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Old 15.09.2017, 22:43
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My dog was attacked at a dog daycare

My dog was attacked Tuesday after I left him for an overnight stay at Neuheim Animal Sanctuary in Zug.
Long story below...
Has this happened to anyone else?
Should I report this?

When my boyfriend picked him up the man in charge said he didn't know my dog was injured. I find this hard to believe as he was walking crooked holding his head sideways and his right side had fur falling off and he was sticky from blood. My dog was supposed to be sleeping in a separate night area which I don't think they did. There was a black and brown Terrier, not sure of the exact breed, who went after my dog in the play area when we arrived. I yelled stop, he said not to worry if there is some trouble he would put my dog in another play group, this never happened. I am guessing it was this dog who attacked my dog. My dog was also dehydrated and didn't eat anything. I think this is really negligent on their part as I asked specific questions. My dog has always gone to daycare in America his whole life and nothing like this ever happened. My dog is 8 years old and very docile. My dog has several bite marks penetrating the skin. His ear could have been torn off or he could have lost an eye. I am sure I am not the only one this has happened to.
I did go to my vet he had to have anesthesia and drain wound as it was really infected and they shaved half his head. He is on antibiotics and pain killers for 10 days.
All my neighbors are telling me this is not right and there are laws to protect your pet from dog attacks. I want to file a police report. This place is funded and the website claims it has all these certifications.

Any advice? Has this happened to anyone else?
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Old 15.09.2017, 23:24
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Re: My dog was attacked at a dog daycare

This sounds terrible, and stressful for both you and your pet. Now paging meloncollie!
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Old 16.09.2017, 00:11
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Re: My dog was attacked at a dog daycare

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This sounds terrible, and stressful for both you and your pet. Now paging meloncollie!
I think she mentioned traveling in another thread, but hopefully she will check in.

sounds like inappropriate care...not sure what you need to do to report this. I am really sorry and I hope your pup will be ok.
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Old 16.09.2017, 00:46
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Re: My dog was attacked at a dog daycare

Who paid the vet?

And, damn. I'd go wild on them.
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Old 16.09.2017, 01:25
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Re: My dog was attacked at a dog daycare

I hope your dog makes a full recovery.

I think you should contact the Tierschutz in canton Zug.

https://www.zg.ch/behoerden/gesundhe...nst/tierschutz

However I am quite surprised the veterinarian did not report this as it is my understanding that they must do so.

That your dog was injured and medical attention was not obtained could be a police matter.

Many years ago one of our dogs was injured while in a kennel, ironically one run by the ATS. It was a cut near her eye, apparently caused by another dog. No one sought medical attention for her nor did they even clean it with a disinfectant. I was livid. The boss called me later to apologize and said the staff person who saw the incident take place was at fault. I was particularly angry as no one told me about it and when I picked the dog up I saw it right away and I had to ask what happened.

If no one saw your dog sustain this injury there is a lack of supervision and this needs to be investigated.
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Old 16.09.2017, 01:58
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Re: My dog was attacked at a dog daycare

As above, I believe you need to report this incident, I'm just not sure who to...gemeinde, tierschutz or the police. The tierheim will have liability insurance, so they need to cover your vet's expenses at the very least.

If meloncollie's away, perhaps contact irishgirl. She's set up a boarding kennel in a different canton, so may be able to advise you further.
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Old 16.09.2017, 03:56
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Re: My dog was attacked at a dog daycare

Thank you all for replying! I have paid the vet bills so far they are a little over 300 CH so far. As long as the infection clears up he should be ok. I think I will try to contact someone tomorrow for a police report, then follow up with the gemeinde. I will call Tierheim directly and not the guy who runs the dog care facility. It was a strange setup, old rundown farm not really what I expected. I don't think they really put any money into maintaining the dog area think their main concern is their farm and maybe this was something to make extra money for them.
So far emotionally he seems ok.... Quiet but he is happy to see the neighbor dogs he knows so I think that is a good sign.
All I can say is dog bites seem to be really infectious. Everyone should take extra precautions with their dogs because cleaning these wounds are not fun for anyone. My dog thankfully is being really good and I can clean it and apply the creams.
I am using doggie socks on his paws so he doesn't scratch!
I hope my posting this will help dog owners avoid my situation.
I will follow up with everyone to let you know what happens.
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Old 16.09.2017, 09:42
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Re: My dog was attacked at a dog daycare

I feel so sorry for you and your pooch, this must never happen.

This is the form to fill out - and yes, the vet should have done this.

And the kennel's liability insurance needs to pay for the vet bills.

I hope your dog will be well soon!

Last edited by CherryTree2014; 16.09.2017 at 09:42. Reason: forgot the link
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Old 16.09.2017, 20:23
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Re: My dog was attacked at a dog daycare

Dog wounds are difficult to clean. It is great that you are managing that.
It sounds almost impossible to cover the area. Even the self sticking tape over gauze has limitations so covering the paws makes good sense. At least your dog cannot lick the wounds, which is the worst thing for a wound.

I have used Hibiscrub successfully for many years.


Octenisept spray is good as a disinfectant, as is the ointment. One of the best ointments to promote healing is Vetramil. It is honey based.


Likely the vet gave you one or all of these as well as something for pain (Metacalm) and antibiotics. Be sure to check that your dog does not start to run a fever.


I hope your dog makes a full recovery.
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Last edited by Mrs. Doolittle; 16.09.2017 at 20:38.
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Old 19.09.2017, 01:15
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Re: My dog was attacked at a dog daycare

Bluefoxx, I am very sorry to hear of this incident. How is your pup doing now?

You have been given excellent advice about reporting the incident.

FYI, Dog care facilities caring for more than 6 dogs at a time must be registered with the cantonal Veterinäramt, in theory at least this is the body that would investigate concerns over management. If you feel that going further is warranted, beyond just reporting the bite, start with a chat with the Veterinäramt as to next steps.

More importantly, though, is your dog's recovery and mental wellbeing going forward. If you have any hint of a shadow of unease on your dog's part, be it interacting with other dogs, people, environments, any character change at all, please keep close watch and seek professional advice sooner rather than later.

I speak from experience. An attack by another dog resulting in injury led to Hooligan's spiral of reactivity. I thought I could handle it on my own, but it soon became clear that professional help was needed. In hindsight, I can't help but wonder whether if I had gotten a pro involved immediately we might have avoided the worst of her reactive behavior.

The Hundeschule proved to be our salvation, re-socialization in a controlled environment was the key. If you wish to go that route and need suggestions for trainers, just post here.

Wishing your pup a full recovery, and all the best going forward.
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Old 19.09.2017, 05:08
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Re: My dog was attacked at a dog daycare

Ah, this is not a cool place to be!!

How is your baby doing? Bite wounds can be evil....

If anything I can offer you a serious discussion with the owner (I sound Swiss) and on my side a proper caring holiday home. Stuff like this shouldn't happen!!

Meloncollie has covered the rest!
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Old 20.09.2017, 00:36
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Re: My dog was attacked at a dog daycare

Hi,
Sorry for the late reply. I was trying to get in contact with the Gemeinde and they forwarded me on to a Veterinarian but no one spoke English. I am going back to my Veterinarian tomorrow to have them fill out the form from Cherrytree2014 post. It has to be done by a Veterinarian.
I just finished day 6 of antibiotics. I was also given Dermaflon cream, I am not familiar with this, in the US I have been given Silver Creme in the past. Anyway this cream somehow clotted in the puncture wounds and it's like a glue. I tried giving Shadow, my dog, a bath and just soak him, then today applying a wet cool cloth over and over for at least 2 hours. Anyway I can't drain the bite marks over the last 2 days and the area is filling with puss or lymph again. I think it is still infected because it is really warm. I am going to try again before I go to sleep. He hasn't had a fever yet so that is good. I am also giving him a probiotic and a pain killer from the Vet.
He has been fine with people and the dogs he knows in the building. He even plays a bit but then he gets tired. His appetite is not that great, I can get him to eat treats but his normal food he is not interested.
I am afraid to just pull on it and hurt him. He doesn't mind if I rub it so I am just going to keep trying.
Maybe I should have bought some bacitracin ointment instead?
I did get a contact number for Canton of Zug so hopefully I will be able to talk to someone tomorrow.

I am just concerned with this infection..... Is it normal almost a week to still have so much swelling? Or discharge...? It's a clear pink liquid it just keeps coming back and now is swelling behind his ear maybe the size of a 2 Franc piece.
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Old 20.09.2017, 00:43
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Re: My dog was attacked at a dog daycare

Bluefoxx, if you are unhappy with the way a wound looks please go back to the vet asap.

(With what you describe, were it me I'd be back at the vet first thing tomorrow. My cardinal rule is that when the voice in the back of my head starts chattering, I see the vet. Better safe than sorry.)

Are you comfortable with your vet? Is there a language issue with him/her? Do you need a recommendation for a second opinion?
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Old 20.09.2017, 01:11
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Re: My dog was attacked at a dog daycare

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Bluefoxx, if you are unhappy with the way a wound looks please go back to the vet asap.

(With what you describe, were it me I'd be back at the vet first thing tomorrow. My cardinal rule is that when the voice in the back of my head starts chattering, I see the vet. Better safe than sorry.)

Are you comfortable with your vet? Is there a language issue with him/her? Do you need a recommendation for a second opinion?
American hairless terrier owner here...skin infections R us! If after 6 days of the total 10 of taking antibiotics are past and your dog's (what breed is it btw?) skin is lumpy and still pussy with weeping wounds, then the treatment is obviously not working and as so do not delay your return to the vet, he will need to re-examine the wounds and re-asses the treatment.
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Old 21.09.2017, 13:22
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Re: My dog was attacked at a dog daycare

Bluefoxx, how's your pup doing today? Is the wound healing any better?
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Old 25.09.2017, 19:37
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Re: My dog was attacked at a dog daycare

Hi,
Shadow is doing better, (he is a Schipperke Rachel Moore was asking) we have finished the antibiotics and the swelling is almost gone. I did take him to the vet she wanted to wait it out as she said sometimes when the wounds close they swell due to lack of drainage which makes sense but I also wanted to be sure because sick pets can take a turn for the worst really fast. I was rubbing him with cool salt water and a washcloth some blood came out the night before the dr visit so that was good I guess. It didn’t hurt him he actually liked it. Then I was washing his head with a dog no tear tea tree oil shampoo. I repeated this every couple of hours until bed time. I also started to use black castor oil and massage his head and ear before bedtime. The last 3 days he has been acting like his usual self so I am happy with his recovery.
As far as everything else with the Neuheim Animal Care, I contacted the Gemeinde in Neuheim but they said I needed to contact the Veterinary Department of Canton Zug, which I did. They at first were telling me they received my Vet’s form regarding the animal attack but since Mr. Strickler is saying they don’t know which dog attacked my dog they can’t get involved. I told them I am not interested in the owner of the dog obviously they were not there and dogs act differently without their owners. I told them the facility is responsible to watch over and maintain the dogs. There were not that many dogs there and there was only one other dog bigger than mine and black. The other dogs were white or a tan color, so I think it would be obvious if they had blood all over them. This other dog was guarding his bed in the play area when we arrived and was growling. Canton Zug then told me it was a “Private Matter” and they can’t get involved, I should contact Beni Strickler and try to settle this. I told her this is unacceptable as this facility has a website and accepts donations and I believe they also receive a government stipend to take in rescue animals. I told her if this is how he treats pets with owners what is he doing to the animals who have no one to check on them?
She said she misunderstood and her boss will call me back as they were unaware it was a facility and they also take in stray animals. She also asked me for the website with his info. So I guess they didn’t look at anything.
I am finding it really frustrating that everyone is telling me they can’t help me or there is nothing I can do about this.
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Old 25.09.2017, 23:31
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Re: My dog was attacked at a dog daycare

Just back from holidays so catching up on this, how dreadful, I'm so sorry this happened. I'm glad your dog seems to be on the mend. It's disgraceful that no one noticed this and notified you, that alone is grounds for complaint and warrants concern from official departments. I'm surprised the canton isn't more concerned, maybe it varies from canton to canton but still. If it happened to my dog I'd send a formal complaint to the facility with a report from your vet along with a copy of the bill. I hope you get acknowledgement and an apology at the very least, as well as the bills paid of course. Good on you for reporting it and i hope the authorities pay heed. Good luck and wishing Shadow continued recovery.
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Old 26.09.2017, 00:02
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Re: My dog was attacked at a dog daycare

Hi,

I am definitely going to do that next if I do not get satisfaction from the authorities. I might also try to follow up by contacting the animal organizations that support them. It looks like it was set up in 2006 and the photos they show online are really old, the place does not look like this anymore, it looks really rundown. I am not sure if there is working electricity in the dog area anymore either. I dropped my dog off with my boyfriend around 8:00 in the morning. But he picked my dog up after work with out me. They wouldn't let him in the dog area and told him to wait outside. Shadow was not happy to see him, he didn't run up to him and his tail was down. He also was confused a bit and holding his head sideways. I would have gone but I had a really bad sinus infection, if I didn't feel so bad I would have fought him on leaving Shadow there. I asked him if maybe we should call and check up on him but he said no if they didn't call us that means there is no problem.
I just still don't understand why this even happened.
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Old 26.09.2017, 00:02
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Re: My dog was attacked at a dog daycare

I'm glad to hear that Shadow is doing better, Bluefoxx.

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I am finding it really frustrating that everyone is telling me they can’t help me or there is nothing I can do about this.
I certainly understand your frustration.

In general Switzerland is more business-friendly than consumer-friendly; making a complaint against a business can be an exercise in tilting at windmills.

The question is, will tilting at windmills help Shadow?

If you wish to take this further, perhaps it might help to clarify for yourself what your goals would be. What outcome(s) are you looking for? If there isn't likely to be any interest from the Veterinäramt, do you have the time/energy/funds to pursue this on your own? And, what is best for Shadow?

(You don't need to answer these question here, I only toss them out for self-reflection.)

An organization I admire is the Tier Im Recht Foundation, whose focus is on animal law. You might contact them for advice. They advise generally about animal law, but do not offer specific legal representation. Nonetheless, perhaps a starting point should you decide to try to go further.

https://www.tierimrecht.org/en/tir-en/who-we-are/

See their comments and disclaimer under 'Legal Advice'.

Browsing through their library on frequently asked questions wrt animal law I found this, in German, perhaps worth a read:

https://www.tierimrecht.org/de/recht...emacht-werden/

Short summary, a Tierheim takes the place of the owner in terms of responsibilities and liabilities while an animal is in it's care, but the Tierheim can contractually limit that liability.

Did you have a contract with the Tierheim? If so, what does it, or the company's AGBs, say about liability?

---

Do you need recommendations for other day care providers in your area? If so, perhaps a new post in the pets section would be the best way to find recommendations.

---

I hope Shadow continues to recover well, and wish you all the best.
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