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Old 21.08.2008, 11:18
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Anyone used Bike-components.de

Has anyone tried the Bike-Components.de site?

I have read about people being ripped off by the Swiss customs, where they were made to pay extortionate processing fees, does this also apply to things imported from Germany?

The things that I want to buy are a rack and a pair of panniers and they would cost about 94 Francs more at Veloplus than if ordered from Germany. That does not leave a lot of room for processing fees, if I am to make any profit out of this...

Bike-Components.de
Tubus Cargo
59,95 EUR
Ortlieb Backroller Classic
95 EUR
Shipping:
10 EUR
Total
164 EUR
Minus DE VAT And Plus CH VAT
164/1,19*1,08*1,62=241 CHF

Veloplus:
Tubus Cargo
149 CHF
Ortlieb Backroller Classic
179 CHF
Total: 328 (335 with shipment)
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Old 21.08.2008, 11:21
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Re: Anyone used Bike-components.de

Swiss customs does not ripp off any one as long as you pay the normal import duties. For the items you have posted, you will have to pay the duties upon entering CH.
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Old 21.08.2008, 11:32
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Re: Anyone used Bike-components.de

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Swiss customs does not ripp off any one as long as you pay the normal import duties. For the items you have posted, you will have to pay the duties upon entering CH.
There have been reports of "customs handling and administration costs" that I would condider to be rip off, considering the value of the imported goods.

Expensive customs costs for clothing from UK
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Old 21.08.2008, 11:32
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Re: Anyone used Bike-components.de

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Has anyone tried the Bike-Components.de site?

I have read about people being ripped off by the Swiss customs, where they were made to pay extortionate processing fees, does this also apply to things imported from Germany?

The things that I want to buy are a rack and a pair of panniers and they would cost about 94 Francs more at Veloplus than if ordered from Germany. That does not leave a lot of room for processing fees, if I am to make any profit out of this...

Bike-Components.de
Tubus Cargo
59,95 EUR
Ortlieb Backroller Classic
95 EUR
Shipping:
10 EUR
Total
164 EUR
Minus DE VAT And Plus CH VAT
164/1,19*1,08*1,62=241 CHF

Veloplus:
Tubus Cargo
149 CHF
Ortlieb Backroller Classic
179 CHF
Total: 328 (335 with shipment)
When you pay the duty, postage and processing fees I don't think you will save much ordering from Germany in this case. You pay the 7.6% VAT plus processing fees when entering Switzerland, the processing fees can sometimes be 40CHF so including carriage the savings would need to be more then that.

I usually bite the bullet and buy things where the savings are not so much in veloplus and use Chainreaction or Actionsports for bigger orders.

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Swiss customs does not ripp off any one as long as you pay the normal import duties. For the items you have posted, you will have to pay the duties upon entering CH.
You end up paying more then import duties, there is a processing fee and a handling fee too and together these come to about 40CHF
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Old 21.08.2008, 11:47
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Re: Anyone used Bike-components.de

Sometimes the VAT/Admin split is transparent, sometimes not. It seems to depend on the delivery method. Postal service or which courier company.

This morning I got a package from Germany with a couple of parts of lower value (but limit sources) from profirad.de. Shipped DHL (Deutsche Post) the local cost was CHF6.10 VAT + CHF10 Swisspost admin.

Then again I've had clearly marked CHF500- items arrive from the US with no local taxes! I've also been hit once with the extra admin charges Eire mentioned (CHF40 or so), through a courier company, but forget which one.

So yeah expect the worst (CHF45 admin) and buy in bulk to absorb the flat fees (including freight). It all seems to even out in the end.

PS - Here are the online shops I've used and would again.
www.veloplus.ch
www.bike-import.ch
www.actionsports.de
www.profirad.de
www.singlespeedshop.de
www.bike-mailorder.de

Last edited by Yokine; 21.08.2008 at 11:51. Reason: added links
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  #6  
Old 21.08.2008, 11:49
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Re: Anyone used Bike-components.de

Yes, I recently discovered chainreaction and their deals are great.

You can get new parts for the same price you'd get used ones on ebay and other places.

About buying in general from abroad, that I do a lot.

I don't get their logic, really.

Sometimes they don't charge me any tax on costly items, even declared as such.

Sometimes they charge me on items priced under 100.- sometimes not.

Some packages that come with no value declared, pass with no charges, often the value of the items inside is high but it comes with no taxes. Other packages ( maybe the bigger and shinier ) are open by the customs and they send me a notice to declare the procedence and value. They tax you 20.- for this value query additional to the normal processing fees and taxes.


I bought my frame and wheels from a dealer in the US. He sent 2 packages. He declared the same value on each package. I was charged 39 for the first package, 69 for the second.

Allways avoid Express post, and specially never use GLS or EMS, the will charge you CHF 35 as processing fees and a provision of a percentage of the value. this provision could be high. I once bought a value of EUR 70 from Germany, the seller forgot to ship it and I asked him one week later about the package. He wanted to compensate his fault and then just shipped it GLS express post at his cost. The GLS taxed me 65 CHF for the package handling and fees, for a package that was worth only CHF 100. And you can't fight it. they send you the receipt and you have to pay it, or else...


Normal Swiss post is fast and reliable and they only charge you 10.- for the processing fees and no provision.
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Old 21.08.2008, 12:03
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Re: Anyone used Bike-components.de

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Yes, I recently discovered chainreaction and their deals are great.
I'm awaiting delivery of my first www.chainreactioncycles.com order (dispatched last Tuesday) so I'm interested to see what I get hit with charges wise.

www.actionsports.de orders always come through with a VAT + CHF10 admin fee. I'm a pretty dedicated Actionsports customer at present.
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Old 21.08.2008, 12:05
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Re: Anyone used Bike-components.de

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I'm awaiting delivery of my first www.chainreactioncycles.com order (dispatched last Tuesday) so I'm interested to see what I get hit with charges wise.

www.actionsports.de orders always come through with a VAT + CHF10 admin fee. I'm a pretty dedicated Actionsports customer at present.
I got the items delivered by parcel force.

The chainreaction web site gives you free shipping when you buy more than GBP 100.-

But I guess Parcel Force will send me an invoice with the custom charges and their fees later on, as Fedex and UPS usually do.

Maybe eire can tell us how this goes and of what magnitude are the charges.
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Old 21.08.2008, 12:11
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Re: Anyone used Bike-components.de

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I got the items delivered by parcel force.

The chainreaction web site gives you free shipping when you buy more than GBP 100.-

But I guess Parcel Force will send me an invoice with the custom charges and their fees later on, as Fedex and UPS usually do.

Maybe eire can tell us how this goes and of what magnitude are the charges.
With CRC you think you are getting away with the tax and then the Swiss customs bill arrives about 2 weeks later. It is nearly always for the VAT plus 40CHF or so.

With actionsports you pay the VAT and processing costs on pick up and it tends to cost less.

To answer Salsa's question, its not Parcel Force (Royal Mail) that pick up the customs duties, but Swiss customs themselves, through Swiss post. You will get the bill in a few days/weeks.

I use both fairly regularly, I generally put my basket into both sites and take the cheaper option, one is cheaper for something then the other usually, and sometimes one of the sites doesn't have a product you need.

Yokine, I'd be quite surprised if your package didn't arrive today.
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Last edited by Eire; 21.08.2008 at 12:24.
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Old 21.08.2008, 12:17
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Re: Anyone used Bike-components.de

By the way, the CRC says they send the package using Parcel Force, but the package was delivered by the Swiss Post postman.

I was thinking that too. they say that shipping is free but is really not as Parcel Force doesn't really deliver it, maybe they do the GB to CH transport and customs clearance and then ship it from Basel to here using the Swiss Post. But they made their money on the Handling Fees.
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Old 21.08.2008, 12:22
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Re: Anyone used Bike-components.de

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By the way, the CRC says they send the package using Parcel Force, but the package was delivered by the Swiss Post postman.

I was thinking that too. they say that shipping is free but is really not as Parcel Force doesn't really deliver it, maybe they do the GB to CH transport and customs clearance and then ship it from Basel to here using the Swiss Post. But they made their money on the Handling Fees.
Parcel Force is the package division of the UK postal service(Royal Mail). So it makes sense that it is delivered by the postman. Parcel Force is post.

Actionsports ship DHL and it still comes by post.
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Old 21.08.2008, 12:51
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Re: Anyone used Bike-components.de

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Parcel Force is the package division of the UK postal service(Royal Mail). So it makes sense that it is delivered by the postman. Parcel Force is post.

Actionsports ship DHL and it still comes by post.
DHL is part of Deutsche Post.

It's the others I fear, UPS & FedEx as they don't default to the local post office for pick up and can be a real pain to get delivered unless someone is home all day (workplace delivery is better with them).
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Old 21.08.2008, 12:55
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Re: Anyone used Bike-components.de

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DHL is part of Deutsche Post.

It's the others I fear, UPS & FedEx as they don't default to the local post office for pick up and can be a real pain to get delivered unless someone is home all day (workplace delivery is better with them).
Yip, I had this problem when I had my road bike delivered by UPS. I had to get it sent to work, but then the customs bill got sent there too. There was a mistake on the bill, they valued the bike at twice what I paid it. I contested it and haven't gotten the updated bill yet. That was in April!
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Old 21.08.2008, 12:59
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Re: Anyone used Bike-components.de

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DHL is part of Deutsche Post.

It's the others I fear, UPS & FedEx as they don't default to the local post office for pick up and can be a real pain to get delivered unless someone is home all day (workplace delivery is better with them).
DPD is the worse of them all.

They only asnwer the phones from 9am to 6pm. Their distribution center is in Schlieren.

So they come on the first day, you are not at home, they leave the slip.
You come home find the slip, can't call them as it is already closed, so they try to deliver it the next day to your same address where you are not off course. When I called them at 9am they told me the truck already left.
You only can then have the package delivered to your work address on the 3rd day. So a "fast" delivery service loses 3 days on delivery.

Off course you can use them if you have it delivered to your office address from the beginning.


Their drivers are not good too, I had 2 problems with 2 packages

One I had to go and fetch to Schlieren, because the driver put the wrong code on the slip, the Second he simply didn't left the slip and then the package went back to Germany.
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Old 21.08.2008, 13:07
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Re: Anyone used Bike-components.de

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DPD is the worse of them all.
Yes, this is the one I forgot. I had the same experience. Absolutely hopeless and I definitely got charged the higher admin charges with them. DPD is to be avoided.
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Old 22.08.2008, 13:42
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Re: Anyone used Bike-components.de

Thanks for your replies!

But is there no one that has used this site and knows which courier they use and which processing fees can be expected??
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Old 22.08.2008, 14:30
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Re: Anyone used Bike-components.de

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But is there no one that has used this site and knows which courier they use and which processing fees can be expected??
Nope, why not email them and ask which courier they use?
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Old 23.08.2008, 09:58
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Re: Anyone used Bike-components.de

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With CRC you think you are getting away with the tax and then the Swiss customs bill arrives about 2 weeks later. It is nearly always for the VAT plus 40CHF or so.
....snip....
To answer Salsa's question, its not Parcel Force (Royal Mail) that pick up the customs duties, but Swiss customs themselves, through Swiss post. You will get the bill in a few days/weeks
....snip....
Yokine, I'd be quite surprised if your package didn't arrive today.
So to confuse things now, I'm just back from the post office to pick up my CRC (ChainReactionCycles) package. Shipped Parcel Force and I was charged VAT + CHF10 Admin. So there doesn't seem to any hard rules here!

BTW the value was CHF380 and a package about 3x shoe boxes in size. I could not believe the entire order could be in there, but was. This is probably why they can do free shipping, the German shops seem to use massive boxes with a lot of "air" in them.
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Old 23.08.2008, 10:26
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Re: Anyone used Bike-components.de

Maybe you chose Royal Mail instead of Parcel Force.

I should have done that too. I guess Parcel Force is the fast shipping service and then so they take care of the customs clearance and hence charge you the 40.- like other courier companies do.

If you take Royal Mail it comes through the normal post channel and then you pay the taxes when receiving.
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Old 25.08.2008, 10:45
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Re: Anyone used Bike-components.de

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Maybe you chose Royal Mail instead of Parcel Force.

I should have done that too. I guess Parcel Force is the fast shipping service and then so they take care of the customs clearance and hence charge you the 40.- like other courier companies do.

If you take Royal Mail it comes through the normal post channel and then you pay the taxes when receiving.
Parcel force is the parcel division of Royal mail! They will only send envelope sized packages with Royal mail, any other package is parcel force which is Royal Mail. Its the same thing.

Read the address for parcel force at the end of this page if you don't believe me!
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