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Old 21.08.2012, 13:25
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Flying on SWISS with pets

I thought these screenshots might be useful for pet owners on SWISS the airline.
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flying-swiss-pets-swisspets01.jpg   flying-swiss-pets-swisspets02.jpg   flying-swiss-pets-swisspets03.jpg  
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Old 21.08.2012, 13:35
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Re: Flying on SWISS with pets

This is such a coincidence, I was just looking at this page about an hour ago. We have been in the UK for the summer and are making "THE BIG MOVE" this coming Sunday.

I called Swiss air to add our two dogs to our reservation as checked luggage, then was put on hold for five or six minutes. When the young lady came back on the phone, she told me that she had telexed the request to the appropriate department, and that I had to call back in 48 hours to confirm the reservation.

I was sitting here credit card in hand, ready to pay up, but I guess that didn't fit the process
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Old 21.08.2012, 17:02
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Re: Flying on SWISS with pets

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This is such a coincidence, I was just looking at this page about an hour ago. We have been in the UK for the summer and are making "THE BIG MOVE" this coming Sunday.

I called Swiss air to add our two dogs to our reservation as checked luggage, then was put on hold for five or six minutes. When the young lady came back on the phone, she told me that she had telexed the request to the appropriate department, and that I had to call back in 48 hours to confirm the reservation.

I was sitting here credit card in hand, ready to pay up, but I guess that didn't fit the process
Don't worry, I had to do that too. Makesure 100% that they are confirmed as I thought both of mine were but when I called back t double check I found out that only 1 was confirmed. Also, I idn't realize that the paymen hadn't been taken and I had to pay at the airport!!

Good luck
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Old 21.08.2012, 17:08
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Re: Flying on SWISS with pets

that´s 150chf per journey and not return i guess??
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Old 21.08.2012, 17:30
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Re: Flying on SWISS with pets

Usually you pay the airport. They will hold your boarding pass until you pay. I always fly with Swiss because we have a small dog who flies with us in cabin.
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Old 22.08.2012, 17:16
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Re: Flying on SWISS with pets

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Don't worry, I had to do that too. Makesure 100% that they are confirmed as I thought both of mine were but when I called back t double check I found out that only 1 was confirmed. Also, I idn't realize that the paymen hadn't been taken and I had to pay at the airport!!

Good luck
Funny, I called back today per the instructions and sure enough, they had only booked one reservation, assuming that both dogs were traveling in one carrier. I'm pretty sure that I was clear on this point when I made the reservation, but nevertheless, the second dog is on a standby list for reservation

Since I'm evidently not the first person this has happened to, I'm assuming that Swiss Air automatically assumes that anybody who has two dogs want them to travel in one carrier.
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Old 22.08.2012, 17:51
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Re: Flying on SWISS with pets

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Funny, I called back today per the instructions and sure enough, they had only booked one reservation, assuming that both dogs were traveling in one carrier. I'm pretty sure that I was clear on this point when I made the reservation, but nevertheless, the second dog is on a standby list for reservation

Since I'm evidently not the first person this has happened to, I'm assuming that Swiss Air automatically assumes that anybody who has two dogs want them to travel in one carrier.
I didn't have that much luck. They only had the one dog booked never mind two sharing.
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Old 22.08.2012, 17:54
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Re: Flying on SWISS with pets

Question: does anyone know if it is possible at all for larger dogs to travel in the cabin by paying a regular ticket etc?

I am just wondering out of curiousity as we have a bulldog and flying not really reccommend so was thinking that maybe paying for a normal ticket for him would get him in cabin?

Guess not but thought I would ask....
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Old 22.08.2012, 18:03
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Re: Flying on SWISS with pets

From the Swiss Air website;


The following pets are allowed in the cabin
Dogs and cats
Animals with protection or assistance functions, e.g. guide dogs for persons with impaired vision.

Prerequisites for transport in the cabin
Pet pack: your pet is kept in a clean, escape-proof, scratch-proof, soft-sided pack. (Length + width + height = max. 118 cm)
The pet must be kept completely (including head and tail) inside the pet pack during the entire flight
The pet has enough room in the pet pack. It is not allowed to move about freely on board.
The pet pack must remain stowed away under your seat for the duration of the entire flight.
The pet and pet pack together must not weigh more than 8 kg.
Your pet must be clean and healthy, not dangerous, not smell, not pregnant, and not be a nuisance to passengers.
Note: Due to the structure of the seats, it is not possible to stow away the pet under your seat in the First and Business Class sections of the Airbus 330/340. In this case, the pet pack can be placed in the wardrobe, baggage compartment or maybe under a seat in the Economy Class for take-off and landing.

There are no size or weight restrictions for dogs that perform a protective or support function; they will travel in the cabin for no extra charge and without a container.
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Old 22.08.2012, 18:54
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Re: Flying on SWISS with pets

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Question: does anyone know if it is possible at all for larger dogs to travel in the cabin by paying a regular ticket etc?

I am just wondering out of curiousity as we have a bulldog and flying not really reccommend so was thinking that maybe paying for a normal ticket for him would get him in cabin?

Guess not but thought I would ask....
Back a bit more than 18 months ago I looked into this, trying to get a 10.5kg dog who was not fit to fly cargo into the cabin. I think I tried almost every airline leaving continental Europe flying to mainland US - every airline I contacted said nope.

Not even first class.

So we didn't travel.

That said, I've heard friend-of-a-friend type stories of people who claimed their dogs were 8kg, when they were closer to the 10 kg mark getting lucky. But I wouldn't want to plan a move with 'luck' being a key point in my dog's travel.


Hope you find a solution.
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Old 22.08.2012, 19:00
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Re: Flying on SWISS with pets

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Since I'm evidently not the first person this has happened to, I'm assuming that Swiss Air automatically assumes that anybody who has two dogs want them to travel in one carrier.
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I didn't have that much luck. They only had the one dog booked never mind two sharing.
I, too, am having a difficult time with Swiss. I was thinking that perhaps I had just caught someone on a bad day, but... not impressed with their animal transportation people. Times like this I really miss the good old Swissair...
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Old 22.08.2012, 19:30
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Re: Flying on SWISS with pets

For what it's worth, one of the main reasons they won't let dogs fly in the cabin (other than stuffed under the seats) is that they could become an obstruction/safety hazard if everyone has to get out of the airplane in a "Really Big Hurry" if you catch my drift. It's the same reason they want you to put up your seat backs and tray tables for takeoff and landing.

If the dog pees it causes a whole other set of problems. In addition to the smell, it can wreak havoc with the aluminum floor under the carpet. It's just too much hassle and potential expense for the airline to want to deal with unless they are forced to, as is the case with service animals

I'm not sure if the 8kg requirement has any basis in reality, other than it seems to be pretty much the maximum size dog that could reasonable be expected to fit into one of those tiny soft sided carriers.
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Old 22.08.2012, 19:38
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Re: Flying on SWISS with pets

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That said, I've heard friend-of-a-friend type stories of people who claimed their dogs were 8kg, when they were closer to the 10 kg mark getting lucky. But I wouldn't want to plan a move with 'luck' being a key point in my dog's travel.
My dogs each weighed about 3 kg with the case but each time I've flown they have weighed it. Personally I wouldn't take the risk unless you have someone with you that can take the dog back.

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Funny, I called back today per the instructions and sure enough, they had only booked one reservation, assuming that both dogs were traveling in one carrier. I'm pretty sure that I was clear on this point when I made the reservation, but nevertheless, the second dog is on a standby list for reservation

Since I'm evidently not the first person this has happened to, I'm assuming that Swiss Air automatically assumes that anybody who has two dogs want them to travel in one carrier.
That's terrible. When we have flown with two dogs we need to have only one dog per person. But this was in the cabin. I heard that Air France allows two dogs in one case in cabin.

I hope you get the other dog confirmed soon!
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Old 22.08.2012, 19:54
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Re: Flying on SWISS with pets

Hey, I forgot to mention, when we moved over here we used a pet transport company that we were really happy with. They weren't exactly cheap, but they really did a good job for us.

They would probably not be cost effective for hopping around Europe, but for long haul transcontinental travel it was definitely worth it to have someone knowledgable supervising the move for the sweet puppies.

I've still got their contact info, so if anyone wants the details feel free to pm me.
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Old 28.08.2012, 19:01
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Re: Flying on SWISS with pets

We are moving to Zurich in December. Our Lab will also fly with us, I think with Swiss Air.

I hope everything will go smooth...
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Old 30.08.2012, 15:01
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Re: Flying on SWISS with pets

Can someone (MiniMia) please tell me what happens when you bring your pet in cabin, when you get to Immmigration control ? ie we have asked our vet re the pet passport and she says its just a set of vaccinations- we have these all sorted she has said - but I keep seeign the term passport -
-do I give the immigration person the dogs passport too?
- dog is 4.8kg with hair and I have a sturdy softsided pet pack 1.8kg that is 118cm as per the rules but it has a curved roof, ie it comes in at the sides - will this be OK ?
dog is comfy in it and can turn around if she has to.....I always have trouble imagining how any pet pack fits under an airline seat- was thinking that again last night ----as I want to bring my dog next time rather than have a house sitter but am worried about getting stopped somewhere along the line...was hoping to fly Swiss for this - though I liked your comment that AF will let one person bring 2 pets - I will look into that.....EK only let your bring your falcon in cabin....
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Old 30.08.2012, 15:04
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Re: Flying on SWISS with pets

Aaaarrrrrrrrgh!

I'm trying to book the dogs' flights back to the US, and Swiss says they cannot guarantee that both dogs will be allocated space on the same flight.

Really fed up with them now.

I'm thinking of using another airline, even though it means driving somewhere in continental Europe and then flying across the pond.

Do any of you have experience with Lufthansa for pet travel in the cargo hold?

Last edited by meloncollie; 30.08.2012 at 15:12. Reason: stressing 'pet travel'
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Old 30.08.2012, 15:08
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Re: Flying on SWISS with pets

flown with Lufthansa but not with pets - their in cabin service was good - seemed to have more leg room - reservations wre always helpful - I did about 6 flights with them because at the time they flew into Amsterdam - I would use them again
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Old 30.08.2012, 15:23
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Re: Flying on SWISS with pets

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Aaaarrrrrrrrgh!

I'm trying to book the dogs' flights back to the US, and Swiss says they cannot guarantee that both dogs will be allocated space on the same flight.

Really fed up with them now.

I'm thinking of using another airline, even though it means driving somewhere in continental Europe and then flying across the pond.

Do any of you have experience with Lufthansa for pet travel in the cargo hold?
We came to Zurich from Vancouver on Lufthansa - no problems. 15 hour day from the time they took them from us to the time they came out in Zurich...poor dogs. But I had done quite a bit of research and talked to a few friends in the airline industry and they all agreed that for international trips, Lufthansa has one of the best track records of handling pets - ie making sure they are not left outside on the tarmac for any length of time, ensuring that on transfers they are kept in areas that are warmer, and while they won't take the dogs out to go pee, they do check the water bottles and will refill if they are empty - apparently all of these things are not the norm.
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Old 30.08.2012, 15:25
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Re: Flying on SWISS with pets

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Do any of you have experience with Lufthansa for pet travel in the cargo hold?
yes, our two dogs flew over with Lufthansa - European, but connecting flight though, not intercontinental. They were very helpful, no problems.
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