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Old 07.04.2010, 11:06
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Lost house key, what to do

I lost my house key , its one of those Kaba keys.
I rent from Livit.

Is the agency likely tell to change the locks as well..
Am I looking at major CHF damage here
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Old 07.04.2010, 11:07
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Re: Lost house key, what to do

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I rent from Livit.
Oh dear.....
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Old 07.04.2010, 11:08
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Re: Lost house key, what to do

Why whats wrong with Livit? Ok i heard loads of bad regie stories but to be honest none for livit
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Old 07.04.2010, 11:09
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Re: Lost house key, what to do

Bad luck, contact your hauswart, they may have a spare set.

I had this happen to me, my hauswart didn't have the keys, but found the locksmith who installed all the locks in the building, and he had a master key. Some kind chap had also handed in my keys to the police.

There's hope, but don't hold your breath.
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Old 07.04.2010, 11:10
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Re: Lost house key, what to do

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Why whats wrong with Livit? Ok i heard loads of bad regie stories but to be honest none for livit
Then I suggest you do a search, there are plenty.
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Old 07.04.2010, 11:10
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Re: Lost house key, what to do

Is this not set out in your contract? I am pretty sure ours says that we need to contact the landlord in the even of the loss of a key.
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Old 07.04.2010, 11:10
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Re: Lost house key, what to do

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Old 07.04.2010, 11:11
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Re: Lost house key, what to do

Funny Livit story, although probably won't help you. My husband lost his key in his work parking garage in Zug. He didn't report it because he figured he lost it somewhere in the house (which he does often ). Turns out that the maintainence guy at the parking garage found it and turned it into the police, who called my husband. Somehow Livit was also informed and they called my husband and yelled at him for not telling them he lost the key! Go figure.

Did you try the Fundbüro? In the meantime, let Livit know -- maybe they have an extra key before you have to change the locks?
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Old 07.04.2010, 11:19
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Re: Lost house key, what to do

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Bad luck, contact your hauswart, they may have a spare set.

I.
I do have an extra key, I am not locked out.
One of my keys I lost.. I understand that changing the locks is far more expensive than cutting a new key.
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Old 07.04.2010, 11:24
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Re: Lost house key, what to do

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I do have an extra key, I am not locked out.
One of my keys I lost.. I understand that changing the locks is far more expensive than cutting a new key.
Ah, ok.

Well, when we moved in, the previous tenant had lost a key. Livit seemed pretty cool with it actually. Didn't change the locks (I know, I know, don't say it....)
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Old 07.04.2010, 11:27
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Re: Lost house key, what to do

I'm not sure I fully understand the concerns... do your key's somehow identify where you live?

if not is some person who found the keys going door to door until he finds one that opens?


(( that being said when my wife lost a key to our house, a key with no fob, no claim to being to our house, I went out and changed the lock mech. ))
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Old 07.04.2010, 11:44
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Re: Lost house key, what to do

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I'm not sure I fully understand the concerns... do your key's somehow identify where you live?

if not is some person who found the keys going door to door until he finds one that opens?
I think if someone with a key steals something from the apartment , then the insurance doesnt cover it unless the loss of key is reported early so may be thats why house owners dont take it easy when the tenent doesnt report the loss of key. can anyone confirm ?
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Old 07.04.2010, 12:33
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Re: Lost house key, what to do

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I lost my house key , its one of those Kaba keys.(
My wife lost her keys in Basel but was not sure if they fell from her pocket on a tram, or while walking. We went to a police station near where she had been walking. It was explained that if keys are turned in, they are sent to a central location in Basel. This location is the Kantonale Verwaltung Einwohneramt.

This became a lesson in efficiency for me. The attendant at the lost and found window took me to a cupboard which contained about 100 or more key chains all hung on separate hooks and each bar coded. I found the key chain and then showed her my key. Once she matched them up based on the key's code, she took my ID information and returned the keys.

I hope this is a lesson in Swiss efficiency and not just Basel efficiency. If so, there might be a similar procedure in Zürich for you to follow.
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Old 07.04.2010, 13:25
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Re: Lost house key, what to do

My flat mate lost his keys a while ago. the landlord wanted some massive amount to change the locks, I think in the region of 300-400 Chf, but then we got a call saying someone had handed the keys to the police and all he had to do was go along and pick them up. I think there was a 50Chf admin fee but nothing else. Just keep your fingers crossed that some nice Swiss person finds your keys
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Old 07.04.2010, 13:44
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Re: Lost house key, what to do

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My flat mate lost his keys a while ago. the landlord wanted some massive amount to change the locks, I think in the region of 300-400 Chf,
I would gladly change the locks if its in this region, I am afraid that it is much more now..
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Old 07.04.2010, 13:48
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Re: Lost house key, what to do

I lost my key too recently. CHF 250 for getting a temporary lock put in, and the owner Prohaus insist on replacing that lock with one, where the key will work with main door. I had to spend CHF 140 on a hotelroom for 1 night too :-(

Doc.
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Old 07.04.2010, 13:49
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Re: Lost house key, what to do

I'm not sure this would be an option for you.. having to deal with reggies, and living in a flat but when mrs. lost a key to our front door I went down to the local hardware shop and bought a new barrel for about 60 Chf and spent about an hour fitting it.
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Old 07.04.2010, 13:49
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Re: Lost house key, what to do

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I lost my key too recently. CHF 250 for getting a temporary lock put in, and the owner Prohaus insist on replacing that lock with one, where the key will work with main door. I had to spend CHF 140 on a hotelroom for 1 night too :-(

Doc.
How much did the one that worked with main door cost ?
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Old 07.04.2010, 13:54
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Re: Lost house key, what to do

I lost my "KABA Star" key along with my passport etc (it was all stolen when my backpack was suddenly gone at an airport). Luckily I had a spare with a friend so I could get back in. In any case, even though this happened abroad, the fact that my passport + address was in there with the key I decided to call my agency and ask what the deal was.

I suppose I was lucky and unlucky. The KABA system (and nearly all other Swiss key systems) is such that; by modifying the cylinder the same key can go into multiple places, but can be locked out of others. Thus the front door to the building is one where all keys fit (and if someone gets in there, no big deal really as it's no different than someone entering when the door is open), whereas the key to my apartment obviously only works for my specific key, etc. This also means they can sometimes flip "bits" in existing cylinders and all that's needed is a new key which is much cheaper than changing a cylinder (this however was not the case for me).

In the end I had to change the cylinders in 4 places (apartment door, mailbox, basement storage, basement washer/dryer) and it cost a whooping 1200 CHF (~270 per cylinder + work). I was absolutely shocked.

If you key was lost with no reference to the building, I guess it's up to your "agency" what they think is best. Changing cylinders is very expensive, but apart from that, my agency didn't give me any grief whatsoever. These things happen, and they know it.
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Old 07.04.2010, 14:29
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Re: Lost house key, what to do

Is losing keys (and the consequent costs) part of any standard insurance here? I get confused as insurance seems to work differently here than in the UK.

Here, you insure yourself against what you might do to other people's stuff, rather than your own. And it seems a landlord expects one to insure against things (eg neighbour's burst pipe; contradicting the above statement I know ) that in the UK would be their responsibility.
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