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Old 27.03.2014, 22:20
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Urgent Help! Is SBB ticket refundable?

I purchased two train tickets at Lausanne train station last week and I just found out I don't need them anymore because I will be travelling after 7pm with my after 7 card.

Lausanne -> Zurich 13th April 2014
Zurich -> Lausanne 19th April 2014

Are the tickets refundable? On sbb.ch, it only says Online/Mobile tickets are not refundable. It doesn't say anything about the ticket bought at train station.

If they are refundable, do i have to pay service fee? (you know in Switzerland they make good use of every excuse to charge you money... )

Thank you very much
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Old 28.03.2014, 00:24
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Re: Urgent Help! Is SBB ticket refundable?

Pop into the office and ask.
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Old 28.03.2014, 00:26
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Re: Urgent Help! Is SBB ticket refundable?

Welcome to the forum.

You could try this form here, but most of the conditions seem not to be relevant from what you state in your post.

My advice would be to ask really nicely at the counter.

Also, why is this urgent?
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Old 28.03.2014, 02:36
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Re: Urgent Help! Is SBB ticket refundable?

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I purchased two train tickets at Lausanne train station last week and I just found out I don't need them anymore because I will be travelling after 7pm with my after 7 card.

Lausanne -> Zurich 13th April 2014
Zurich -> Lausanne 19th April 2014

Are the tickets refundable? On sbb.ch, it only says Online/Mobile tickets are not refundable. It doesn't say anything about the ticket bought at train station.

If they are refundable, do i have to pay service fee? (you know in Switzerland they make good use of every excuse to charge you money... )

Thank you very much
Yes, paper tickets are refundable. The fee is Fr 5,-- per ticket.

BUT no longer refundable after first possible date of travel!
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