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Old 24.06.2011, 00:32
Ittigen
 
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Cycle on a bus brings refusal / acceptance

Last night I wanted to bring my broken bicycle to my daughter living in south Bern. Her flat mate is a bicycle mechanic, and he can repair it for her. I checked on the websites for the transport providers here, and the same fare as the passenger is required. No problem, I have a strip of tickets.

At 8 pm I boarded the normal bus, only 3 passengers, no disabled chairs, no children's prams etc, in short very empty. Immediately the bus driver heatedly explained that he was not going to take my bicycle. It was placed where the prams & wheel chairs are usually parked. He explained it would damage the seats, make them dirty.

I had to take the bike off, park it and get back on. I explained to the driver that on Internet it states that I must buy a ticket for the bike, and it is permitted with discretion. He refused to converse with me.

Later I went to the RBS website, completed the form for contacting the RBS bus company, and explained my difficulty. Tonight the RBS customer service telephoned me and explained it was discretionary, and that the driver has been informed.

Common sense 1 : 0 Bus driver

Last edited by Ittigen; 28.06.2011 at 10:31.
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Old 24.06.2011, 01:04
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Re: Cycle on a bus brings refusal / acceptance

These are the stories the media love. Take a picture of the broken bike and send it to the paper with your complaint. The bus driver may regret his decision.

A few months ago a guy walking his dog stopped at a restaurant and he ordered food and asked for some water for his dog. When the bill came, he was charged for his meal plus there was a charge for bottled water for his dog. He was angry, he never asked for bottled water, and they refused to deduct it from the bill so he contacted the newspaper. It was pretty negative press for the restaurant and the journalist went around to various restaurants in the area to see what their policy was.

So go for it. You have nothing to lose.
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Old 28.06.2011, 10:30
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Re: Cycle on a bus brings refusal / acceptance

Monday evening I put the bike on the same bus, with a different driver. As I got off at the station he spoke to me and explained he was doing me a favour. I explained the response I had from customer service on Friday, and we agreed that taking bikes on buses is subject to space and at the driver's discretion.
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Old 28.06.2011, 10:55
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Re: Cycle on a bus brings refusal / acceptance

See, even when you do know the rules verbatim, it doesn't always help now does it?
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Old 28.06.2011, 11:02
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Re: Cycle on a bus brings refusal / acceptance

But it is fun, turning their rules against them!
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Old 28.06.2011, 11:02
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Re: Cycle on a bus brings refusal / acceptance

It kinda annoys me.

The BLT - on which I commute - requires you to pay a ticket to take a bike on board, but then goes on to state that it is discretionary and only if there is enough room available.

If it were free, then I could understand the "discretion" side of things. If you have to buy a fare then you should be able to take the bike on whenever the ç&%* you want. If there's no room for an additional passenger, then tough, they can get on the next tram.

- look at me, I haven't even got a bike -

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See, even when you do know the rules verbatim, it doesn't always help now does it?
But it is fun, turning their rules against them!
But you didn't. At the end of the day, the bus driver has the final say. You can quote the rules, and the rules state it is discretionary, i.e. if the driver lets you.
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Old 28.06.2011, 11:04
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Re: Cycle on a bus brings refusal / acceptance

The rules in Fribourg are that bikes are prohibited on buses, apart from Sundays, when everyone and his brother wants to take the family for a 15 minute cycle ride, preceded by a 15 minute bus journey (and back again).
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