Sorry this is somewhat offtopic here, but as many of you are Americans or people with rental experience in the States I'll make a shot in the dark.
[I hope this can stay for awhile, dear Admins
We rented a vehicle via SWISS(' partner Cartrawler) for our California trip, ended up at Dollar Rentals with a brand new Nissan@SFO. I got a flat tyre one day, I called Dollar immediately and asked what to do as the car was not mine. They advised they will send a tech to get us back on the road. It turns out the "tech" just put on the spare donut and left - I had to drive to the nearest Dollar lot (LAX at that time) and get the car exchanged where it was checked back with no damages other than the flat tyre (and lost about half day in the process). I made the rental with LDW (loss damage waiver), but without any additional "extra roadside insurance".
Upon checking out the replacement car in SFO yesterday I got an entry on my bill that says "towing service - $80" and this was added onto the receipt.
I'm just loud thinking as I never had a puncture before, what's more on a rental - shouldn't these brand new cars have such roadside assistance included in the manufacturer's warranty? Who will bear the cost of the new tyre? What other things can they charge me onto my credit card (new tyre, loss of rental for the vehicle for one day, etc)? Is there any way to appeal against this as a flat tyre can happen to basically anyone, I was under the impression that all the insurance that we pay actually should cover these basic things, shouldn't it?