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Old 15.05.2008, 14:22
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Return policy on new car

Hi ,

I bought a new BMW in 2006 and had so many problems within a year that I excahnged it with honda civic, as I bought it paying cash so even my BMW dealer refused to take it back. I lost to much money in this process. I even asked BMW Schweiz but they refused to take it back. Now the same problems coming to my new CIVIC. Is there anybody who knows about swiss law to return back the new car, if some problems occur especially safety problems. I heard if garage is not able to fix some problem in three attempts then they have to take it back. Kindly help.
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Old 15.05.2008, 16:36
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Re: Return policy on new car

Of course they don't have to take it back. And if the problems were spread out over a year, how can they take it back? I assume you still managed to put 20'000km on it?

New cars - don't they come with 3 year warranty? I know I've just had some warranty work done.

Given your absolute lack of details, how can anyone help?
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Old 16.05.2008, 08:47
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Re: Return policy on new car

Actually it is like that ......The bolt of front wheel came off while driving...later on when I checked it broke in the middle. Car's autogearbox goes into neutral automatically .......while driving at high speeds and potentially a danger while overtaking. Wipers stopped working in the middle of the road while raining. Even my BMW dealer admitted at that time that if BMW's engine failed or because of any other reason it fails to start or one could not drive it and it happens three times then they replace it with new car. I checked up one solicitor he said, " If garage fails to fix some major problem thrice they have to take it back, it is swiss rule comes under consumer protection law. Since car is going to garage for third time for each and every problem so I am thinking off to go to court to claim my money. I read in few other forums where got replaced there X3.
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Old 16.05.2008, 08:49
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Re: Return policy on new car

and it is only 5000 KM driven.
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Old 16.05.2008, 09:06
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Re: Return policy on new car

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Now the same problems coming to my new CIVIC.
"The same problems"...?! Two totally different cars that are having the same problems..? Maybe it's time to reevaluate the driver's driving habits to see if that has some basis for the problems.
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Old 16.05.2008, 09:34
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Re: Return policy on new car

same problems does not mean exactly the same problems.....they were different .......here same means once again those general car problems with the new car....It is just a common sense understanding.....you guys look like never owned a new car in your whole life......You people look like running some BMW/HONDA garages......I am asking for help you are criticizing my driving habbit............just for your information the day one when I started driving the car never met an accident and never got a ticket because of rash driving or other false reason........either this post has not been read by any knowledgeable person or it is not worth a penny to post anything on this forum.
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Old 16.05.2008, 09:38
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Re: Return policy on new car

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same problems does not mean exactly the same problems.....they were different .......here same means once again those general car problems with the new car....It is just a common sense understanding.....you guys look like never owned a new car in your whole life......You people look like running some BMW/HONDA garages......I am asking for help you are criticizing my driving habbit............just for your information the day one when I started driving the car never met an accident and never got a ticket because of rash driving or other false reason........either this post has not been read by any knowledgeable person or it is not worth a penny to post anything on this forum.
Same means "same". It does not mean "different".
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Old 16.05.2008, 09:41
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Re: Return policy on new car

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same problems does not mean exactly the same problems.....they were different .......here same means once again those general car problems with the new car....It is just a common sense understanding.....you guys look like never owned a new car in your whole life......You people look like running some BMW/HONDA garages......I am asking for help you are criticizing my driving habbit............just for your information the day one when I started driving the car never met an accident and never got a ticket because of rash driving or other false reason........either this post has not been read by any knowledgeable person or it is not worth a penny to post anything on this forum.
It's nothing personal. The answer is only going to be as good as the question, which contained no detail whatsoever.

Details, for each car, like when you bought it when the problems occurred with specifics, how the garage responded etc etc give people more information to go on. Many people on here have bought various new cars, there are lots of threads on it.
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Old 16.05.2008, 09:43
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Re: Return policy on new car

are u english teacher?
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Old 16.05.2008, 09:48
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Re: Return policy on new car

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are u english teacher?
"Are you an English teacher?"
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Old 16.05.2008, 09:50
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Re: Return policy on new car

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It's nothing personal. The answer is only going to be as good as the question, which contained no detail whatsoever.

Details, for each car, like when you bought it when the problems occurred with specifics, how the garage responded etc etc give people more information to go on. Many people on here have bought various new cars, there are lots of threads on it.
Hi ,

I bought a new BMW in 2006 and had so many problems within a year that I excahnged it with honda civic, as I bought it paying cash so even my BMW dealer refused to take it back. I lost to much money in this process. I even asked BMW Schweiz but they refused to take it back. Now the same problems coming to my new CIVIC. Is there anybody who knows about swiss law to return back the new car, if some problems occur especially safety problems. I heard if garage is not able to fix some problem in three attempts then they have to take it back. Kindly help.


I just simply could not understand the way it is being answered......look at the question in the red bold letters. It is crystal clear and people sitting on this forum asking about and counting faults. I am simply asking about the swiss law that's it.
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Old 16.05.2008, 09:51
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Re: Return policy on new car

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"Are you an English teacher?"


I m not but all guys on this forum look like eng tutor.
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Old 16.05.2008, 09:52
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Re: Return policy on new car

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"Are you an English teacher?"
At least who read it so far.
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Old 16.05.2008, 09:53
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Re: Return policy on new car

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Is there anybody who knows about swiss law to return back the new car, if some problems occur especially safety problems.

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I checked up one solicitor he said, " If garage fails to fix some major problem thrice they have to take it back, it is swiss rule comes under consumer protection law.
Don't you already have your answer?
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Old 16.05.2008, 09:56
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Re: Return policy on new car

surely its still under warranty and surely they HAVE to take it back if its broken? if not explain exactly WHY they wont take it back.
im not sure what the issue is?
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Old 16.05.2008, 09:58
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Re: Return policy on new car

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Hi ,

I bought a new BMW in 2006 and had so many problems within a year that I excahnged it with honda civic, as I bought it paying cash so even my BMW dealer refused to take it back. I lost to much money in this process. I even asked BMW Schweiz but they refused to take it back. Now the same problems coming to my new CIVIC. Is there anybody who knows about swiss law to return back the new car, if some problems occur especially safety problems. I heard if garage is not able to fix some problem in three attempts then they have to take it back. Kindly help.


I just simply could not understand the way it is being answered......look at the question in the red bold letters. It is crystal clear and people sitting on this forum asking about and counting faults. I am simply asking about the swiss law that's it.
Because if the many problems consisted of:
Squeaky seats
Miscoloured paint in some lights down drivers side
Cosmetic chip on spare wheel
Intermittent failure of electric sunroof
Air conditioning seems to not perform in extreme heat
Engine runs hot
Glove box unexpectedly opens when passing 60km/h

This is probably not a basis to replace the car.

You have to help people to help you, it is not the fault of the people on this forum if you are too lazy to ask a question properly.
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Old 16.05.2008, 09:59
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Re: Return policy on new car

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Don't you already have your answer?
It is what I bought.......but I was asking if anybody else had the same problem or experience....the main idea behind running the blogs and forums......to know the experience of the others.......but I found a very different picture of english forum.........its pity that it is filled with such nice bloggers.........
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Old 16.05.2008, 10:06
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Re: Return policy on new car

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Because if the many problems consisted of:
Squeaky seats
Miscoloured paint in some lights down drivers side
Cosmetic chip on spare wheel
Intermittent failure of electric sunroof
Air conditioning seems to not perform in extreme heat
Engine runs hot
Glove box unexpectedly opens when passing 60km/h

This is probably not a basis to replace the car.

You have to help people to help you, it is not the fault of the people on this forum if you are too lazy to ask a question properly.



I think you have not read my problems in the car....the problems you mentioned I don't even count those as problems........it is nut bolt broken and came off from the front wheel hub so four left and what if others also start breaking at high speed.........second gear box goes to neutral....what would happen if you are overtaking and it goes to neutral ......what would happen if wipers stop working during a rainy day while you are overtaking a car......which already had happened .....do you think these are minor problems.....what else should I write down to get the answer.......
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Old 16.05.2008, 10:08
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Re: Return policy on new car

Bring It Back Then And Dont Take No For An Answer!
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Old 16.05.2008, 10:08
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Re: Return policy on new car

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Is there anybody who knows about swiss law to return back the new car, if some problems occur especially safety problems.
If you cannot use an item the way it is supposed to be used, then in principle the maker is supposed to either exchange or reimburse you, deduction made of the usage period. It has not to do necessarily with safety problems.

However there's no such legal thing as "if we can't fix it after three times, we have to change it". That may be company practice, but definitely not legal prescription. You can also think that if they can't fix it after three times, they probably do not know what they're doing.

However, if you choose to go down this route, the burden of explaining in a court of law how you're deprived of the proper assumed usage of the vehicle rests squarely on your shoulder. Sitting down, whining and stamping your feet won't help much.
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