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  #21  
Old 25.08.2008, 13:43
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Re: Anyone used Bike-components.de

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Thanks for your replies!

But is there no one that has used this site and knows which courier they use and which processing fees can be expected??
I used bike-components.de once, a month or so ago. I believe the shipping charges were quite low, more in the range of the 10 CHF admin charge rather than the 40 CHF charge that I'm used to with ChainReactionCycles. I did have one complication: I paid for the goods online, but apparently somewhere in the conversion from CHF to Euros one cent was lost. I didn't know about this, and was awaiting their package for a couple of weeks. I finally emailed them to find out if there was a problem, and they discovered the missing cent and this was causing them not to send it because it hadn't been completely paid for. The guy told the system to forget about the final cent, and the package was shipped immediately. I'm not sure how you can avoid this, but just be aware to get in touch if you don't get a shipping notice soon after you make the payment.
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Last edited by ChrisW; 26.08.2008 at 08:37.
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  #22  
Old 25.08.2008, 13:49
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Re: Anyone used Bike-components.de

my wife tell me that the post charge is going up from 10 to 15 sfr per paper.
hope this helps. i think she said from 1st oct
t
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  #23  
Old 27.08.2008, 08:44
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Re: Anyone used Bike-components.de

Hello Everyone,

I'm thinking of taking the plunge and ordering a small selection of components possibly from outside of Switzerland. I will be ordering a couple of tubulars, straight bar/grips/brake levers and maybe a couple of other odd small items.

My question is, do sites such as CRC and bike-components.de deduct their VAT from the price when you come to pay? So if something is 117.50 on CRC will you just pay 100 when paying? Or is there some kind of VAT reclaim process you need to go through?

Also - if anyone can recommend a good bike shop in Zurich where I might find reasonably priced tubular tyres, then I would be very grateful!
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  #24  
Old 27.08.2008, 09:20
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Re: Anyone used Bike-components.de

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Hello Everyone,

I'm thinking of taking the plunge and ordering a small selection of components possibly from outside of Switzerland. I will be ordering a couple of tubulars, straight bar/grips/brake levers and maybe a couple of other odd small items.

My question is, do sites such as CRC and bike-components.de deduct their VAT from the price when you come to pay? So if something is 117.50 on CRC will you just pay 100 when paying? Or is there some kind of VAT reclaim process you need to go through?

Also - if anyone can recommend a good bike shop in Zurich where I might find reasonably priced tubular tyres, then I would be very grateful!
On CRC you can change the currency to CHF on the top right of the screen and AFAIK it takes the VAT off automatically. On Actionsports the VAT is deducted when you put your address in at the end. I don't know about bike components.
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  #25  
Old 27.08.2008, 09:30
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Re: Anyone used Bike-components.de

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On CRC you can change the currency to CHF on the top right of the screen and AFAIK it takes the VAT off automatically. On Actionsports the VAT is deducted when you put your address in at the end. I don't know about bike components.
in CRC the VAT is taken out when you check out and select Switzerland as destination address.

It also gives you free shipping for orders over 100 GBP

However as experience shows it would be better to get the package using Royal Mail ( 5 GBP shipping ) and pay only 10 CHF for the customs fees than take Parcel Force ( free shipping but 40 CHF for the customs fees )
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Old 27.08.2008, 09:36
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Re: Anyone used Bike-components.de

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in CRC the VAT is taken out when you check out and select Switzerland as destination address.

It also gives you free shipping for orders over 100 GBP

However as experience shows it would be better to get the package using Royal Mail ( 5 GBP shipping ) and pay only 10 CHF for the customs fees than take Parcel Force ( free shipping but 40 CHF for the customs fees )
Salsa,
Have you missed all my previous posts. Royal Mail and Parcel Force are the same thing. If you have a package that is more then an envelope it will come parcel force regardless. Did you not realise that Parcel Force comes through your post office. The courier that CRC uses is UPS and to be honest Parcel Force/Royal Mail is quicker then UPS in my experience. If you have an oversized box (i.e. a complete bike) then you pretty much have to use UPS because the Shipping cost through post/parcel force is nearly GB200.
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  #27  
Old 27.08.2008, 10:31
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Re: Anyone used Bike-components.de

If you multiply German prices with 1,48 than you get what the price is in Francs with the deducted German VAT and with the CH VAT added.

(1,078/1,17*1,6=1,48)
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  #28  
Old 27.08.2008, 10:34
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Re: Anyone used Bike-components.de

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Salsa,
Have you missed all my previous posts. Royal Mail and Parcel Force are the same thing. If you have a package that is more then an envelope it will come parcel force regardless. Did you not realise that Parcel Force comes through your post office. The courier that CRC uses is UPS and to be honest Parcel Force/Royal Mail is quicker then UPS in my experience. If you have an oversized box (i.e. a complete bike) then you pretty much have to use UPS because the Shipping cost through post/parcel force is nearly GB200.
Yes but this happens too with other postal services

if you get a package shipped from the US using USPS Priority, the postman delivers it and you pay the 10 CHF for customs clearance

If you get the package shipped from the US using USPS Express, the postman also delivers it, but you pay the 35 CHF for fast customs clearance.

I know by experience
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  #29  
Old 27.08.2008, 10:37
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Re: Anyone used Bike-components.de

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Yes but this happens too with other postal services

if you get a package shipped from the US using USPS Priority, the postman delivers it and you pay the 10 CHF for customs clearance

If you get the package shipped from the US using USPS Express, the postman also delivers it, but you pay the 35 CHF for fast customs clearance.

I know by experience
Yes but this is essentially the difference between express and normal post. Not that one is a different company. Personally when I am saving a few hundred francs on an order I don't mind paying an extra 30CHF to have it before next weekend, so I can go and use what ever it is I am ordering.
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  #30  
Old 18.12.2008, 11:19
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Re: Anyone used Bike-components.de

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So to confuse things now, I'm just back from the post office to pick up my CRC (ChainReactionCycles) package. Shipped Parcel Force and I was charged VAT + CHF10 Admin. So there doesn't seem to any hard rules here!
Update time. I've just placed my 4th order with CRC (ChainReactionCycles) and I'm interested in finding some logic in the Swiss admin charges on Mwst (VAT) collection.

Order 1: ParcelForce to home address, not at home, pick up from Post Office and pay on the spot VAT CHF23 + CHF10 Admin fee

Order 2: ParcelForce to home address, was home to accept, no mention of charges, invoice received later in the mail VAT CHF18 + CHF55 Admin fee = OUCH! Almost brought the order cost to Swiss prices

Order 3: UPS to work address (bike in box), delivered, invoice received later in the mail VAT CHF135 + CHF nil Admin fee

Order 4: ParcelForce to home address...................

So with this one I am deliberately not going to accept home delivery to see if the "Order 1" admin fee applies. If the "Order 2" admin fee applies, then I thing I'll be looking to the non CRC suppliers for smaller orders in future.
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  #31  
Old 18.12.2008, 11:53
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Re: Anyone used Bike-components.de

I had "Order 2" for a shipment of 350CHF with Parcel Force from CRC.
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  #32  
Old 27.12.2008, 15:33
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Re: Anyone used Bike-components.de

Heads up, guys!

There seem to be a lot of you who do your own wrenching. If so, here's a guy I've had excellent experiences with:

Urs Fischer at Bike Raptor in Rti
055 / 240 77 78
http://www.bikeraptor.com/

He has been able to get me a lot of components (tires, wheels, lights, various Shimano parts, shoes) at very good prices - significantly cheaper than Velo Plus. His place is very near the station in Rti so that you can even ride the train past, walk to the store, pick up your stuff and take the next train back. He's also smart, friendly and knows his parts backwards and forwards - a lot better than a lot of BSGs who don't seem to give a rip.

I have had good luck contacting him about a SPECIFIC part (or list of parts) with all the information about sizing, series, etc., then asked him if he can get me a good deal on it. I've typically come out ahead of places like actionsports.de, even **without calculating shipping,** let alone customs. It can take a while - in one case I had to wait a month to get a better deal on a headlight. Since I was tight on cash, it was worth the wait, and he was completely above board about it.

One important thing: I have had to know exactly what I wanted. except for cases where he has had the components on hand. Also, I don't know whether he can always offer a good price, but he's definitely worth contacting. I also don't know whether he speaks English!

Mike

P.S. Just a satisfied customer, btw. I have nothing to earn on this.
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  #33  
Old 23.09.2009, 21:43
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Re: Anyone used Bike-components.de

Thought I'd update this thread, as I have actually bought some stuff from http://www.bike-components.de/ this month.

All went well, they have a better range of parts than http://www.actionsports.de/ and the prices were only slightly more/less across a varied basket. Delays were only due to my order of some parts with stated wait time. Shipping is 9.95 plus a 5 credit card use fee. Delivery was through Deutsche Post and Swiss Post for a larger box weighing 8.5kg.

As with Action Sport, delivery seems to go through the Zoll/Customs channel that incurs the chf18- admin fee. This makes it a better choice for small orders than the UK suppliers who use Parcel Force which seems to be targeted for the chf53- admin fee.
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  #34  
Old 23.09.2009, 23:52
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Re: Anyone used Bike-components.de

I've also used bike-components.de a couple of times since my last post in this thread. Consistent with other people's experiences, the customs admin' fees have always been quite low. Although they have a very extensive catalog of stuff to choose from, they don't appear to keep as much stuff in stock as do ChainReactionCycles; so, as Yokine mentioned, there is sometimes a bit of a delay while they order it in for you (but this normally doesn't take too long). Prices are very competitive, but they don't seem to have the big sales or occasional items on serious discount as often as ChainReaction do.
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  #35  
Old 26.02.2010, 10:28
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Re: Anyone used Bike-components.de

I thought I'd wake this zombie so as to add an update to current costs of importing.

From CRC with ParcelForce: 104 GBP declared value meant I paid CHF 14.75 Swiss VAT plus CHF 18.00 Post Charges - total CHF 32.75. The exchange rate used was 1.86 in contrast to the current bank rate of around 1.66.
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  #36  
Old 26.02.2010, 10:42
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Re: Anyone used Bike-components.de

Last big order (chf600) with CRC in December I still got hit with the chf50+ admin fee, so it is still erratic.

Last week I got an order through from http://www.merlincycles.co.uk/ using Parcelforce and it was the reasonable chf18 customs admin charge. It also had a very Swiss customs favourable FX rate applied ;-)
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  #37  
Old 26.02.2010, 10:42
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Re: Anyone used Bike-components.de

One option, iif you live near the German border eg Basel, and if you're not bothered about reclaiming tax (or can get one of the green forms, or even an invoice with your swiss address on it which I've read here is enough to get a customs stamp) is to sign up for a Deutsche Post Packstation.

Have your order delivered to a packstation near the border, and go over and pick it up.

Apologies for the lack of full-stops in the first paragraph!
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  #38  
Old 01.03.2010, 13:23
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Re: Anyone used Bike-components.de

My last couple of orders from CRC in the past few months also did not receive the 50+ CHF processing fee that I had become used to. Instead it was something much lower than I expected - I don't remember the exact amount, but the 18 CHF stated above sounds about right.
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  #39  
Old 23.04.2011, 10:25
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Re: Anyone used Bike-components.de

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Has anyone tried the Bike-Components.de site?

I have read about people being ripped off by the Swiss customs, where they were made to pay extortionate processing fees, does this also apply to things imported from Germany?

The things that I want to buy are a rack and a pair of panniers and they would cost about 94 Francs more at Veloplus than if ordered from Germany. That does not leave a lot of room for processing fees, if I am to make any profit out of this...

Bike-Components.de
Tubus Cargo
59,95 EUR
Ortlieb Backroller Classic
95 EUR
Shipping:
10 EUR
Total
164 EUR
Minus DE VAT And Plus CH VAT
164/1,19*1,08*1,62=241 CHF

Veloplus:
Tubus Cargo
149 CHF
Ortlieb Backroller Classic
179 CHF
Total: 328 (335 with shipment)
I cant say any negative things about bike-components, but I only ordered one time something from them.... usually, Im purchasing my components from http://www.starbike.com , I think that they have a much better service as bike-components... but these are just only my 2 cents...
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