Go Back   English Forum Switzerland > Living in Switzerland > Swiss politics/news
Reply
 
Thread Tools Display Modes
  #1  
Old 08.10.2018, 17:12
Squeeeez's Avatar
Forum Veteran
 
Join Date: Feb 2011
Location: Frauenfeld
Posts: 782
Groaned at 0 Times in 0 Posts
Thanked 787 Times in 356 Posts
Squeeeez has a reputation beyond reputeSqueeeez has a reputation beyond reputeSqueeeez has a reputation beyond reputeSqueeeez has a reputation beyond repute
Swisscom clients forced onto more expensive plans

https://www.20min.ch/schweiz/news/st...eurer-25626038


It's in German but basically: Swisscom is pushing their clients onto new prices, which cost more than double monthly (35 instead of 12, 65 instead of 29), with less than a month's notice, under the pretence that it is not a new contract, but a small change in the contract.
Do I see this correctly, that if the client then cancels the contract, this would mean that the client then needs to keep the 45 days period and pay for this, too?
This kind of stuff makes me sick.
Reply With Quote
  #2  
Old 08.10.2018, 17:19
Forum Legend
 
Join Date: Oct 2014
Location: Ostschweiz
Posts: 6,404
Groaned at 215 Times in 185 Posts
Thanked 8,030 Times in 4,189 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

If you refuse the change, the old contract is valid until it has run out.
Reply With Quote
The following 2 users would like to thank Urs Max for this useful post:
  #3  
Old 08.10.2018, 17:28
Squeeeez's Avatar
Forum Veteran
 
Join Date: Feb 2011
Location: Frauenfeld
Posts: 782
Groaned at 0 Times in 0 Posts
Thanked 787 Times in 356 Posts
Squeeeez has a reputation beyond reputeSqueeeez has a reputation beyond reputeSqueeeez has a reputation beyond reputeSqueeeez has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Quote:
View Post
If you refuse the change, the old contract is valid until it has run out.
That's certainly not what happened last time, and not what was written in this letter.
Reply With Quote
  #4  
Old 08.10.2018, 17:44
Forum Legend
 
Join Date: Oct 2014
Location: Ostschweiz
Posts: 6,404
Groaned at 215 Times in 185 Posts
Thanked 8,030 Times in 4,189 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Even they have to stick to the contract, including the cancel date. Unless you accept it their letter is meaningless WRT the contract you sail under, however you'll probably have to get another provider.
Reply With Quote
  #5  
Old 08.10.2018, 17:50
Helm's Avatar
Forum Veteran
 
Join Date: May 2011
Location: Zürich<->St.Gallen
Posts: 2,126
Groaned at 13 Times in 13 Posts
Thanked 3,946 Times in 1,305 Posts
Helm has a reputation beyond reputeHelm has a reputation beyond reputeHelm has a reputation beyond reputeHelm has a reputation beyond reputeHelm has a reputation beyond reputeHelm has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

We had the same funny business with upc. They forced us into an "upgrade" even though we didn't want it, which was 2x more expensive, with the excuse that they wanted to uniform their clientele (we were happy with lower bandwidth because we had noticed that even though we theoretically were supposed to receive 100, we were getting 50, so upgrading to 200 was pointless).

When we called to complain, the wonderfully nice person on the other side told us he didn't care, that's how it was going to go and if we didn't like it we should change to a different provider.

We are in the process of changing provider. Currently testing it and seems we have found a much cheaper alternative that works with our needs.
__________________

Fighting for Pluto's liberation from the Dwarf League since 2006 @(°.°)=@)x.X)' ' '
Reply With Quote
The following 6 users would like to thank Helm for this useful post:
  #6  
Old 08.10.2018, 18:24
omtatsat's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Timbuktoo/Zürich
Posts: 6,963
Groaned at 1,162 Times in 635 Posts
Thanked 2,804 Times in 1,831 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Swisscom clients forced onto more expensive plans

SWisscon sucks!
Reply With Quote
  #7  
Old 10.10.2018, 10:50
MsWorWoo's Avatar
Forum Veteran
 
Join Date: May 2011
Location: Zürich Nord
Posts: 1,754
Groaned at 48 Times in 28 Posts
Thanked 2,835 Times in 1,067 Posts
MsWorWoo has a reputation beyond reputeMsWorWoo has a reputation beyond reputeMsWorWoo has a reputation beyond reputeMsWorWoo has a reputation beyond reputeMsWorWoo has a reputation beyond reputeMsWorWoo has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Is this just mobiles/handies/cells/natals?
Reply With Quote
  #8  
Old 10.10.2018, 12:20
omtatsat's Avatar
Forum Legend
 
Join Date: Oct 2007
Location: Timbuktoo/Zürich
Posts: 6,963
Groaned at 1,162 Times in 635 Posts
Thanked 2,804 Times in 1,831 Posts
omtatsat omtatsat omtatsat omtatsat omtatsat
Re: Swisscom clients forced onto more expensive plans

Quote:
View Post
Is this just mobiles/handies/cells/natals?
yes
Reply With Quote
This user would like to thank omtatsat for this useful post:
  #9  
Old 10.10.2018, 14:17
Forum Legend
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 4,148
Groaned at 213 Times in 172 Posts
Thanked 4,320 Times in 2,205 Posts
EdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Big proposed changes are a reason to cancel the contract per the date the changes would become active.

They probable take this short notice so people tend to walk into the new contract instead of allowing themselves the time to transfer to another provider, indecent yes, illegal no.

That they want to get rid of these old contracts is no more than normal.
Reply With Quote
  #10  
Old 10.10.2018, 14:30
Forum Legend
 
Join Date: Oct 2014
Location: Ostschweiz
Posts: 6,404
Groaned at 215 Times in 185 Posts
Thanked 8,030 Times in 4,189 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Quote:
View Post
Even they have to stick to the contract, including the cancel date. Unless you accept it their letter is meaningless WRT the contract you sail under, however you'll probably have to get another provider.
What does your contract say about cancellation? And what does it say what happens when they phase out your product, or replace it?
Reply With Quote
  #11  
Old 10.10.2018, 14:33
Banned
 
Join Date: Aug 2009
Location: Au
Posts: 631
Groaned at 30 Times in 26 Posts
Thanked 817 Times in 441 Posts
JoeUK has an excellent reputationJoeUK has an excellent reputationJoeUK has an excellent reputationJoeUK has an excellent reputation
Re: Swisscom clients forced onto more expensive plans

Quote:
View Post
Big proposed changes are a reason to cancel the contract per the date the changes would become active.

They probable take this short notice so people tend to walk into the new contract instead of allowing themselves the time to transfer to another provider, indecent yes, illegal no.

That they want to get rid of these old contracts is no more than normal.
They're a business but the jacking up of the prices to this extent is pretty shoddy. Unlike other countries telco options in CH are pretty limited and they know this.
Reply With Quote
  #12  
Old 10.10.2018, 14:37
Forum Legend
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 4,148
Groaned at 213 Times in 172 Posts
Thanked 4,320 Times in 2,205 Posts
EdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Quote:
View Post
They're a business but the jacking up of the prices to this extent is pretty shoddy. Unlike other countries telco options in CH are pretty limited and they know this.
Nah there is competition enough M-Budget, Aldi, VTX, Sunrise, Coop, Aldi, Salt just to name some.
Reply With Quote
  #13  
Old 10.10.2018, 14:53
Banned
 
Join Date: Aug 2009
Location: Au
Posts: 631
Groaned at 30 Times in 26 Posts
Thanked 817 Times in 441 Posts
JoeUK has an excellent reputationJoeUK has an excellent reputationJoeUK has an excellent reputationJoeUK has an excellent reputation
Re: Swisscom clients forced onto more expensive plans

Quote:
View Post
Nah there is competition enough M-Budget, Aldi, VTX, Sunrise, Coop, Aldi, Salt just to name some.
Last count the UK has 357 national telco providers. So if you got shafted by 'Swisscom', for example, you would have a lot of choice and would likely get a deal that costs the same or less than the one you got shafted from. That said I lopped 40 bucks a month off my Swisscom sub a couple of weeks back.
Reply With Quote
  #14  
Old 10.10.2018, 15:02
Forum Legend
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 4,148
Groaned at 213 Times in 172 Posts
Thanked 4,320 Times in 2,205 Posts
EdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Quote:
View Post
Last count the UK has 357 national telco providers. So if you got shafted by 'Swisscom', for example, you would have a lot of choice and would likely get a deal that costs the same or less than the one you got shafted from. That said I lopped 40 bucks a month off my Swisscom sub a couple of weeks back.
Last time I checked the UK market was also a "little bit" bigger. With the same reasoning I could state that Switzerland has enough choice since Luxembourg has less options.

What is more important is that the minimum threshold is being reached that generally is to be seen as having enough choice.

Switzerland also has Era, TalkTalk, Yallo, BeeOne, Lebara, Quickline, Simplymobile, Swiss post, Wingo to name some more.

There is enough choice and a wide variety of plans possible, having 200 or 300 companies as in the UK makes no diff anymore since the threshold has been met largely, and there is like in other countries only a few diff networks anyway.
Reply With Quote
  #15  
Old 10.10.2018, 15:30
Banned
 
Join Date: Aug 2009
Location: Au
Posts: 631
Groaned at 30 Times in 26 Posts
Thanked 817 Times in 441 Posts
JoeUK has an excellent reputationJoeUK has an excellent reputationJoeUK has an excellent reputationJoeUK has an excellent reputation
Re: Swisscom clients forced onto more expensive plans

Please provide the 12 chf ppm contract list.
Reply With Quote
This user groans at JoeUK for this post:
  #16  
Old 10.10.2018, 15:48
Forum Legend
 
Join Date: Mar 2016
Location: Leimbach, Zürich
Posts: 4,148
Groaned at 213 Times in 172 Posts
Thanked 4,320 Times in 2,205 Posts
EdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond reputeEdwinNL has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Quote:
View Post
Please provide the 12 chf ppm contract list.
So you want to proof your point by me providing a plan on a price level of that of a country where earnings are lower and daily life itself on average is cheaper.

What plans does the UK have at the level of 0.3% of the income of somebody who works as a cashier in a supermarket?

Let me help you a bit on that...

https://www.indeed.co.uk/cmp/Wm-Morr...rkets/salaries

Gives an average salary of £11,534 per year for cashiers at Morrison.
Which makes 15.062,- Chf which makes 1255,- a month.

So to give you exact numbers.

Please provide me with the £2.88 plans in the UK.

Reply With Quote
This user groans at EdwinNL for this post:
  #17  
Old 10.10.2018, 15:55
Forum Legend
 
Join Date: Jun 2008
Location: Zurich
Posts: 6,459
Groaned at 226 Times in 171 Posts
Thanked 13,634 Times in 4,651 Posts
k_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Quote:
View Post
Please provide the 12 chf ppm contract list.
9 CHF: https://www.qoqa.ch/de

But you need to be under 30 and today only.
Reply With Quote
This user would like to thank k_and_e for this useful post:
  #18  
Old 11.10.2018, 12:58
Forum Legend
 
Join Date: Oct 2014
Location: Ostschweiz
Posts: 6,404
Groaned at 215 Times in 185 Posts
Thanked 8,030 Times in 4,189 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Quote:
View Post
9 CHF: https://www.qoqa.ch/de

But you need to be under 30 and today only.
Pity they don't accept more than one EF member.
Reply With Quote
This user would like to thank Urs Max for this useful post:
  #19  
Old 13.10.2018, 14:37
eng_ch's Avatar
Forum Veteran
 
Join Date: Nov 2005
Location: Up where the air is clear
Posts: 1,464
Groaned at 4 Times in 4 Posts
Thanked 1,307 Times in 686 Posts
eng_ch has a reputation beyond reputeeng_ch has a reputation beyond reputeeng_ch has a reputation beyond reputeeng_ch has a reputation beyond reputeeng_ch has a reputation beyond repute
Re: Swisscom clients forced onto more expensive plans

Price rises in excess of the inflation rate are also grounds for cancellation (Google for the relevant law); I used that to cancel UPC 3 or 4 years ago
Reply With Quote
  #20  
Old 13.10.2018, 17:22
Forum Veteran
 
Join Date: Jul 2009
Location: Zurich
Posts: 1,437
Groaned at 37 Times in 28 Posts
Thanked 608 Times in 448 Posts
blackbird has earned some respectblackbird has earned some respect
Re: Swisscom clients forced onto more expensive plans

There are a lot of options :

https://www.dschungelkompass.ch/mobi...ergleich.xhtml

Type in your amount of data /sms/minutes and look what is possible.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Forced onto Swisscome 2.0 and then almost no reception, anyone? Simply_D Daily life 1 30.08.2015 23:59
Swisscom plans superfast broadband expansion, speeds up to 1Gbps MajorGrubert TV/internet/telephone 9 26.09.2013 20:15
Swisscom Centro Grande - No of clients markalex TV/internet/telephone 0 15.09.2012 19:34
Forced to resign Orange Mobile contract... Tell me about Swisscom defcon3 TV/internet/telephone 25 24.12.2011 14:24
Is car insurance more expensive? evianers Insurance 3 03.09.2007 08:03


All times are GMT +2. The time now is 05:01.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0