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Old 25.09.2012, 21:57
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ZVV - Am i being overcharged?

Hi,

Can someone help me? I think i may be being overcharged?

I live in Zone 10, and have a monthly Zone 10 pass.

I go to the airport a lot which is in Zone 21.

Whenever i go to the ticket lady and tell her i want a ticket for the airport, i show her my monthly Zone 10 pass and she charges me 6.40 fr for a ticket that says zone 10 & zone 21.

Its quite pricey just to get to the airport, and i cant help but think that i should just be paying for Zone 21 and not zones 10 & 21......ive already got a Zone 10 pass.

Thanks in advance.
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Old 25.09.2012, 22:07
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Re: ZVV - Am i being overcharged?

Get a zone extension ticket (Anschlussbillett in German) from a ZVV ticket machine, it should be cheaper. And if you really travel to the airport that often, you might consider to get a public transport pass covering the airport zone too.
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Old 25.09.2012, 22:07
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Re: ZVV - Am i being overcharged?

According to this table, CHF 6.40 is for three zones so I don't know what the ticket lady is selling you.

Perhaps next time ask for an "Anschlussbillet" to the airport. Should cost CHF 4.10 one way or CHF 8.20 return.
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Old 25.09.2012, 22:55
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Re: ZVV - Am i being overcharged?

Quote:
According to this table, CHF 6.40 is for three zones so I don't know what the ticket lady is selling you.

Perhaps next time ask for an "Anschlussbillet" to the airport. Should cost CHF 4.10 one way or CHF 8.20 return.
If you travel a lot, look into a halbtax card as well. Also, would it be possible for you to get an annual pass? This is certainly cheaper than going month-to-month...
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Old 25.09.2012, 23:05
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Re: ZVV - Am i being overcharged?

Quote:
According to this table, CHF 6.40 is for three zones so I don't know what the ticket lady is selling you.

Perhaps next time ask for an "Anschlussbillet" to the airport. Should cost CHF 4.10 one way or CHF 8.20 return.
The central parts of Zurich and Winterthur count as 2 zones each even though they are only one on the map (zones 10 and 20).

Sounds a bit like the monthly pass is being ignored due to misunderstanding or something else and the 3 zones are 10 (=2 zones) and zone 21.
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Old 25.09.2012, 23:35
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Re: ZVV - Am i being overcharged?

Last time when I tried to buy ticket over the counter, the same ticket costed me more than online. A lady there told me it does cost more to buy ticket from the counter. Not sure online, ticket counter or machine make any difference.
But certainly does for online vs ticket counter
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Old 26.09.2012, 01:20
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I had the same problem with the SBB iPhone app. It has a menu item for extension tickets. However they only ask you your beginning and end points. My case is similar, zone 10 pass and needed just a 1-2 zone addition ticket but it offered 3 zones, for 6.40. Maybe the ticket counter is using the same messed up program?

Dan
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Old 26.09.2012, 07:47
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By the way, I sent the SBB an email about this, shortly after posting here, and I already got a response. They know this problem. I would bet that the same problem happens at a "ticket window" purchase but the people aren't trained about this "trick" (see below).

Dan

For technical reasons, it is not possible to purchase a ZVV extention ticket only with certain zones through the SBB Mobile application. It is imperative to enter a start and end destination station. Although the stretch of journey is shown on the mobile phone shortly before finalising the purchase, this is not indicated on the ticket. Only the amount of additional zones are correctly shown.

We therefore recommend that you enter a stop within the zone, which is the closest to the area of validity of your already purchased ticket, as your starting point.

For example:
You already possess a ticket for the zone 10 and would like to travel to Winterthur. Enter a place in the neighbouring zone 21 as your starting point ( e.g. Wallisellen) and "Winterthur" as your end destination.

Hint:
We recommend you to save the purchased ZVV extention ticket among the favorites, so it can directly be selected for a next acquisition. You can also use this ticket for a different route with the same number of zones.

Kind regards
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Old 26.09.2012, 11:40
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Re: ZVV - Am i being overcharged?

Quote:
View Post
Last time when I tried to buy ticket over the counter, the same ticket costed me more than online. A lady there told me it does cost more to buy ticket from the counter. Not sure online, ticket counter or machine make any difference.
But certainly does for online vs ticket counter
Really? I've found the staff very helpful and always try to get me the cheapest. Mind you, my previous experience was with the UK train ticket staff and I think they try their best to get you the most expensive ticket......
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Old 26.09.2012, 11:43
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Re: ZVV - Am i being overcharged?

just go to a machine and buy an Anschlussbillet for 1-2 Zonen. Unless the lady is extremely attractive, this is simply what you need.
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