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Old 05.10.2020, 13:09
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cancel active fitness subscription

Dear all,
has anyone succeeded in cancelling activ fitness subscription?
I got the response from them, that I need to send a cancellation mail.. does anyone has any example of what should it be? and where to send it?
Thank you all for the input
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Old 05.10.2020, 13:47
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Re: cancel active fitness subscription

It is as simple as to read the terms and conditions:
https://www.activfitness.ch/Vertrags...zahler_fr.page


Monthly plans renew automictically and run until canceled, annual plans have to be renewed actively each year, otherwise it will run out.

A monthly plan has a two month notice period to the end of the contract period, which is either 12 or 24 months. It can be canceled early in case of medical reason you move to a place which is further away than 30 km from the next Active Fitness location.

Annual plans can only be canceled du to medical reason or if you move to a place which is further away than 30 km from the next Active Fitness location.

If you cancel due to moving away or due to medical reason you must use regular mail and provided the needed evidences like doctors note or de/registration notice.


For actual wording of canceling a monthly paid contract, here an example in German:
Hiermit Kündige ich mein Active Fitness Abo <Member or Contract ID> fristgerecht auf das Ende der Vertragsdauer <data before contract renewal>. Ich bitte Sie diese Kündigung zu Bestätigen.
Mit freundlichen Grüssen.
<Place>, <Date>, <Full Nane>
<Signature>

Cancellation can be send to:
info@activfitness.ch
or
ACTIV FITNESS
Thurgauerstrasse 32
8050 Zurich

Best to send this long before the 2 months notice period runs out. If you use email you should get an acknowledgement with hours, one or two business day at most. If there is no response, or you use traditional mail use registered post, as always when you send a cancellation notice,
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Old 05.10.2020, 14:25
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Re: cancel active fitness subscription

thank you so much! my level of integration really did not allow me to get even to the point of finding the terms and conditions
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