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  #81  
Old 15.11.2016, 10:04
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Re: Why is the new SBB app so rubbish?

I use an app called 'Swiss Transport' for finding times of buses and trains. I find it very effective.


I really liked the old SBB app for buying tickets. The new one is way too confusing for the simple function I need...
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  #82  
Old 15.11.2016, 10:13
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Re: Why is the new SBB app so rubbish?

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If you have to produce a video instructional on how to do something on a smartphone app, then you've totally failed with your user interface design.
The phone might be smart, but the user?

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  #83  
Old 15.11.2016, 10:31
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Re: Why is the new SBB app so rubbish?

The older I get, the harder it is to keep up with new technology. I for one am grateful for any instruction I can get. I don't have any grandkids yet to show me the ropes.
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  #84  
Old 15.11.2016, 10:31
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Re: Why is the new SBB app so rubbish?

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Quite frankly you're better off using the old printed timetable booklets.
Don't get too used to them....they're not going to print them any more
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  #85  
Old 15.11.2016, 10:31
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Re: Why is the new SBB app so rubbish?

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Quite frankly you're better off using the old printed timetable booklets.
A quick note which may be useful to some of our members. The time table book(let) will be outphased, as most people simply search for trains online. Printed versions of city and regional schedules will still be available.
http://bazonline.ch/schweiz/standard...story/17321251
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  #86  
Old 15.11.2016, 10:33
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Re: Why is the new SBB app so rubbish?

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The phone might be smart, but the user?

Give a smart phone or a tablet to a four year old for half an hour and you'll find they soon work out how to use a lot of apps - without any guidance or videos.

The SBB should have tested out their app on kids.

I've never understood why companies get QA departments and software engineers to test their products when they could probably learn a lot more by handing them to the cleaners, the caretaker, the receptionist and the people that work in the staff restaurant.
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  #87  
Old 15.11.2016, 10:39
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Re: Why is the new SBB app so rubbish?

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Give a smart phone or a tablet to a four year old for half an hour and you'll find they soon work out how to use a lot of apps - without any guidance or videos.

The SBB should have tested out their app on kids.

I've never understood why companies get QA departments and software engineers to test their products when they could probably learn a lot more by handing them to the cleaners, the caretaker, the receptionist and the people that work in the staff restaurant.
I disagree. Children learn like sponges; especially when it comes to languages and techology. Testing it on the 50+ generation would be more appropriate as these are the people who would have the most problems with it.
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  #88  
Old 15.11.2016, 10:43
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Re: Why is the new SBB app so rubbish?

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Give a smart phone or a tablet to a four year old for half an hour and you'll find they soon work out how to use a lot of apps - without any guidance or videos.

The SBB should have tested out their app on kids.

I've never understood why companies get QA departments and software engineers to test their products when they could probably learn a lot more by handing them to the cleaners, the caretaker, the receptionist and the people that work in the staff restaurant.
But SBB had the "beta"/preview app for months open to all users where all kinds of feedbacks were given and implemented. Including UX.
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  #89  
Old 15.11.2016, 10:50
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Re: Why is the new SBB app so rubbish?

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I disagree. Children learn like sponges; especially when it comes to languages and techology. Testing it on the 50+ generation would be more appropriate as these are the people who would have the most problems with it.
Isn't that what I wrote? Not specifically but non-engineering people who may or may not be old.


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But SBB had the "beta"/preview app for months open to all users where all kinds of feedbacks were given and implemented. Including UX.
What kind of people volunteer to beta test stuff?
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  #90  
Old 15.11.2016, 11:21
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Re: Why is the new SBB app so rubbish?

well book is hardly the word. Its 6000 pages!
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A quick note which may be useful to some of our members. The time table book(let) will be outphased, as most people simply search for trains online. Printed versions of city and regional schedules will still be available.
http://bazonline.ch/schweiz/standard...story/17321251
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  #91  
Old 15.11.2016, 11:23
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Re: Why is the new SBB app so rubbish?

But of course you have the IT experts on EF!
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The older I get, the harder it is to keep up with new technology. I for one am grateful for any instruction I can get. I don't have any grandkids yet to show me the ropes.
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  #92  
Old 15.11.2016, 11:27
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Re: Why is the new SBB app so rubbish?

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The older I get, the harder it is to keep up with new technology. I for one am grateful for any instruction I can get. I don't have any grandkids yet to show me the ropes.
Keeping up with new technology, or keeping up with anything new?

Why should there be a difference?
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  #93  
Old 15.11.2016, 11:49
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Re: Why is the new SBB app so rubbish?

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Keeping up with new technology, or keeping up with anything new?

Why should there be a difference?
Actually for me it's not new technologies that are the problem, it's the way everything keeps getting dumbed down that's the real frustration and problem.
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  #94  
Old 15.11.2016, 12:05
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Re: Why is the new SBB app so rubbish?

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Actually for me it's not new technologies that are the problem, it's the way everything keeps getting dumbed down that's the real frustration and problem.
I think that started with Janet Street Porter in the eighties when she thought young people couldn't sit through more than twenty seconds of factual television.
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  #95  
Old 15.11.2016, 14:58
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Re: Anyone tried the new SBB app?

After reading this post I had another go at the app (I don't need to use it much).


The new touch timetable is very nice to use - once your personalise it for your frequent travel locations.
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  #96  
Old 15.11.2016, 17:08
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Re: Anyone tried the new SBB app?

Yes not bad. But I would prefer the whole screen with these touch stations. Especially if you have a big screen phone
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After reading this post I had another go at the app (I don't need to use it much).


The new touch timetable is very nice to use - once your personalise it for your frequent travel locations.
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  #97  
Old 15.11.2016, 18:28
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Re: Anyone tried the new SBB app?

Ahhhh!! I just got used to the old one, all my destinations were there .. worked fine ... n

Why can't they leave these things alone ..
I', also going nuts at the current iphone update .. but thats another story ...
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  #98  
Old 03.12.2016, 12:20
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Re: Anyone tried the new SBB app?

Any idea on how to change the 'quick ticket' defaults. It always offers Mobilis 1 zone, which I never need - I need 2 zones.

If you select 1 zone, there is no way to change it to 2 zones.

Also why is a return ticket more expensive than 2 x oneway? Moblis Individual ticket is 2.40, return is 6.90 (2nd class reduced) ((Edited to add - the round trip offer is for a day ticket, not a return ticket)
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  #99  
Old 05.12.2016, 02:05
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Re: Anyone tried the new SBB app?

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Any idea on how to change the 'quick ticket' defaults. It always offers Mobilis 1 zone, which I never need - I need 2 zones.

If you select 1 zone, there is no way to change it to 2 zones.

Also why is a return ticket more expensive than 2 x oneway? Moblis Individual ticket is 2.40, return is 6.90 (2nd class reduced) ((Edited to add - the round trip offer is for a day ticket, not a return ticket)

i can only answer the last part of this question.
the one way ticket is valid for 20 minutes only (a 1 hour valid ticket is 3.90 i think). thats the difference in price.

my caveat with the app is the lack of widget after the update...i used to be able to swipe down without unlocking my iphone and see when the next bus is gonna be outside...now its not worth the effort to do.
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  #100  
Old 07.12.2016, 16:31
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Re: Anyone tried the new SBB app?

This touch plan is completely useless on a small screen handy. One needs almost a tablet for it to be of any use. On a small screen one cannot see where your finger is going.Its just guess work .

http://www.tagesanzeiger.ch/wirtscha...story/11443144
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