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  #21  
Old 18.05.2014, 13:37
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Re: Edelweiss air, longhaul - what do you think?

We had a pretty unfortunate experience with them, but it was all customer service related and not the flight. The flight itself was fine - left on time, individual entertainment system, decent food (it's pretty much a Swiss flight, they did serve fleischkase which was disgusting but we made do), nice people working.

The customer service issues we had were pre- and post-flight. Pre-flight I was trying to arrange a bassinet for my baby. Called Edelweiss and the guy yelled at me, told me to call Swiss and said they had nothing to do with what I was requesting. Called Swiss, they told me to call edelweiss. Called E back, same guy hung up on me. Called Swiss back, made them help me and they said I could request a bassinet when I arrived at the airport. Arrived to be told all bassinets were in use and I was out of luck. Boarded the plane to see that not one single bassinet was being used anywhere in any of the bulk head seats. At no time prior in the booking process was I prompted to select and/or pay for my seating choice. Ok, we have to make do.

A lady 2 rows ahead of us was very obviously on drugs or drunk when she boarded, and she harassed us the whole time, especially when our little guy would cry. Like she would stand up and scream at us, was not nice. The man in front of me would ram his seat backwards whenever the baby cried, meaning I couldn't hold him or even put my tray able down - and no one said anything. Bonus - the woman was so drunk she passed out in the aisle (yet they kept serving her) and eventually had to be removed from the plane in a wheelchair.

Oh then the immigration system had a breakdown for 2 hours while we were in line, totally not the fault of the airline but icing on the cake.

For the return flight I was alone. I tried emailing Edelweiss while I was away to see what could be done and it took them 4 weeks to email me back. No one was answering the phone. At the airport I was lucky enough to get a check in agent who was sympathetic to what happened on the way over and he arranged my seat assignment so that the seat next to me was blocked and would be kept free.

When I got back to CH and really pushed them to deal with my emails they put it all back on me saying I should have booked and reserved my seat ahead of time and that they have a reservation system that does just that. They never said anything about the drunk woman, the man in front of me etc. So it wasn't an overly fantastic flight, we would try to avoid them in the future but as my parents have a place just outside of Tampa it will likely be inevitable we fly with them again as it's direct and cheap.
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  #22  
Old 18.05.2014, 13:51
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Re: Edelweiss air, longhaul - what do you think?

Wow, what route? Were the attendants on board not willing to help? I have been on Edelweiss flights where i) they moved (shall we say strongly encouraged) passengers without babies away from the bulkhead to allow a mother and baby the seat and another flight where ii) they told off a passenger very publicly who complained about a crying baby so vigorously to the mother she was in tears. As for the drunk passenger, again a word in the ear of attendant would probably have slowed things down I suspect (have had to do this too on a flight where my neighbour was 3+ sheets to the wind). Better luck next time. D
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Old 20.05.2014, 15:59
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Edelweiss air, longhaul - what do you think?

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Wow, what route? Were the attendants on board not willing to help? I have been on Edelweiss flights where i) they moved (shall we say strongly encouraged) passengers without babies away from the bulkhead to allow a mother and baby the seat and another flight where ii) they told off a passenger very publicly who complained about a crying baby so vigorously to the mother she was in tears. As for the drunk passenger, again a word in the ear of attendant would probably have slowed things down I suspect (have had to do this too on a flight where my neighbour was 3+ sheets to the wind). Better luck next time. D

It was the Zurich to Tampa route.

On the way there the cabin attendant assigned with our area was a young guy, I'd say younger than 30, so he probably couldn't relate to traveling with a young baby. And we did ask him to ask the man in front of me to move his seat up, especially for the meal, and he didn't want to ask so just kind of scurried away. And we told him about the drunk woman and he didn't say anything then either. He actually kept on serving her, and by the end of the flight when it was time to pay he told her she had 9 bottles and she drunkenly argued she only had 5....and only paid for 5. The woman really was a piece of work, she was mooing like a cow at the end of the flight and sounded like she was suffering from sleep apnea (where someone awakes with a startling snoring noise). It really was terrible, I've never seen anything like it.
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  #24  
Old 20.05.2014, 16:17
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Re: Edelweiss air, longhaul - what do you think?

I have heard great feedback using them for long-haul but I myself always fly Swiss which to be honest is not very family friendly so I prefer Lufthansa overall.
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Old 19.09.2014, 09:25
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Re: Edelweiss air, longhaul - what do you think?

I was wondering if anyone has flown with Edelweiss and used their early check-in service? It says on their website you can check in up to 23 hours before flying, and I assume also give up your bags at that point. That would be helpful for our upcoming trip as we will take bus/train to get to the airport and even if I try as hard as possible to travel light (at least on the way to the states ) with 3 kiddos we will have to bring a couple of car seats with us and it would be much easier to get rid of the baggage the night/afternoon before.

Has anyone done this with them? Specifically, has anyone done their web check in and then gone the night before the flight to drop off bags? I called what I thought was Edelweiss web check in help but I think it may have been general web check in for Zurich, and the woman confused me a bit. In the end she did say it is possible for Swiss/Edelweiss, but I wanted to get reaffirmation... I can also call Edelweiss directly but I thought I would look towards EF to see if anyone has done this before.

Thanks!

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  #26  
Old 19.09.2014, 09:37
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Re: Edelweiss air, longhaul - what do you think?

Yes its possible. Which route are you taking?
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  #27  
Old 19.09.2014, 10:03
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Re: Edelweiss air, longhaul - what do you think?

I've had only positive experiences with Edelweiss (in Europe and to the US). Modern, clean airplanes. Nothing to complain about -- I'm quite happy when I see a codeshare with them.
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  #28  
Old 19.09.2014, 11:01
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Re: Edelweiss air, longhaul - what do you think?

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Yes its possible. Which route are you taking?

ZRH - Tampa
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  #29  
Old 19.09.2014, 11:35
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Re: Edelweiss air, longhaul - what do you think?

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Yes its possible. Which route are you taking?
Save yourself time and do it at your local train station, http://www.sbb.ch/en/station-service...ilstation.html
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Old 19.09.2014, 11:39
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Re: Edelweiss air, longhaul - what do you think?

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I was wondering if anyone has flown with Edelweiss and used their early check-in service? It says on their website you can check in up to 23 hours before flying, and I assume also give up your bags at that point. That would be helpful for our upcoming trip as we will take bus/train to get to the airport and even if I try as hard as possible to travel light (at least on the way to the states ) with 3 kiddos we will have to bring a couple of car seats with us and it would be much easier to get rid of the baggage the night/afternoon before.

Has anyone done this with them? Specifically, has anyone done their web check in and then gone the night before the flight to drop off bags? I called what I thought was Edelweiss web check in help but I think it may have been general web check in for Zurich, and the woman confused me a bit. In the end she did say it is possible for Swiss/Edelweiss, but I wanted to get reaffirmation... I can also call Edelweiss directly but I thought I would look towards EF to see if anyone has done this before.

Thanks!
I do this whenever I'm flying from Zurich & the airline has this facility - not all do. I usually check in online once that's available (to try to get the seats I like), and then drive to the airport the evening before the flight to drop off my bags. The only disadvantage I've had so far is that the bags are usually some on the last coming out at the baggage reclaim oat the destination... it's worth it though, to avoid hauling cases on & off the bus!
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Old 19.09.2014, 11:41
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Re: Edelweiss air, longhaul - what do you think?

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Save yourself time and do it at your local train station, http://www.sbb.ch/en/station-service...ilstation.html
wonderful! I heard about this or read about it but wasn't sure how it worked, so many thanks for the link - I think this is the easiest way

Now, just to find out how to get our over-weight luggage back on the way home Although I think worst case I can leave a couple of bags in a locker and come back the next day with my car. A taxi from the airport to my house is probably close to 200 CHF... Or, maybe we can manage schlepping things home!

ETA:

I think it costs 22 CHF per bag and person? With 5 in our traveling party I think I will do the drive to the airport and drop - off method. I figured there was a catch somewhere!

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I do this whenever I'm flying from Zurich & the airline has this facility - not all do. I usually check in online once that's available (to try to get the seats I like), and then drive to the airport the evening before the flight to drop off my bags. The only disadvantage I've had so far is that the bags are usually some on the last coming out at the baggage reclaim oat the destination... it's worth it though, to avoid hauling cases on & off the bus!
Thanks - this is exactly what I want to do and I think it will work with Edelweiss...Now off to worry about something else!
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  #32  
Old 04.04.2016, 18:41
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Re: Edelweiss air, longhaul - what do you think?

Just booked some flights to Hurghada with Edelweiss from Zurich. In my rush I didn't notice that you have to pay for allocated seating, otherwise its assigned on boarding. Now its CHF 20 each way per person, so for the 5 of us it comes to CHF 200.

On top of the CHF 60 credit card fee, I'm thinking stuff that as long as I have a seat I don't care where I sit. However my missus correctly pointed out that our 3 and 5 year old cannot be randomly placed in the cabin, but need to sit with us .

Does anyone know if this is a given with Edelweiss? i.e. children under a certain age are always seated with their parents?
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  #33  
Old 04.04.2016, 22:50
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Re: Edelweiss air, longhaul - what do you think?

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Just booked some flights to Hurghada with Edelweiss from Zurich. In my rush I didn't notice that you have to pay for allocated seating, otherwise its assigned on boarding. Now its CHF 20 each way per person, so for the 5 of us it comes to CHF 200.

On top of the CHF 60 credit card fee, I'm thinking stuff that as long as I have a seat I don't care where I sit. However my missus correctly pointed out that our 3 and 5 year old cannot be randomly placed in the cabin, but need to sit with us .

Does anyone know if this is a given with Edelweiss? i.e. children under a certain age are always seated with their parents?
If you don't reserve seats in advance there's no guarantee the kids will be next to you. If you're lucky the check in staff might put you together, or friendly passengers will swap seats. Otherwise you tell the kids to start crying loudly before you're taxiing and people will definitely swap then!
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  #34  
Old 04.04.2016, 23:31
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Re: Edelweiss air, longhaul - what do you think?

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Just booked some flights to Hurghada with Edelweiss from Zurich. In my rush I didn't notice that you have to pay for allocated seating, otherwise its assigned on boarding...Does anyone know if this is a given with Edelweiss? i.e. children under a certain age are always seated with their parents?
It's not at boarding, it's at check-in. We just flew Edelweiss in December. You can select your seats for free when you check in online. I recommend logging in at 22 hrs and 59 mins before departure to get the best options. You will all have been assigned seats, and they may or may not be together. However if you check in online as soon as you can, the possibility of getting everyone together are higher.

From the FAQs:
"Can I still select my seat during Web check-in, as before?

You can, of course, still choose any of the seats that are still available free of charge as soon as check-in opens for your flight, which is generally 23 hours before departure. Please note that the choice may be limited under certain conditions. "
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Old 04.04.2016, 23:46
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Re: Edelweiss air, longhaul - what do you think?

Edelweiss route: Zurich - Vancouver/Vancouver - Zurich is pretty decent: direct flight, good price, and in-fligth conditions (for short people even better). It's a charter, like someone already mentioned, so they only fly certain months.
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  #36  
Old 05.04.2016, 00:05
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Re: Edelweiss air, longhaul - what do you think?

been flying Edelweiss 3-4 times a year to Egypt depends on the time of year but fights never that full unless its swiss chav holiday time.

Once i flew to sharm with only 5 other passengers after paying extra for exit seats

if you book early and have a lot of luggage business makes more sense
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  #37  
Old 05.04.2016, 00:14
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Re: Edelweiss air, longhaul - what do you think?

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been flying Edelweiss 3-4 times a year to Egypt depends on the time of year but fights never that full unless its swiss chav holiday time
Early July, peak chav time
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  #38  
Old 05.04.2016, 00:20
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Re: Edelweiss air, longhaul - what do you think?

Ive had some great luck with the revolutions and counter revolutions for empty fights. Also depends is they combine sharm and hurgharda as one fight.

Still its only 4.5hours flight so even if full its not exactly a killer
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  #39  
Old 24.04.2016, 00:27
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Re: Edelweiss air, longhaul - what do you think?

Hi!
I flew with edelweiss multiple times and was really happy with their service every time! No complaints from me :-)
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