Go Back   English Forum Switzerland > Help & tips > Transportation/driving  
Reply
 
Thread Tools Display Modes
  #41  
Old 19.11.2011, 16:30
desperate's Avatar
Senior Member
 
Join Date: Aug 2011
Location: Deutschland
Posts: 270
Groaned at 6 Times in 6 Posts
Thanked 155 Times in 101 Posts
desperate has annoyed a few people around heredesperate has annoyed a few people around here
Re: Got an invoice for an auto repair estimate...wtf?

Quote:
View Post
I could answer that for you, but it's going to cost you. My advice ain't free.
I spent time reading your post. Please Paypal me 10 CHF for this effort. Same goes for others posting on here.

Thanks
Reply With Quote
This user would like to thank desperate for this useful post:
  #42  
Old 19.11.2011, 16:42
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Got an invoice for an auto repair estimate...wtf?

Quote:
View Post
I spent time reading your post. Please Paypal me 10 CHF for this effort. Same goes for others posting on here.

Thanks
You chose to read the posts of your own free will, if somebody had asked you to read them it would be another matter.
Reply With Quote
The following 3 users would like to thank fatmanfilms for this useful post:
  #43  
Old 19.11.2011, 21:48
jmf's Avatar
jmf jmf is offline
Forum Veteran
 
Join Date: Apr 2010
Location: Cham, ZG
Posts: 1,017
Groaned at 9 Times in 9 Posts
Thanked 887 Times in 444 Posts
jmf has a reputation beyond reputejmf has a reputation beyond reputejmf has a reputation beyond reputejmf has a reputation beyond repute
Re: Got an invoice for an auto repair estimate...wtf?

When I bought my current car and needed some things sorted (which I exactly knew about) I just emailed about 9 garages, went personally to some 3 others and got all quotes for free (none of them had a problem delivering the quotes for free, the ones where I went in person did it on the spot in 10 min). However, before that, I had the car inspected (prior to buying) at a garage and paid 120chf for the service.

So, for me it's clear: car in the garage, being worked on (or inspected) = bill. Asking for a quote for an itemized list of services = free.
Reply With Quote
  #44  
Old 19.11.2011, 22:09
Newbie 1st class
 
Join Date: Oct 2011
Location: Geneva
Posts: 17
Groaned at 1 Time in 1 Post
Thanked 4 Times in 2 Posts
mytwocentimes has no particular reputation at present
Re: Got an invoice for an auto repair estimate...wtf?

@jmf - good plan!

Before this incident - I was relatively naive to dealing with garages. So, question to you is ... so, you show up at one of the 3 garages and the mechanic doesn't say, "yeah, let me make a quote," but rather he says, "we'll need to take a look" giving you a fairly reasonable and technical reason.

I heard (on my subsequent visit - cause the story is long and twisted), "leave the car here cause we'll have to put the car up to see what part number exactly needs to be ordered." Had I not already been initiated into this stuff, I would have said, "yes, sir."

So, good for you, but what do you say when the mechanic tells you that you'll need to leave the car for them to give you an estimate?
Reply With Quote
  #45  
Old 19.11.2011, 22:14
Phil_MCR's Avatar
Forum Legend
 
Join Date: Oct 2009
Location: Basel
Posts: 14,748
Groaned at 284 Times in 189 Posts
Thanked 18,639 Times in 7,827 Posts
Phil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond repute
Quote:
View Post
Not sure where meeting of minds comes into it, the garage will display their hourly cost, and the OP used up some time so argubly the OP entered into a contract on the garage's terms when they handed over the keys & asked them to have a look. I am pretty sure I can guess how a Swiss jugde will see it! Ever bothered agruing the size of a fine for a motoring case? The fine may stay the same or go up, the costs will dramatically increase.
Normally, to form a legal contract, there must be a mutual intention to enter into that contract.

Another example might be if I went to a friends house for dinner and at the end he asked if I wanted to try an expensive vintage whisky. If I answer yes and later he invoices me for a glass. OK. I did know it was expensive and I did ask for it, but I expected it would be free and part of his hospitality.
Reply With Quote
This user would like to thank Phil_MCR for this useful post:
  #46  
Old 19.11.2011, 22:47
fatmanfilms's Avatar
Forum Legend
 
Join Date: Apr 2010
Location: Verbier
Posts: 21,376
Groaned at 461 Times in 352 Posts
Thanked 23,091 Times in 11,824 Posts
fatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond reputefatmanfilms has a reputation beyond repute
Re: Got an invoice for an auto repair estimate...wtf?

Quote:
View Post
Normally, to form a legal contract, there must be a mutual intention to enter into that contract.
If you had the conversation in a Pub I could see your point, however the garage is offering a service by being there & being open, by accepting their offer to look at the car you have entered a contract to take a look on their standard business terms, you don't have to do the work there however they can charge for their time.

Don't assume anything in a a foreign country.

BTW do you have a car?
Reply With Quote
This user groans at fatmanfilms for this post:
  #47  
Old 20.11.2011, 00:40
jmf's Avatar
jmf jmf is offline
Forum Veteran
 
Join Date: Apr 2010
Location: Cham, ZG
Posts: 1,017
Groaned at 9 Times in 9 Posts
Thanked 887 Times in 444 Posts
jmf has a reputation beyond reputejmf has a reputation beyond reputejmf has a reputation beyond reputejmf has a reputation beyond repute
Re: Got an invoice for an auto repair estimate...wtf?

Quote:
View Post
@jmf - good plan!

Before this incident - I was relatively naive to dealing with garages. So, question to you is ... so, you show up at one of the 3 garages and the mechanic doesn't say, "yeah, let me make a quote," but rather he says, "we'll need to take a look" giving you a fairly reasonable and technical reason.

I heard (on my subsequent visit - cause the story is long and twisted), "leave the car here cause we'll have to put the car up to see what part number exactly needs to be ordered." Had I not already been initiated into this stuff, I would have said, "yes, sir."

So, good for you, but what do you say when the mechanic tells you that you'll need to leave the car for them to give you an estimate?
Simples: "how much would this cost?"

Option number two, if you don't want to leave the car: ask for a range (best/worst case scenarios). Surely any competent mechanic can tell you this without looking at the car.
Reply With Quote
  #48  
Old 20.11.2011, 02:13
marksmadsen's Avatar
Member
 
Join Date: Jun 2010
Location: Geneva
Posts: 180
Groaned at 1 Time in 1 Post
Thanked 209 Times in 93 Posts
marksmadsen has a reputation beyond reputemarksmadsen has a reputation beyond reputemarksmadsen has a reputation beyond reputemarksmadsen has a reputation beyond repute
Re: Got an invoice for an auto repair estimate...wtf?

Quote:
View Post
WHAT!! The removed Switzerland from Europe?
When did this happen and why didnt anybody tell me?
Sorry, it's purely need-to-know
Reply With Quote
  #49  
Old 20.11.2011, 11:31
martin34's Avatar
Forum Veteran
 
Join Date: Apr 2008
Location: Niederglatt
Posts: 715
Groaned at 39 Times in 30 Posts
Thanked 304 Times in 185 Posts
martin34 has earned the respect of manymartin34 has earned the respect of manymartin34 has earned the respect of many
Re: Got an invoice for an auto repair estimate...wtf?

Ok this is from a study about garage estimates done in 2002 by A Bon Entendeur a TV Programme that is the reference for Consumer Rights in the french speaking part of Switzerland:

http://www.tsr.ch/emissions/abe/quot...es-a-bloc.html

Quote:
En principe, un devis est gratuit, sauf si le garagiste précise au préalable qu’il est payant et combien il coûte, et c’est seulement à cette condition-là que vous êtes tenu de le payer. Or, sur 14 garages, nous avons eu huit devis gratuits, deux devis payants et annoncés à l’avance comme payants, et dans quatre cas, le garagiste nous a présenté un devis payant sans nous avertir.
Translation:
In principle a cost estimate is free of charge unless the customer was told in advance that it would be charged and how much it would cost. It is only at this condition that you would need to pay for it. Out of 14 garages tested we got 8 cost estimates free of charge, 2 cases of cost estimates where we were informed in advance of the cost and 4 cases of cost estimates that were charged without forewarning.

So irrelevant that the car was looked at (or not), irrelevant that you know exactly what work needs to be done (or not) the only cost estimates that can be charged are the ones where you were informed in advance of the price.

Last edited by martin34; 20.11.2011 at 11:32. Reason: Added link
Reply With Quote
The following 2 users would like to thank martin34 for this useful post:
  #50  
Old 20.11.2011, 11:49
vwild1
 
Posts: n/a
Re: Got an invoice for an auto repair estimate...wtf?

Quote:
View Post
Ok this is from a study about garage estimates done in 2002 by A Bon Entendeur a TV Programme that is the reference for Consumer Rights in the french speaking part of Switzerland:

http://www.tsr.ch/emissions/abe/quot...es-a-bloc.html
It's a pity that article doesn't supply source links to the consumer protection rights/laws i.e.: article numbers of laws which support their claim.

The OP would definitely have 2 feet to stand on in his argument with the garage over wether or not they have the right to charge him for a quote.

And lets not forget that was aired back in 2002, no telling what's been changed since then. Hopefully stronger consumer protection rights.
Reply With Quote
  #51  
Old 20.11.2011, 13:15
martin34's Avatar
Forum Veteran
 
Join Date: Apr 2008
Location: Niederglatt
Posts: 715
Groaned at 39 Times in 30 Posts
Thanked 304 Times in 185 Posts
martin34 has earned the respect of manymartin34 has earned the respect of manymartin34 has earned the respect of many
Re: Got an invoice for an auto repair estimate...wtf?

Quote:
View Post
It's a pity that article doesn't supply source links to the consumer protection rights/laws i.e.: article numbers of laws which support their claim.

The OP would definitely have 2 feet to stand on in his argument with the garage over wether or not they have the right to charge him for a quote.

And lets not forget that was aired back in 2002, no telling what's been changed since then. Hopefully stronger consumer protection rights.
I would be very very surprised if this has changed.

I doubt there is any specific law about this. It is surely based on tradition and on the Art. 184 CO (which states that for a sales contract to be valid the buyer has to agree to pay the price set by the seller).
Reply With Quote
This user groans at martin34 for this post:
  #52  
Old 20.11.2011, 13:24
Phil_MCR's Avatar
Forum Legend
 
Join Date: Oct 2009
Location: Basel
Posts: 14,748
Groaned at 284 Times in 189 Posts
Thanked 18,639 Times in 7,827 Posts
Phil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond repute
Quote:
View Post
I would be very very surprised if this has changed.

I doubt there is any specific law about this. It is surely based on tradition and on the Art. 184 CO (which states that for a sales contract to be valid the buyer has to agree to pay the price set by the seller).
Thanks. This is also in line with my point above : there was no valid contract on which the invoice could be based.
Reply With Quote
  #53  
Old 20.11.2011, 13:31
Newbie 1st class
 
Join Date: Aug 2011
Location: zurich
Posts: 10
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
young8888 has no particular reputation at present
Re: Got an invoice for an auto repair estimate...wtf?

By the way everything here for cars is very expensive, I brought my car with me, well not quite it came in a container and I came in a plane!! but i needed to change the lights to the correct dipping side so garage quote (over the phone - no charge for the estimate - was 300 per light plus fitting! so thats over 800 i guess at least. So as its a Korean car, I got a quote through family in Korea and the lights there cost 125k Won, thats about 100CHF, I bought them, shipped them, fitting by me, thats 3 bolts and one connector to undo, 10 minutes per light. total cost about 250CHF. Sometimes thinking outside the square saves money here.
Reply With Quote
  #54  
Old 20.11.2011, 13:48
vwild1
 
Posts: n/a
Re: Got an invoice for an auto repair estimate...wtf?

Here's an article from K-tipp (consumer watch magazine) which discusses the large difference in prices between various garages and they also touch on the subject of estimates.

Hinzu kommt, dass ein Kostenvoranschlag nicht überall gratis ist. Viele Garagisten erstatten dessen Kosten dem Kunden nur zurück, wenn sie auch den Auftrag erhalten.


roughly translated:

In addition, estimates are not always free. Many garage owners will refund the customer's expense (estimate) only if the garage receives the contract to preform the work.


Unfortunately the article fails to say if the garage has the right to charge for the estimate without first informing the customer that such estimates come with a price.

source: http://www.ktipp.ch/themen/beitrag/1...s-Unterschiede
Reply With Quote
  #55  
Old 24.01.2012, 07:06
Newbie
 
Join Date: Jan 2012
Location: zurich
Posts: 1
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
johnnyfreud786 has no particular reputation at present
Re: Got an invoice for an auto repair estimate...wtf?

I think auto mechanic company did a great job on your car, they charge even less than market price because some auto mechanic charge 100$ per hour and they even don’t tell you what they have fixed in your car, I think you got lucky.
Reply With Quote
  #56  
Old 24.01.2012, 08:46
Forum Legend
 
Join Date: May 2010
Location: north
Posts: 6,132
Groaned at 218 Times in 138 Posts
Thanked 5,100 Times in 2,636 Posts
rob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond reputerob1 has a reputation beyond repute
Re: Got an invoice for an auto repair estimate...wtf?

Quote:
View Post
I think auto mechanic company did a great job on your car, they charge even less than market price because some auto mechanic charge 100$ per hour and they even don’t tell you what they have fixed in your car, I think you got lucky.

no one charges in $ in switzerland
Reply With Quote
Reply

Tags
auto, estimate, repair costs




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
What's an average price for bicycle tire (tube) repair? kabobcat13 Sports / Fitness / Beauty / Wellness 17 19.06.2010 19:50
I got an Ausreisemeldung :( !!!! Mlssvlnce Permits/visas/government 39 08.06.2010 14:11
What are my legal right with regards to paying an incorrect invoice? Pinky_75 Other/general 0 20.11.2009 11:21
Sending an MP3 player out of CH for repair bozothedeathmachine Other/general 0 27.10.2007 17:17


All times are GMT +2. The time now is 03:46.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0