Go Back   English Forum Switzerland > Help & tips > Pet corner
Reply
 
Thread Tools Display Modes
  #21  
Old 30.08.2012, 15:28
Junior Member
 
Join Date: Mar 2012
Location: Zug
Posts: 61
Groaned at 0 Times in 0 Posts
Thanked 28 Times in 15 Posts
anettemichael has no particular reputation at present
Re: Flying on SWISS with pets

When we moved here from San Francisco in February we brought our Boston Terrier with us in the cabin. He is around 9kg plus the carrier, like with the Bulldog it wasn't really recommended to fly with these short nose breeds but that really isn't an option not to.

Anyway we also had contact through my relocation agent to a Pet relocation company that was very helpful answering questions and recommending airlines. They by far recommended Lufthansa as the best option if you fly your pets as checked baggage. Apparently they have better before and after staff to handle the pets, as well as the best conditions on board.

As our dog is young and never had been on a flight we decided to take a chance and book him in the cabin with us. I called United and told them that I had the size of carrier they approve and that the total weight was 8KG. Got to the airport, the lady never looked at the dog or bag, all she was interested in was the paperwork. Took about 10 min for her to clear in the back offices, while I was standing outside sweating bullets. Maybe we were lucky, but I have seen it before with United not checking the pets.

After 12 hours we landed in Frankfurt, went up to the border control there and asked whether we could bring the dog out here before we caught our flight to Zurich. He couldn't care less and we walked out. After the dog did his thing, we went back into FRA, through security (took the dog out of the carrier) went up to the gate got on the plane.

Landed in Zurich and again asked at the customs area what to do with the paperwork. They had no idea and told us to enter and go see a Vet. We did and got all the Swiss paperwork/registration taken care of.

With all this said, I fly a lot and have seen many people fly with Pets and standing at checkin. My experience with Lufthansa is that they will weigh the dog, so I wouldn't take the chance with them.

Hope this helps.
Reply With Quote
This user would like to thank anettemichael for this useful post:
  #22  
Old 09.09.2012, 19:54
Desert Rat's Avatar
Forum Veteran
 
Join Date: Jun 2012
Location: Scottsdale, USA/Geneva CH
Posts: 713
Groaned at 15 Times in 9 Posts
Thanked 1,733 Times in 510 Posts
Desert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond repute
Re: Flying on SWISS with pets

Hey all, just wanted to give an update on our experience.

I called back to the helpline as suggested by the service rep and got the second dog confirmed a couple of days before the flight. When we arrived at the airport (Heathrow) the dogs got in their flying crates, and we just rolled them in and up to the checkin counter as if they were normal checked bags.

Once we had checked in for the flight, the rep took us over to a bulk scale where the dogs were weighed, still in their crates. the agent then took us over to a different counter where I paid the shipping charges, based on weight.

Dog 1 + box weighed about 20kg dog 2 + box weighed about 25kg. The total shipping charge for both dogs one way to Geneva was about $450

We had allowed plenty of extra time as we didn't know how long the process would take, but it turned out that we were actually too early. They wouldn't physically take the dogs until 90 minutes prior to the flight, so we just hung out for a few minutes.

At the 90 minute point, I went with pups into a bulk baggage area where we then had to wait 45 minutes for a security guard to come and watch me take each dog out of the carrier while the Swiss guy did a 10 second chemical sweep of the carriers. This huge wait wasn't the fault of the Swiss employees, and they were very apologetic.

In any case, this left me with 45 minutes to clear security at Heathrow and get to the flight. By the time I got to the gate, they had called the gate agent and confirmed that both dogs were on the plane (I was told not to get on the plane until I had verified this).

On the other end, they simply showed up on a trolley at the baggage claim, which is after passport control. When we got to customs, I headed for the "something to declare" line, assuming that I'd have to show documentation for the dogs, but the guard standing there just waived us over into the other line, so we walked right through without showing docs to anybody.

Overall, I'm pretty happy with the service I got from Swiss, and would use them again.
Reply With Quote
This user would like to thank Desert Rat for this useful post:
  #23  
Old 09.09.2012, 20:00
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 6,145
Groaned at 226 Times in 146 Posts
Thanked 5,099 Times in 2,635 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: Flying on SWISS with pets

Quote:
View Post
At the 90 minute point, I went with pups into a bulk baggage area where we then had to wait 45 minutes for a security guard to come and watch me take each dog out of the carrier while the Swiss guy did a 10 second chemical sweep of the carriers. This huge wait wasn't the fault of the Swiss employees, and they were very apologetic.

They are not swiss employees - they work for swissport and are just contracted to work the swiss check in desks etc.
Reply With Quote
  #24  
Old 09.09.2012, 20:06
Desert Rat's Avatar
Forum Veteran
 
Join Date: Jun 2012
Location: Scottsdale, USA/Geneva CH
Posts: 713
Groaned at 15 Times in 9 Posts
Thanked 1,733 Times in 510 Posts
Desert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond repute
Re: Flying on SWISS with pets

One of the guys working the Swiss ticket counter walked back with me and stayed with me throughout until the security guy showed up, and the baggage guys rolled the dogs out. That's the Swiss employee I was talking about. Whether he worked specifically for Swiss or contracted through another company, he still took ownership of the whole operation and made sure that everything worked out, as well as apologizing for the 45 minute delay for the security guy.

Last edited by Desert Rat; 09.09.2012 at 20:09. Reason: clarity
Reply With Quote
  #25  
Old 09.09.2012, 20:23
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 6,145
Groaned at 226 Times in 146 Posts
Thanked 5,099 Times in 2,635 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: Flying on SWISS with pets

Quote:
View Post
One of the guys working the Swiss ticket counter walked back with me and stayed with me throughout until the security guy showed up, and the baggage guys rolled the dogs out. That's the Swiss employee I was talking about. Whether he worked specifically for Swiss or contracted through another company, he still took ownership of the whole operation and made sure that everything worked out, as well as apologizing for the 45 minute delay for the security guy.

sure just clarifying those people even though in a swiss uniform are employeed by swissport.

but good to see they are doing the job.
Reply With Quote
  #26  
Old 09.09.2012, 21:35
miniMia's Avatar
Forum Legend
 
Join Date: Apr 2007
Location: romandie
Posts: 9,575
Groaned at 96 Times in 87 Posts
Thanked 8,345 Times in 4,175 Posts
miniMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond reputeminiMia has a reputation beyond repute
Re: Flying on SWISS with pets

Great news about your pups! I'd be really stressed about having my dog underneath. So, I'm glad everything worked out and that the ground crew was helpful.

Coming from the EU they often just waive you through. It's coming from "other" countries that they take the time to check the papers, chip number, etc. When we came back from South America it was the only time they really really double checked everything.
Reply With Quote
  #27  
Old 22.09.2012, 17:36
Newbie 1st class
 
Join Date: Jul 2012
Location: Basel
Posts: 21
Groaned at 0 Times in 0 Posts
Thanked 8 Times in 6 Posts
Anaerobe has no particular reputation at present
Re: Flying on SWISS with pets

Great info and great news on the Swiss experience. I have relocated from San Francisco now it's time for the cats, house and spouse to join!

I have been debating between Swiss and Lufthansa for my kitty transport. I am curious about the transport conditions by each air carrier.

I am leaning toward Swiss as the fly direct to Zurich and then will be driven to Basel. The FRA layover and plane change to Basel with Lufthansa option makes me nervous, especially with 5 cats!

Any additional insights?

Thanks!
Reply With Quote
  #28  
Old 22.09.2012, 21:21
Forum Legend
 
Join Date: Sep 2006
Location: SZ
Posts: 8,743
Groaned at 19 Times in 18 Posts
Thanked 19,242 Times in 6,162 Posts
meloncollie has a reputation beyond reputemeloncollie has a reputation beyond reputemeloncollie has a reputation beyond reputemeloncollie has a reputation beyond reputemeloncollie has a reputation beyond reputemeloncollie has a reputation beyond repute
Re: Flying on SWISS with pets

Anaerobe whenever possible it is recommended to fly direct, as changing planes adds significantly to the animal's stress - and the chance for a mishap.

FWIW, if I decide to fly Lufthansa rather than Swiss, I will drive to Frankfurt/Munich/ Dusseldorf and then fly direct to Chicago.
Reply With Quote
  #29  
Old 23.09.2012, 00:29
Desert Rat's Avatar
Forum Veteran
 
Join Date: Jun 2012
Location: Scottsdale, USA/Geneva CH
Posts: 713
Groaned at 15 Times in 9 Posts
Thanked 1,733 Times in 510 Posts
Desert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond reputeDesert Rat has a reputation beyond repute
Re: Flying on SWISS with pets

I've never been on Lufthansa, but people seem to like them. Actually, when we made the big move, It wasn't with Swiss. A few weeks before the Swiss experience, the dogs flew from Phoenix to London on a US airline that was set up by a pet transport company. We were pretty limited in our options at the time, due to the heat restrictions coming out of Phoenix.

That experience turned out great as well though, no complaints.
Reply With Quote
  #30  
Old 23.09.2012, 16:43
Newbie 1st class
 
Join Date: Jul 2012
Location: Basel
Posts: 21
Groaned at 0 Times in 0 Posts
Thanked 8 Times in 6 Posts
Anaerobe has no particular reputation at present
Re: Flying on SWISS with pets

Thanks all for the input. Yes, the SFO to Zurich is the most direct to Basel. I realize this pet transport company has relocated a million critters nonetheless its nerve wracking
Reply With Quote
  #31  
Old 29.01.2013, 12:43
jrspet's Avatar
Forum Legend
 
Join Date: Jul 2007
Location: Quaint Wädenswil, Zürich, CH
Posts: 8,149
Groaned at 29 Times in 22 Posts
Thanked 7,036 Times in 3,912 Posts
jrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond reputejrspet has a reputation beyond repute
Re: Flying on SWISS with pets

Updating the thread with some links from SWISS the airline:

http://www.swiss.com/web/en/services...s/animals.aspx

http://bvet.bytix.com/plus/dbr/default.aspx?lang=en
Attached Thumbnails
flying-swiss-pets-petsadminch.jpg  
Attached Files
File Type: pdf SWC_Live Animals_E.pdf (8.97 MB, 375 views)
Reply With Quote
  #32  
Old 29.01.2013, 12:56
Senior Member
 
Join Date: Jan 2012
Location: Bern
Posts: 429
Groaned at 4 Times in 4 Posts
Thanked 281 Times in 147 Posts
cristina.m has an excellent reputationcristina.m has an excellent reputationcristina.m has an excellent reputationcristina.m has an excellent reputation
Re: Flying on SWISS with pets

I had a very unpleasant experience with the Swiss airline. I had made the reservation for my dog maybe one month in advance just to be sure. i called every week to see if it had been processed. only one week before my flight they said that the ticket had been processed and the reservation is made for the mentioned flight...all good BUT...since i am sometimes somewhat overcautious and paranoid i thought of calling again a few days before the flight, just to be sure. The operator told me that indeed the ticket had been processed and even closed but there was NO RESERVATION made !!!! You can imagine my reaction...it was not pretty. With a bit of shouting and threatening (i know it's not a solution in most cases but this time it worked) they called me by the end of the day to appologize and gave me a contact to call personally in case anything should go wrong at the airport (that was nice).
So it's good to be a little extra cautious with this airline...looks like they have some incompetent people employed..
Reply With Quote
  #33  
Old 16.05.2016, 21:33
Newbie 1st class
 
Join Date: Jan 2016
Location: Zurich
Posts: 15
Groaned at 1 Time in 1 Post
Thanked 6 Times in 3 Posts
Score has no particular reputation at present
Re: Flying on SWISS with pets

Hi guys,

I have a similar problem. I will fly with Swiss end of next month and I don't even know what to do when I show up at the SFO with two of my dogs in crates. Where do I go? How do I check in? These are huge crates (sizes approved, I checked), how do I even transport them to - wherever, to check in?
Please anyone, help? Thanks!
Reply With Quote
  #34  
Old 16.05.2016, 22:02
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 6,145
Groaned at 226 Times in 146 Posts
Thanked 5,099 Times in 2,635 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: Flying on SWISS with pets

Quote:
View Post
Hi guys,

I have a similar problem. I will fly with Swiss end of next month and I don't even know what to do when I show up at the SFO with two of my dogs in crates. Where do I go? How do I check in? These are huge crates (sizes approved, I checked), how do I even transport them to - wherever, to check in?
Please anyone, help? Thanks!
Have you spoken with the airline or the airport?

Sent from my SM-G900F using Tapatalk
Reply With Quote
  #35  
Old 16.05.2016, 22:17
Medea Fleecestealer's Avatar
Forum Legend
 
Join Date: Jul 2011
Location: Misery-Courtion
Posts: 17,880
Groaned at 301 Times in 233 Posts
Thanked 13,145 Times in 7,534 Posts
Medea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond repute
Re: Flying on SWISS with pets

Quote:
View Post
Hi guys,

I have a similar problem. I will fly with Swiss end of next month and I don't even know what to do when I show up at the SFO with two of my dogs in crates. Where do I go? How do I check in? These are huge crates (sizes approved, I checked), how do I even transport them to - wherever, to check in?
Please anyone, help? Thanks!
I agree with rob1, contact both the airline and the airport. Last thing you want is for your dogs to be unable to travel for any reason.

There's also this from Swiss's website:

https://www.swiss.com/gb/en/customer...als-travelling
Reply With Quote
  #36  
Old 16.05.2016, 22:54
Forum Legend
 
Join Date: Jun 2007
Location: What's it to you?
Posts: 2,730
Groaned at 101 Times in 70 Posts
Thanked 3,386 Times in 1,368 Posts
Snoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond reputeSnoopy has a reputation beyond repute
Re: Flying on SWISS with pets

We flew our three dogs and a parrot back to Switzerland from Tokyo with Swiss and they could not have been more helpful. The experience was great from start to finish. This being said there is no replacement for good prior planning both from a logistical point of view (airline) and the veterinary point of view.
Reply With Quote
  #37  
Old 16.05.2016, 23:26
Newbie 1st class
 
Join Date: Jan 2016
Location: Zurich
Posts: 15
Groaned at 1 Time in 1 Post
Thanked 6 Times in 3 Posts
Score has no particular reputation at present
Re: Flying on SWISS with pets

Quote:
View Post
Have you spoken with the airline or the airport?

Sent from my SM-G900F using Tapatalk
The problem with speaking with the airline is that the service is outsourced to office in Fiji, and it would seem that we have trouble understanding each other. I tried calling at different times, with not much difference, and once I was on hold for altogether 40 minutes, since the person has to go away to find the answer for every question I had...And there is only one number you can call for anything regarding Swiss. I even called Zurich to reserve space for the dogs, since talking to Fiji did not get me anywhere.

For you guys who traveled abroad with dogs as an extended luggage (dogs in hold), what did you do when you arrived at the airport? You are there in the car with the crates in front of the building, what did you do? You grab the crates (with dogs more than 100 lb one- I have two...and a cat...i know...) and direction check in, or what?
Reply With Quote
  #38  
Old 16.05.2016, 23:31
Medea Fleecestealer's Avatar
Forum Legend
 
Join Date: Jul 2011
Location: Misery-Courtion
Posts: 17,880
Groaned at 301 Times in 233 Posts
Thanked 13,145 Times in 7,534 Posts
Medea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond repute
Re: Flying on SWISS with pets

Quote:
View Post
The problem with speaking with the airline is that the service is outsourced to office in Fiji, and it would seem that we have trouble understanding each other. I tried calling at different times, with not much difference, and once I was on hold for altogether 40 minutes, since the person has to go away to find the answer for every question I had...And there is only one number you can call for anything regarding Swiss. I even called Zurich to reserve space for the dogs, since talking to Fiji did not get me anywhere.

For you guys who traveled abroad with dogs as an extended luggage (dogs in hold), what did you do when you arrived at the airport? You are there in the car with the crates in front of the building, what did you do? You grab the crates (with dogs more than 100 lb one- I have two...and a cat...i know...) and direction check in, or what?
Is this the number you're ringing?

Tel: +1 877 359 79 47
Reply With Quote
  #39  
Old 16.05.2016, 23:33
Newbie 1st class
 
Join Date: Jan 2016
Location: Zurich
Posts: 15
Groaned at 1 Time in 1 Post
Thanked 6 Times in 3 Posts
Score has no particular reputation at present
Re: Flying on SWISS with pets

Thanks Medea, I've seen that, it doesn't however, answer my one would say, silly question.
Reply With Quote
  #40  
Old 16.05.2016, 23:33
Newbie 1st class
 
Join Date: Jan 2016
Location: Zurich
Posts: 15
Groaned at 1 Time in 1 Post
Thanked 6 Times in 3 Posts
Score has no particular reputation at present
Re: Flying on SWISS with pets

yes
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Flying with a bike krlock3 Sports / Fitness / Beauty / Wellness 11 07.06.2012 14:52
Flying with Children with Egypt air Alison_K Family matters/health 5 29.07.2011 15:12
Flying with pets on Air Berlin - your experiences? evilshell Pet corner 1 14.01.2010 13:22
Flying with Pets kharyett Pet corner 7 29.11.2009 23:54
Advice on flying with a bike and what bike to bring? Dusty Sports / Fitness / Beauty / Wellness 4 24.06.2009 07:14


All times are GMT +2. The time now is 21:47.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0