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  #21  
Old 03.12.2012, 12:00
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

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Presuming that the garage at least re-filled the tank, you'd need to deduct fuels costs from that. Of course if they didn't...
I wouldn't be surprised if they did refill to an extent if they had driven it for so long. When I ever left my car for work, I'd make a mental note of how much fuel was in the car but never my mileage. They probably figure that people don't make a note of mileage but are vaguely aware (as you have to be) of how much petrol is in the car.
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  #22  
Old 03.12.2012, 12:01
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

Have you never seen Ferris Bueller's Day Off?
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  #23  
Old 03.12.2012, 14:30
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

An update: I have been back to the garage as I didn't get a call back from them, and I also wanted a copy of their service order with the original mileage handwritten. They say that although they had said they could have driven 300Km on the phone they meant 30Km and dispute the original mileage figure they entered on the papers and my bill. They say it was likely an error due to them reading the mileage from the car key memory and not from the dashboard, as it was the second key I gave them and was likely not up to date. That second key would now be up to date with the end mileage after their test drive so I can't check. And the difference is actually way more then the 300 they said they could have driven (800) so it is rather unlikely - I remember the handwritten note had a correction so suspected it was actually about 300.
They say they only drove locally and dispute any further.

Also in the service book the mileage entered was approx 25k too low - now fixed.
I can't prove it one way or another, but it was all in all a pretty ameteurish carry on IMHO.
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  #24  
Old 03.12.2012, 14:32
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

Thanks for the update!

Let this be a warning to all
JC
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  #25  
Old 03.12.2012, 14:48
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

There's another dealer in Horgen who I took my car to, to change the wheels between Summer / Winter. They always damaged the rear shelf when they did it, god knows how and recommended extra work to do. 4 years ago they told me the rear brakes needed replacing.

I decided enough was enough and started going to another garage. Since then no rear shelf problems and no mention of any need for new brakes.

But they're not alone, many business try to pull fast ones on unsuspecting customers. It's a funny old world sometimes
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  #26  
Old 03.12.2012, 14:58
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

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There's another dealer in Horgen who I took my car to, to change the wheels between Summer / Winter. They always damaged the rear shelf when they did it, god knows how and recommended extra work to do. 4 years ago they told me the rear brakes needed replacing.

I decided enough was enough and started going to another garage. Since then no rear shelf problems and no mention of any need for new brakes.

But they're not alone, many business try to pull fast ones on unsuspecting customers. It's a funny old world sometimes

I dont understand this mentality. Im not having a go at you, Zurichowl, but i think if someone tries to get one over on someone else, particularly from a position of trust, they should be punished, and punished severely. Im amazed at how nonchalant you are about this. I dont think i could be.
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  #27  
Old 03.12.2012, 15:05
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

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I dont understand this mentality. Im not having a go at you, Zurichowl, but i think if someone tries to get one over on someone else, particularly from a position of trust, they should be punished, and punished severely.
Baseball bats?
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Old 03.12.2012, 15:12
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

How do you know the drove 700 KM through the dashboard or what they signed?

I would say if you wanted to take this further it would be up to the garage to prove they didn't drive that much rather than the burden of proof being with you as you've a signed document from them with the original KM amount.

If you read it from the dashboard before giving it up I'd probably not give it up. If you only read it from the form I'd probably let it go and just find another garage next time
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  #29  
Old 03.12.2012, 16:11
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

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I dont understand this mentality. Im not having a go at you, Zurichowl, but i think if someone tries to get one over on someone else, particularly from a position of trust, they should be punished, and punished severely. Im amazed at how nonchalant you are about this. I dont think i could be.
Yes I understand and totally agree with what you say. But I don't think you can go through life without experiencing it and at the end of the day there are far worse things to go through in life than this.

I don't in anyway condone what these people do and hate it when it happens to me, but it's almost like a hidden extra they provide. You have to learn to play the game. I am now very blunt with them to try and stop it repeating itself. That generates humor.
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  #30  
Old 03.12.2012, 16:52
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

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Baseball bats?
This would be... ah... erm... how to say this nicely without sounding like an arse... ah yes, a first world problem?

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Also in the service book the mileage entered was approx 25k too low - now fixed.
I can't prove it one way or another, but it was all in all a pretty ameteurish carry on IMHO.
I would suggest that you still write to HQ (assuming it is a registered dealership) with all the facts. At best they have been bungling fools, at worst they are fradulent. Be careful with any accusations, but simply make the point that in your view that either way, they have behaved inappropriately and you will be taking your business elsewhere.
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  #31  
Old 03.12.2012, 17:12
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

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I'm looking to get my brakes/discs repaired. Can anyone tell me of a dealer that I should avoid?
You could buy the parts on eBay for 65 euro & do it in 1 hour yourself......or get a mechanic!
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  #32  
Old 03.12.2012, 19:45
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

I don't think I'll be going back to them - why pay a premium for sloppy service. Anyway the car will soon be out of the BMW 'free' service period so if anyone has any recommendations for a good reasonably priced garage in the Horgen area then I'm all ears.
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  #33  
Old 03.12.2012, 20:11
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

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Normally a garage will do a round the block test drive, rather like the one done at an MFK test. 1 km would tell them all they need to know unless there is a problem that only kicks in after driving at least 300km
It is true to some extent than pads and tyres and disks arent optimal out of the garage, but if were true you could simulate 300km of average breaking in far fewer km. Plus it would have taken 3-4 hours of motorway driving time to complete. Did they also bill you 6 hours "bedding in labour".
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  #34  
Old 03.12.2012, 21:27
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

THey charged the standard quotas for the work from BMW as far as I know.
When I picked up the car I was suprised to see the car had passed 70k mark as I thought it was just approaching . So I looked at their paperwork and it said 69400. I then phoned and said WTF and was told 300 is normal, 800 too much and they will let me know Monday. Now they say they meant 30 is normal and the initial reading they took was wrong as it wasn't from the odometer but the (spare) key. I cant prove oherwise and I'm sure any attempt to get compensation will just meet a flat denial and them offer to send me corrected paperwork with a different starting mileage. It may all just be a series of coincidences/errors rather than any real wrongdoing.

Notes for self / Moral of the story:
  • Try another garage.
  • Take photo of odometer/mileage when dropping car off.
  • Buy Oil in Jumbo and say "use that" - it meetes BMW specs, rather than paying SFr120 for less than 5L.
  • Say if it's not in the BMW service Spec - dont do it. (they also charged me for some fuel additive they didnt ask me abvout which they 'recommend' which I refused on the bill)
  • Say "remember BMW service covers 10 years - so please don't charge me"...
  • Give the key used to drive there and not the spare.
  • Phone around before accepting price for additional work.
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  #35  
Old 03.12.2012, 21:43
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Re: Several Hundred Km driven in my Car whilst for Service/Discs/pads

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THey charged the standard quotas for the work from BMW as far as I know.
When I picked up the car I was suprised to see the car had passed 70k mark as I thought it was just approaching . So I looked at their paperwork and it said 69400. I then phoned and said WTF and was told 300 is normal, 800 too much and they will let me know Monday. Now they say they meant 30 is normal and the initial reading they took was wrong as it wasn't from the odometer but the (spare) key. I cant prove oherwise and I'm sure any attempt to get compensation will just meet a flat denial and them offer to send me corrected paperwork with a different starting mileage. It may all just be a series of coincidences/errors rather than any real wrongdoing.

Notes for self / Moral of the story:
  • Try another garage.
  • Take photo of odometer/mileage when dropping car off.
  • Buy Oil in Jumbo and say "use that" - it meetes BMW specs, rather than paying SFr120 for less than 5L.
  • Say if it's not in the BMW service Spec - dont do it. (they also charged me for some fuel additive they didnt ask me abvout which they 'recommend' which I refused on the bill)
  • Say "remember BMW service covers 10 years - so please don't charge me"...
  • Give the key used to drive there and not the spare.
  • Phone around before accepting price for additional work.
I generally buy oil in French supermarkets, it's 1/3-1/2 of the price of identical oil at Jumbo!
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