Go Back   English Forum Switzerland > Help & tips > Transportation/driving  
Reply
 
Thread Tools Display Modes
  #41  
Old 16.07.2018, 11:06
Forum Veteran
 
Join Date: Jan 2017
Location: Zürich
Posts: 909
Groaned at 83 Times in 66 Posts
Thanked 1,192 Times in 581 Posts
YuropFlyer has a reputation beyond reputeYuropFlyer has a reputation beyond reputeYuropFlyer has a reputation beyond reputeYuropFlyer has a reputation beyond repute
Re: Edelweiss air, longhaul - what do you think?

You've to look at things more differentiate with Edelweiss.

They're, to all my knowledge, still having proper "charter" flights - on which they can do whatever they want, no EU regs, nothing (not that Swiss actually cares for most of the EU regs either, they never accepted the updated European law into it regarding delayed flights and compensation)

So, for charter flights, still pretty much everything goes.

While for regular flights (usually those you can also book as LX codeshares), they're usually not able to swap them around so freely, also due to connections from other LX flights as compared to their charter operations which are usually point-to-point, for Swiss holiday makers having booked via a bricks and mortar TA.. yes, those still exist, and yes, they'll often book you onto Charter flights with Edelweiss.

BUT.. if they decide to cancel/change a flight up to 2 weeks before departure, your rights as stated by EU261 are quite slim. Full refund, if they don't want to put you onto a better connection (on which they can always find an excuse why putting you in Emirates or whatever isn't an option..)

Just that a full refund 16 days ahead of a flight in holiday season means you've to rebook at thrice the original price.. they know they've all the power with them, they know the rules, and they'll be happily screwing customers over - like any airline - if they have to. Not intentionally, sure. But if they need that aircraft, that crew, somewhere else.. too bad!

As a customer, once you've booked the flight (and a 24hrs grace period is over as with some airlines) you're not in a good position legal-wise, when it comes about cancellations in advance by the airline. Only once you're into the 14-day window, things improve.
Reply With Quote
The following 2 users would like to thank YuropFlyer for this useful post:
  #42  
Old 16.07.2018, 11:11
Forum Legend
 
Join Date: Oct 2014
Location: Nyon
Posts: 6,052
Groaned at 348 Times in 251 Posts
Thanked 8,305 Times in 3,891 Posts
bowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond repute
Re: Edelweiss air, longhaul - what do you think?

Quote:
On line reviews seem to have quite few tales of this recently and customer services defense saying they don't have to abide by EU regs with regards to compensation/rebooking facilitation.
They do have to abide by EU Regulation 261/2004 as it is written. They will not have to apply ECJ decisions for flights from Switzerland until such time they are incorporated into the bilateral accords and/or Swiss law.

As an example 261/2004 is silent on delays but provides for compensation for cancellations (under certain circumstances). The ECJ has ruled that 'in some cases' a delay is as bad as a cancellation and therefor compensation should apply. The Regulation has not been amended to incorporate the decisions.

For flights from the EU Edelweiss do have to apply the decisions, for flights from Switzerland they are not required to.
Reply With Quote
The following 2 users would like to thank bowlie for this useful post:
  #43  
Old 19.07.2018, 14:58
Newbie
 
Join Date: Jul 2018
Location: Zurich
Posts: 2
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Buckingham has no particular reputation at present
Re: Edelweiss air, longhaul - what do you think?

Edelweiss may well wrongly decide not to honour Flight Compensation Regulation 261/2004, stating that Switzerland is not covered and not an EU Member State. Technically they are only correct in the latter.

Decision No. 1/2015 (20.08.2015) between the Joint EU/Switzerland Air Transport Committees indicates a long list of Regulations and Decisions Swiss based airlines must follow. Section 7 Consumer Protection references Regulation 261/2004.

So in fact, they are required to follow the EU Regulations despite flying from Switzerland.
Reply With Quote
  #44  
Old 19.07.2018, 16:21
Forum Legend
 
Join Date: Oct 2014
Location: Nyon
Posts: 6,052
Groaned at 348 Times in 251 Posts
Thanked 8,305 Times in 3,891 Posts
bowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond reputebowlie has a reputation beyond repute
Re: Edelweiss air, longhaul - what do you think?

Quote:
View Post
So in fact, they are required to follow the EU Regulations despite flying from Switzerland.
Exactly, as the Regulation was written. They are not (yet) required to follow the interpretations of the ECJ (which have not been incorporated into the Regulation text)

So, no compensation for delays, as it is not mentioned in the text of the Regulation.
Reply With Quote
  #45  
Old 19.07.2018, 17:01
Banned
 
Join Date: Aug 2015
Location: Zurich
Posts: 5,650
Groaned at 405 Times in 223 Posts
Thanked 6,465 Times in 2,971 Posts
ZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond repute
Re: Edelweiss air, longhaul - what do you think?

Well, dunno about all this legal speak, but we had surprisingly good flight from Zurich to Canada last August. Faultless in-fact.

The return flight with Lufthansa was something you had to bite your teeth through.
Reply With Quote
  #46  
Old 19.07.2018, 17:20
Newbie
 
Join Date: Jul 2018
Location: Zurich
Posts: 2
Groaned at 0 Times in 0 Posts
Thanked 0 Times in 0 Posts
Buckingham has no particular reputation at present
Re: Edelweiss air, longhaul - what do you think?

Quote:
View Post
So, no compensation for delays, as it is not mentioned in the text of the Regulation.
From what I can see there have been a few ECJ Cases taking up various matters relating to the Regulation. Only two refer to the definition of delay, the others relate to circumstances of the delay. Delays are mentioned in 261/2004 under Article 6, where it also defines what a delay is. Would be good if you could paste a link to your EU/ECJ references.

Cheers.
Reply With Quote
  #47  
Old 15.03.2021, 16:59
Sean Connery's Avatar
Forum Legend
 
Join Date: Nov 2011
Location: Zurich
Posts: 5,565
Groaned at 58 Times in 54 Posts
Thanked 7,554 Times in 3,388 Posts
Sean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond reputeSean Connery has a reputation beyond repute
Re: Edelweiss air, longhaul - what do you think?

A bump.

Anyone flown Edelweiss long haul in the past 2 years, preferably on Airbus A340-300 and in Eco Max? What is it like?
Reply With Quote
  #48  
Old 15.03.2021, 17:55
Forum Legend
 
Join Date: Aug 2015
Location: Basle
Posts: 2,800
Groaned at 72 Times in 57 Posts
Thanked 1,949 Times in 1,129 Posts
Landers has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond reputeLanders has a reputation beyond repute
Re: Edelweiss air, longhaul - what do you think?

I flew to Mauritius end of 2019. If I remember correctly the economy max was a seperate cabin with slightly more room. Don't recall the aircraft type though. You can usually see seat plans on seatguru.
Reply With Quote
This user would like to thank Landers for this useful post:
Reply

Tags
canada, edelweiss, flight, longhaul, transatlantic




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Wiiu - what do you think? Sean Connery TV/internet/telephone 2 22.11.2012 15:52
What do you think? Snoopy Forum support 12 26.07.2012 16:08
What do YOU think about where you live ??? cmirsky Swiss politics/news 40 09.08.2011 16:58
Uster - What do you think? dibbydoo Housing in general 20 24.06.2008 10:48


All times are GMT +2. The time now is 22:02.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0