need speed, use the post office own courrier system or any other courrier.

Standard method for complaints in the Swiss postal system is to have the receiver file a complaint and then it is tracked back all the way to the sender. I suspect there is an element of "we don't lose stuff, but useless foreigners do so let them look for it, they probably mislaid it..."

To confirm what Mark say, both UK and Swiss postal services are excellent, when I worked for "La Poste" in Geneva, we certainly had very few problems with our UK colleagues and they were dealt with swiftly.
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Old 24.05.2007, 11:33
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Re: Swiss Postal system efficiency

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oooooooooh so angry with the post. Sent my granny (in uk) some chocolates last week and someone nicked them! She just got an empty envelope. She complained there 'Oh the sender must initialise the complaint.' I complained here 'Oh, the receiver must initialise the complaint.' Typical. That's the third time I've had post stolen (each time it was chocolate!)
Sorry, that's quite a funny story, especially given that it has happened three times. Well I guess you won't be sending any over the summer anyway. Was it somehow obvious from the outside that it was chocolate? Actually, the Swiss Post's response wasn't that unreasonable - in my opinion the chances that it was nicked closer to your granny's end than this end is much higher. Maybe she has a postman with a sweet tooth and he's been the same culprit each time
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Old 24.05.2007, 11:58
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Re: Swiss Postal system efficiency

Many thanks for the fast responses. I used DHL in the end. Swiss Urgent post would cost 47CHF 1-2 days, UPS 70CHF for 1-day. DHL has a service called Light Document for anything under 0.25kg and with 0 value, costs 65CHF 1-day delivery. Since my Parents needed the keys urgently, I decided to pay an extra 18CHF for peace of mind
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Old 24.05.2007, 12:09
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Re: Swiss Postal system efficiency

I've sent lots of stuff by registered (Einschreiben) post in Switzerland to the UK.

Small packets like keys, documents, tickets etc have always taken between 3 - 4 days and I've never lost anything.

HTH
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Old 24.05.2007, 12:25
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Re: Swiss Postal system efficiency

Last month it was my 10th wedding anniversary. It was on a thursday when I was over here (the wife then came over for the weekend instead of me going back).

In a moment of rarely experienced planning on my part, I had purchased one of those biggish cards for the occasion on my return back from Switzerland the previous week. So all I had to do was write it up, give it to my daughter and tell her to hide it until the day of the anniversary and then hand it to her mum. Simple!

Except having bought the card, normal service was then resumed on the organisation front. So, on the day before the anniversay, the card was still in my laptop case where I had put it upon purchasing it.

Now my wife's used to the not being very good or prompt with presents facet of my manliness, but she does like getting her cards at least on time, which in the past has prompted a few 2am trips to the local 24 hour Tescos.

So it wasn't looking good. I took it over to the post office at about 1pm and they said they could do a service which would get it there within one or two days, and it would probably be two days considering the time. I explained my dilemma and the woman came over all sympathetic. she called a couple of her colleagues over, who were equally sympathetic. They said there was nothing they could do in the way of guaranteeing anything, but that they would do their best.

Bless 'em! It was all I had left, it was a lot cheaper than DHL and it arrived at home at 10.30am the next morning, on the day of the anniversary. One happy wife. One happy Swiss Post Office customer

How much did it cost?

I prefer to dwell more on what it actually saved
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Old 24.05.2007, 14:30
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Re: Swiss Postal system efficiency

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Sorry, that's quite a funny story, especially given that it has happened three times. Well I guess you won't be sending any over the summer anyway. Was it somehow obvious from the outside that it was chocolate? Actually, the Swiss Post's response wasn't that unreasonable - in my opinion the chances that it was nicked closer to your granny's end than this end is much higher. Maybe she has a postman with a sweet tooth and he's been the same culprit each time
Maybe, but one of the other times was a big bar of cadburys sent to me by a friend from Leeds, and the other when I sent some to a friend in Cambridge. Granny lives in totally different part of UK....

I wrote 'Schoggi' on the little green form, so my guess is it's a swiss with a sweet tooth....or a brit who didn't know what it was so opened it anyway....
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Old 02.07.2007, 20:25
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Re: Swiss Postal system efficiency

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Many thanks for the fast responses. I used DHL in the end. Swiss Urgent post would cost 47CHF 1-2 days, UPS 70CHF for 1-day. DHL has a service called Light Document for anything under 0.25kg and with 0 value, costs 65CHF 1-day delivery. Since my Parents needed the keys urgently, I decided to pay an extra 18CHF for peace of mind
I see the 'urgent' post is 1-2 days. Any idea how likely it is to be 1 rather than two days? My letter didn't get posted today and now the deadline's moved and it might cost me a month's research...
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