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Old 06.05.2008, 12:26
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Windscreen Replacement

Hi,
Does anyone know the process for getting a windscreen replaced under insurance here in Switzerland?

Do I need to contact the insurance company first? or do I just get the screen replaced and the company send the bill directly to the insurance which is how it works in Finland and the UK?

Also can anyone recommend a windscreen replacement company in the Lausanne area?

Thanks
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Old 06.05.2008, 12:27
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Re: Windscreen Replacement

While we are on the subject, what are the legal requirements for replacement ? I have a big stone chip in mine...

dave
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Old 06.05.2008, 12:33
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Re: Windscreen Replacement

That's how mine started, and now it is a big stone schip with a 12 cm L shaped crack,

You could get the chip repaired before it becomes a crack.
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Old 06.05.2008, 12:39
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Re: Windscreen Replacement

Any chip will cause your car to fail it's MFK. That's what they told me when mine failed for this reason.

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While we are on the subject, what are the legal requirements for replacement ? I have a big stone chip in mine...

dave
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Old 06.05.2008, 13:01
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Re: Windscreen Replacement

Any chipped windshield needs to be replaced as it will only get larger with the cold and heat. I had a chipped windshield and all I did was to take my car to the garage who replaced the windscreen and sent the bill to the insurance company. This was paid in full..
..Or you can notify your Insurance company who will direct you to a garage of their choice..
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Old 06.05.2008, 14:07
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Re: Windscreen Replacement

Call your insurance company and get a claim number.
Take the car to the garage and give them the claim number.

I am booked in on 13th of this month for this
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Old 06.05.2008, 16:35
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Re: Windscreen Replacement

I got a crack in my windscreen on sunday afternoon- phoned the insurance company yesterday and they did the rest- booked the car in with a windscreen specialist (DESA); The car gets fixed on friday and won't cost me a penny and won't affect my no claims bonus for next year's premium. Insurance is expensive here, but you can not fault the service you get- no quibble, no argument. I'm very impressed.
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Old 31.03.2011, 23:07
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Re: Windscreen Replacement

Hi all:

I know this thread is fairly old but I would like information on a Windscreen (windshield) replacement specifically without insurance.

It is a long story but my Iron Man husband slammed his shoulder into the interior front mirror of a small rental truck and actually cracked the windscreen (it spread downwards on both sides - very impressive). I am still perplexed how he actually managed to do this.

Since the small truck was not moving and it was not an accident, it does not look like insurance for either party (it was an informal rental) will cover this. So far, my husband's insurance said that he was missing a certain clause so it is not covered. We are also waiting for the other party's response but it was not too positive (it was an older truck with minimal coverage).

Does anyone know a reputable Auto place for replacement glass since we would like to get a price quote as well and will pay out of pocket? A colleague said that for their Saab, the special curved windshield was around CHF1300. Unfortunately, I belive this is going to be quite low for the small truck and it will be alot more.

Thanks for any input you may provide.
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Old 01.04.2011, 08:29
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Re: Windscreen Replacement

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Hi all:

I know this thread is fairly old but I would like information on a Windscreen (windshield) replacement specifically without insurance.

It is a long story but my Iron Man husband slammed his shoulder into the interior front mirror of a small rental truck and actually cracked the windscreen (it spread downwards on both sides - very impressive). I am still perplexed how he actually managed to do this.

Since the small truck was not moving and it was not an accident, it does not look like insurance for either party (it was an informal rental) will cover this. So far, my husband's insurance said that he was missing a certain clause so it is not covered. We are also waiting for the other party's response but it was not too positive (it was an older truck with minimal coverage).

Does anyone know a reputable Auto place for replacement glass since we would like to get a price quote as well and will pay out of pocket? A colleague said that for their Saab, the special curved windshield was around CHF1300. Unfortunately, I belive this is going to be quite low for the small truck and it will be alot more.

Thanks for any input you may provide.
You should contact these guys to see what they say. Good luck

http://www.carglass.ch/

Ihre Versicherung deckt Glasschäden nicht

Auch wenn Ihre Versicherung keine Glasschäden deckt, können wir weiterhelfen. Rufen Sie uns einfach KOSTENLOS unter 0800 818 318 an oder vereinbaren Sie jetzt einen Termin online. Unsere Kundenberater setzen sich dann umgehend mit Ihnen in Verbindung.


http://www.carglass.ch/Windschutzscheibe.1768.0.html

Last edited by Verbier; 01.04.2011 at 08:39. Reason: Added some info.
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  #10  
Old 01.04.2011, 09:13
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Re: Windscreen Replacement

For the rental vehicle, if the engine was running, it can be a claim on the insurance of the vehicle (I believe).

If not, it's your 3rd party liability insurance which will foot the bill.

Have you contacted your insurance company?
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Old 02.04.2011, 11:25
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Re: Windscreen Replacement

Hi:

Thanks! As stated in my original post, the 1st thing we did was contact our insurance company which stated we are missing a certain clause/option etc in our contract so we are not covered. It makes you wonder why we have insurance in the first place because there always seems to be a "but".

The "renter" is also not covered since the vehicle was parked and not in an accident.

The link provided above for the glass company (thanks for the info!) confirmed that the prices start at CHF800 and up . We have been quoted CHF900 by the renter (3 quotes were given and 1 is pending for less) who is a very good friend in a business arrangement and we did not want to have any problems with this situation and even cause premiums to be increased. The truck will be fixed at the owner's place and not required in the garage which is also a plus.

So, it was actually cheaper than we thought which is always a good thing.

Thanks again for all of your replies.
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Old 03.04.2011, 11:40
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Re: Windscreen Replacement

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Hi:

Thanks! As stated in my original post, the 1st thing we did was contact our insurance company which stated we are missing a certain clause/option etc in our contract so we are not covered. It makes you wonder why we have insurance in the first place because there always seems to be a "but".

The "renter" is also not covered since the vehicle was parked and not in an accident.

The link provided above for the glass company (thanks for the info!) confirmed that the prices start at CHF800 and up . We have been quoted CHF900 by the renter (3 quotes were given and 1 is pending for less) who is a very good friend in a business arrangement and we did not want to have any problems with this situation and even cause premiums to be increased. The truck will be fixed at the owner's place and not required in the garage which is also a plus.

So, it was actually cheaper than we thought which is always a good thing.

Thanks again for all of your replies.
What about your general 3rd party liability insurance? (Haftpflicht) - most people have this, and indeed it may even be compulsory (?)

You damaged someone elses property by accident, which is exactly what the 3rd party insurance covers.
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Old 05.04.2016, 22:46
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Re: Windscreen Replacement

Bumping this old thread as I could not find any clear reference on how it works between insurance companies vs. dealership service vs. third party services.

long story short - have a minor stone scratch (0.5cm) on a bmw climate comfort windscreen while abroad. Informally checked with a bmw dealer there and was told that the windscreen needs replacement as it is on the driver's side.

Upon return I immediately informed my insurance, who in turn are sending me to their authorized 3rd party glass service, and not to the BMW. I will check with the BMW of course, and request a formal estimate. Not sure what would be the BMW's position in terms of a warranty if going to a 3rd party shop, and how to react if indeed they maintain that the windscreen needs replacement and if the 3rd party shop decides to repair it instead?

Anyone been in a similar situation?
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Old 05.04.2016, 22:56
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Re: Windscreen Replacement

depending on your insurance if you go with the dealer and not the approved people the you just pay the excess
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Old 05.04.2016, 23:29
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Re: Windscreen Replacement

Thanks, I am with Zurich and have 'Glass PLUS' service. Understand that if going to a non-authorized shop I would need to pay 500 CHF.

However, I am puzzled as to why the insurance does not just send me to a BMW authorized repair, but to 3rd party shop. Should I accept 3rd party shop repair, will it be ok with the BMW, and if not, do I have any rights to demand from the insurer to service it at the BMW?
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Old 05.04.2016, 23:39
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Re: Windscreen Replacement

The third party is more likely to have more and more solid experience with windshield replacements than the BMW individual garages themselves, as they do that every day, several times a day.
Not in Switzerland, but I have seen authorized dealers/garages requesting those services from Carglass, for instance. Don't know if they do that here.
I wouldn't rule the third party out just because they are not "BMW", but, of course that's an opinion.
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Old 05.04.2016, 23:43
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Re: Windscreen Replacement

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Bumping this old thread as I could not find any clear reference on how it works between insurance companies vs. dealership service vs. third party services.

long story short - have a minor stone scratch (0.5cm) on a bmw climate comfort windscreen while abroad. Informally checked with a bmw dealer there and was told that the windscreen needs replacement as it is on the driver's side.

Upon return I immediately informed my insurance, who in turn are sending me to their authorized 3rd party glass service, and not to the BMW. I will check with the BMW of course, and request a formal estimate. Not sure what would be the BMW's position in terms of a warranty if going to a 3rd party shop, and how to react if indeed they maintain that the windscreen needs replacement and if the 3rd party shop decides to repair it instead?

Anyone been in a similar situation?
It's quite possible that they can do an invisible repair for under 100 chf.
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Old 05.04.2016, 23:50
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Re: Windscreen Replacement

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The third party is more likely to have more and more solid experience with windshield replacements than the BMW individual garages themselves, as they do that every day, several times a day.
Not in Switzerland, but I have seen authorized dealers/garages requesting those services from Carglass, for instance. Don't know if they do that here.
I wouldn't rule the third party out just because they are not "BMW", but, of course that's an opinion.
That I agree with and I would have no problem with going to a 3rd party if that is OK with the BMW in terms of a warranty. Furthermore, the screen is a 'climate comfort' plus it has rain sensors.

I believe it is a reputable company that knows how to deal with the screens, but can they/how can they fix those 'high-tech' screens if the manufacturer claims they need to be replaced?

Or can it happen that the 3rd party itself suggest screen replacement, rather than the repair?
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Old 05.04.2016, 23:51
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Re: Windscreen Replacement

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It's quite possible that they can do an invisible repair for under 100 chf.
I suppose... let's see what they suggest. As long as I don't have a problem with the BMW over it...
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Old 06.04.2016, 09:10
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Re: Windscreen Replacement

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That I agree with and I would have no problem with going to a 3rd party if that is OK with the BMW in terms of a warranty. Furthermore, the screen is a 'climate comfort' plus it has rain sensors.
Rain sensor sits on the top of the screen so isn't a problem.
Comfort windscreen (IIRC) uses a UV protection on the inside of the glass.

I had a similar type of screen on a Volvo quite a few years back that had a coming together with a vertically descending rock. Insurer sent me to Autoglass for the replacement.

It is worth remembering that BMW won't manufacture their own windscreens - they will buy them (in bulk) from "ACME Windscreens and Automotive Glass". Autoglass will buy replacement screens from exactly the same place.
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