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Old 19.10.2006, 11:26
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Car Servicing Costs - Horror Stories ?

My car is in for servicing in Zürich, and if I'm honest I'd say I'm scared. The guy had some bills on his counter : all around the 3-4k CHF mark and I feel like I'm over a barrel.

ALthough I have no doubt that the bill will be itemised to the last blob of grease, but does anyone have any unbelievable line items on their bill that we should know about ?


dave

PS: No , before anyone suggests it, I do not want to get rid of my car and thereby singlehandedly save the planet.
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Old 19.10.2006, 11:32
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Re: Car Servicing Costs - Horror Stories ?

I don't think I've ever had a bill that big for a car service even when I drove a 4x4. If I remeber correctly they have all come in at under CHF1000 in most cases well under. We have never been charged for anything we didn't think was necessary and the times when something was found that needed to be fixed on top of the service we have always been called to make sure it is OK for them to do the work.
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Old 19.10.2006, 11:36
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Re: Car Servicing Costs - Horror Stories ?

I've never paid more than 3-400 francs for the service of a 2001 ford focus...The bills you saw were probably repair bills or service bills of Porsche Cayennes
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Old 19.10.2006, 11:37
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Re: Car Servicing Costs - Horror Stories ?

what car is it and what is the service being done?
3-500 for a normal service - you need brake pads, cam belt/chain retension and it'll go up.

And if you have the work done at a main dealer, they have a listing of man-hours that each service will take and thus they should charge this.
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Old 19.10.2006, 11:50
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Re: Car Servicing Costs - Horror Stories ?

I have had two service costing over 2000 BUT both of these were when extra work to the brakes needed to be done and I am driving a Mercedes - rest assured you do pay over the top once that magic 100K is passed and also rest assured everything goes wrong at about 101K!

That said with my other cars the service generally runs in at 300 for an oil change service and 500-800 for the major service.

If the bill is 3K then you are driving a Ferrari and you deserve to pay
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Old 19.10.2006, 12:15
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Re: Car Servicing Costs - Horror Stories ?

All depends on your car and what falls off it.

Annual service costs for my 2001 Golf 4 - done at the local VW dealer was always about CHF300/350 until this year when preparation for the MFK (Control /Test which it passed) and stuff like new brake fluid bumped it up to CHF1127.00.

I expect next year's service to be back at the CHF300 level.

In 2005 the service was free:
I was conatcted on the phone by a consumer agency who said if they could come and see the car before the service and 'fix' 6 errors (like a failed brake light) they would pay for the service. Sure enough the day I got the service bill (CHF330) I called and they turned up and checked the car. The dealler has spotted all the 'fixes' and the guy gave me CHF330 in cash...
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Old 19.10.2006, 12:30
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Re: Car Servicing Costs - Horror Stories ?

Quote:
In 2005 the service was free:
I was conatcted on the phone by a consumer agency who said if they could come and see the car before the service and 'fix' 6 errors (like a failed brake light) they would pay for the service. Sure enough the day I got the service bill (CHF330) I called and they turned up and checked the car. The dealler has spotted all the 'fixes' and the guy gave me CHF330 in cash...
So they "created" problems/defects (put in a blown brake light bulb) to test whether the servicer would identify them and fix? That's cool. Hope I get a phone call like that one day
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Old 19.10.2006, 14:58
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Re: Car Servicing Costs - Horror Stories ?

Hi Dave

For all thats worth, whatever you DID NOT order, the firm cannot legally charge you for it.
For example, if they filled up the wiper liquid and you did not say yes, then you need not pay for it (legally), you can even ask them to drain it out.

However, I would say give and take some stuff, to maintain relationship.

HAT
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Old 20.10.2006, 12:35
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Re: Car Servicing Costs - Horror Stories ?

My missus car is in for a service with these guys http://www.auto-waibel.ch/ as recommended on this thread http://www.englishforum.ch/transport...vw-garage.html .

I'm pretty scared to be honest because there are a few potentially expensive problems that need to be looked at. I'll report back with the cost of the work later today...
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Old 20.10.2006, 12:37
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Re: Car Servicing Costs - Horror Stories ?

Just as well I braced myself. I'm looking at 2600chf+ so I have just been told.

Landrover 4 new tyres, new brake discs(!) and pads, service etc.

Nice. I'm only having it done it Zürich to cover the warranty work...

dave
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Old 20.10.2006, 12:41
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Re: Car Servicing Costs - Horror Stories ?

Tyres are consumables - how much are they charging for which tyres? Look around, Emil Frey (?) might not have the cheapest of that tyre...

This is a big service, Dave - discs and pads? How many km have you done - 60k+?
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Old 20.10.2006, 12:43
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Re: Car Servicing Costs - Horror Stories ?

Quote:
Just as well I braced myself. I'm looking at 2600chf+ so I have just been told.

Landrover 4 new tyres, new brake discs(!) and pads, service etc.

Nice. I'm only having it done it Zürich to cover the warranty work...

dave
Wow! That is not very cheap.

Just to share:
I was at my car workshop recently, for changing a plastic part which broke.
The BMW workshop manager actually suggested to me that he will change the front disc-brakes and pads (full set) for me before the end of waranty (this December 2006).

I was pleasantly surprised, but he said it is ok, since it is about to wear down to the limits. Later I realised why he does this, just in case I trade in the 3 year old kombi for a newer car, his garage will have my car, with new brakes (single most expensive and important part to change after 3 years), and BMW Munich pays for this under warranty.

HAT
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Old 20.10.2006, 12:44
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Re: Car Servicing Costs - Horror Stories ?

HAT, that sounds like a benefit of the 3 year/100'000km free servicing rather than a horror story. Kudos to your BMW man (at Neuenhof?)
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Old 20.10.2006, 12:45
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Re: Car Servicing Costs - Horror Stories ?

Are brakes covered under warranty ? I'll be very surprised if they are , as they are clearly a wear-and-tear part...
dave

Quote:
his garage will have my car, with new brakes (single most expensive and important part to change after 3 years), and BMW Munich pays for this under warranty.

HAT
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Old 20.10.2006, 12:48
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Re: Car Servicing Costs - Horror Stories ?

I think under the increasingly-common 3-year/100'000km deals, regular and expected consumables are covered (bar tyres)

I got this with my Disco3 ....
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Old 20.10.2006, 15:02
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Re: Car Servicing Costs - Horror Stories ?

Quote:
Are brakes covered under warranty ? I'll be very surprised if they are , as they are clearly a wear-and-tear part...
dave
I said I was pleasantly surprised.
Salesman told me, EVERYTHING included except engine oil. (well, paying like 50% more than an average 2litre diesel kombi-auto (estate car), I think I paid for it already.)

No, they are from Oerlikon Garage Otto Baumann.

There are other days, when they pissed me off, but maybe it is not related here, so I stop here.

HAT
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Old 20.10.2006, 15:06
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Re: Car Servicing Costs - Horror Stories ?

Quote:
Tyres are consumables - how much are they charging for which tyres? Look around, Emil Frey (?) might not have the cheapest of that tyre...

This is a big service, Dave - discs and pads? How many km have you done - 60k+?
http://www.englishforum.ch/transport...companies.html

I think www.reifendirekt.ch
is a good recommendation (although I only heard people saying good things and not used them myself).

Buy the tires and then bring them to garage. I was told you can even ask that they deliver straight to your garage (may save you 30-50%) of the tire part of invoice.

Remember, you only pay for the things and labor YOU agreed to, with garage. Talk to them first, don't let "language" be a problem, bring a German-speaking friend with you.


HAT
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Old 13.07.2007, 11:47
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Re: Car Servicing Costs - Horror Stories ?

In line with this conversation can I ask for a comparison between repair costs of a Peugeot ( 307) and BMW ( 3 series) based on your experiences? I know BMW would be more expensive for certain, but is there a huge difference? If you had to replace the front or back bumpers, or fix scratches, are repair costs polarised for the two brands? We found lots of comparison information on Uk web sites, but have no idea if those are relevant here.
Thank you in advance!
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Old 13.07.2007, 11:54
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Re: Car Servicing Costs - Horror Stories ?

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My car is in for servicing in Zürich, and if I'm honest I'd say I'm scared. The guy had some bills on his counter : all around the 3-4k CHF mark and I feel like I'm over a barrel.

ALthough I have no doubt that the bill will be itemised to the last blob of grease, but does anyone have any unbelievable line items on their bill that we should know about ?


dave

PS: No , before anyone suggests it, I do not want to get rid of my car and thereby singlehandedly save the planet.
A trick for those who don't believe the garage are carrying out the work they said they have from a mechanic mate in the UK.

Ask them for the old parts. Sounds strange but a legit place would give you them no questions asked. Make sure you ask before you give them the keys.

Dave was this a major service? What was done?
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Old 13.07.2007, 12:04
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Re: Car Servicing Costs - Horror Stories ?

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Just as well I braced myself. I'm looking at 2600chf+ so I have just been told.

Landrover 4 new tyres, new brake discs(!) and pads, service etc.

Nice. I'm only having it done it Zürich to cover the warranty work...

dave
Sorry just read this, I know UK prices so on a rough conversion

Pads are dead cheap, maybe £30 a set, if you're unlucky they will be £50
Discs about £150-300 a pair
Tyres £100 each? (good brand)
Service (Oil drain, Antifreeze, CAM belt (Major only, unless its a chain?) etc etc) - £200 - 400 if it includes cam belt

So if they replaced x1 sets of pads, x1 sets of discs and 2 tyres you're talking £280, then add labour of about £200 for that then your service at £200 and you're talking £700 sterling.

This sounds a bit steep mate. How many discs did they replace? Did you get the cam belt done (major service)
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