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  #21  
Old 13.03.2011, 18:23
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Re: Fed up with the Local Kennels

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For CHF 80 a day for 3 dogs??? personal care??? what do you expect for such a low price??? if you want to have it first class (and it sounds like you want to have it very personalised) you have to pay at least 60- 90 CHF (per dog).

I have mine in a private kennel, only 4 dogs being at the dog sitters house with a 5400 m2 garden, daily walks, swimming, watching TV on her couch, etc. but thats 95 CHF a day...
I think Mrs. D at least expects the dogs to be fed....
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Old 13.03.2011, 19:29
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Re: Fed up with the Local Kennels

The issue here is that the level of care promised was not provided - the price is immaterial.

A Tierheim, just like any business, should be very clear as to what they can - or cannot - provide, and at what price. That a Tierheim, or a private sitter for that matter, promises 'X' and then does not deliver 'X', is unacceptable. As it is for any business.

If Mrs. D's Tierheim said that they would provide individual meals, bathe the dogs, etc. for CHF 80 per day, then they should have done what they promised. If the Tierheim was unable to provide those services, or at that price, they should not have offered them. But to renege on an agreement, leaving an animal without appropriate care, is inexcusable.

Yes, private sitting in the client's home is expensive - ca 200+ per day is what is usually asked. But at any price, the client and the care provider should come to an agreement as to exactly what services will be provided at what price. And having come to an agreement, it should be honored to the letter.

(One of the professional sitters I've used - to whom I paid a fortune - proved untrustworthy. Price is no guarantee of quality. )

----

It's sad that there is clearly so much market demand going unfilled - especially in this economy where people need work. A trustworthy, professionally-minded enterprising person, with the right skill set and business model, could do very well for him/herself offering private dog care.
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  #23  
Old 13.03.2011, 19:35
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Re: Fed up with the Local Kennels

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For CHF 80 a day for 3 dogs??? personal care??? what do you expect for such a low price??? if you want to have it first class (and it sounds like you want to have it very personalised) you have to pay at least 60- 90 CHF (per dog).
I didn't read her to have said that at all - I read it as a "protest" that the requirements, being registered with the vet, having certifications and so forth is a bit much as the dogs are NOT being (and not expected to be) given (extra) personalized care.

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I have mine in a private kennel, only 4 dogs being at the dog sitters house with a 5400 m2 garden, daily walks, swimming, watching TV on her couch, etc. but thats 95 CHF a day...
Sounds like I should be getting busy with the certs myself... 95chf per day for the pleasure of hanging with someone's pooch? Sure enough that's plenty! I can see paying - or charging - that for a special needs dog, like some of Meloncollie's, but not for an otherwise (relatively) simple-to-care-for dog!
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  #24  
Old 13.03.2011, 21:34
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Re: Fed up with the Local Kennels

Dragonblue, I have sent you a PM regarding the dog minder you mention in your post.
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Old 14.03.2011, 03:19
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Re: Fed up with the Local Kennels

I am truly grateful to those who have sent private mails with suggestions for dog sitters and offers of help. I have answered each one personally but I just wanted to post a very big thank you to everyone for their advice and support.
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Old 14.03.2011, 07:46
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Re: Fed up with the Local Kennels

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I didn't read her to have said that at all - I read it as a "protest" that the requirements, being registered with the vet, having certifications and so forth is a bit much as the dogs are NOT being (and not expected to be) given (extra) personalized care.



Sounds like I should be getting busy with the certs myself... 95chf per day for the pleasure of hanging with someone's pooch? Sure enough that's plenty! I can see paying - or charging - that for a special needs dog, like some of Meloncollie's, but not for an otherwise (relatively) simple-to-care-for dog!
I agree with you, but be realistic, if an add promises you that you will loose 10 pounds with diet XX do you believe it?

Same over here, they promise personal care for 25 CH? Who believes that? They are in kennels, maybe in a pack (unattended) otherwise the business model is not working. And it is in my responsibility (not my dogs) to be realistic about the offering and what I really will get for such a dumping price.
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Old 14.03.2011, 08:37
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Re: Fed up with the Local Kennels

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I agree with you, but be realistic, if an add promises you that you will loose 10 pounds with diet XX do you believe it?

Same over here, they promise personal care for 25 CH? Who believes that? They are in kennels, maybe in a pack (unattended) otherwise the business model is not working. And it is in my responsibility (not my dogs) to be realistic about the offering and what I really will get for such a dumping price.
Yes, but actually feeding the dogs regularly (which was the trigger for the complaint) is kind of basic would you not have thought? And your comparison with a diet is somewhat spurious. The success of a diet depends on many different factors which may or may not be out of our control. Bathing a dog (for an extra charge), cleaning its ears, etc. are actions that are fully within the control of the supplier: they either get of their *ss and do it or they don't.
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Old 14.03.2011, 10:20
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Re: Fed up with the Local Kennels

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Sounds like I should be getting busy with the certs myself...

Peg, that would be an excellent idea!


---

I've interviewed soooooo many potential sitters, and what I see missing from many is:

1. A sense of responsibility.

Too many folks see this only as a Nebenjob, which to them means a little cash on the side - many are not willing to take on the responsibility that comes with the job.

Yes - for the most part, dogsitting is an easy job. Heck, even caring for my reprobates is pretty simple 90% of the time. In all the years I have used sitters here, none have ever had to deal with an emergency.

But a client isn't just paying to have the dog fed and walked twice a day - the client is paying for peace of mind. Knowing that the sitter takes his/her responsibility for my dogs' wellbeing seriously, knowing that should something happen, the sitter is able - and willing - to handle it, is what I really am paying for.

A sense of responsibility is something innate, I think. Sadly, many of the folks I have met who currently offer dog care services - professional or not - lack that essential quality.


2. Ability - and willingness - to follow the owner's directions.

This should be a given. You agree with a client to do X, then you do X. Punkt.

Yet I have spoken with many sitters who seem to think that telling me how they routinely disregard their client's instructions because they 'know better' than the owner is a good interviewing technique, that this will earn my trust. Astounding.

----

Yes, it usually is a simple job - but nonetheless, a big responsibility. A sitter who understands that can command top prices.

(Don't sell yourself short, Peg. )
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  #29  
Old 14.03.2011, 14:16
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I couldn't agree more Meloncollie! It concerns me that some Sitters and/or kennels have little or no medical knowledge. For example in case of a GDV aka 'bloat' symptoms could be easily dismissed and this is a dire emergency situation. I believe that it is important to almost treat the dogs in my care better than my own- not to say I treat my own dogs badly but I know my dogs. I know what makes my dogs nervous or situations that my dogs are uncomfortable in. A dog in my care, despite extensive questioning of the owner, I would have to learn all their little quirks and this means giving the care dogs extra attention and being extra vigilent. To look after some ones pets is on par with looking after someones children. A massive responsibility that must not be taken too lightly. Especially as a child can say 'I like this' or not whilst a dog can not.
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  #30  
Old 16.03.2011, 12:42
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Re: Fed up with the Local Kennels

I'll just add my 2 Cents from the position of someone who's in the business myself, done the training, worked in kennels for years here and know many of the "head honchos".

The problem with "Pet-Sitters" and "Dog-Walkers" is that you need very few qualifications. And as said above most of the time it's just a Nebenjob, done by Mrs. Meyer to supplement her pocket money from Mr. Meyer (then it's also on the black) - and the responsibility and capability to deal with an emergency is lacking.

The problem with Tierheims (many of them ;-) ) is that the owners have pretty much one thing in mind - $$, and then corners are cut. Depending on where you go, the people taking care of the dogs are apprentices (cheaper workforce). And remember, it's just a job for alot of people - check in at 8:00 and out at 18:00.

All of the above reasons are why I have my own business.......
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