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  #21  
Old 27.07.2017, 10:18
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Re: easyjet cancelled flight & refuse to compensate

Cheers bowlie - worked perfect in safari - also I had all the scans at hand and the bank details in a word doc so it was much quicker.

Just got an sms and email confirmation that they will process the claim in 10 - 14 days.

Will let you know how it goes.
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  #22  
Old 29.07.2017, 06:53
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Re: easyjet cancelled flight & refuse to compensate

Just received what looks like a mass mail for the cancelled flight - not related to the claim I made two days ago.


"
Dear XXX

I’d like to apologise for the cancellation of your flight EZY 1811 to Basel which was scheduled to leave on Monday, 24th July 2017.

We aim to operate all our flights efficiently and on time, however situations may arise from time to time which can prevent this from happening. I can assure you cancelling or delaying a flight is always our last resort as we understand the inconvenience this causes our passengers.

Your flight was cancelled due to ATC restrictions. As the primary reason for this cancellation was outside our reasonable control, you are not entitled to compensation under the guidelines of EC261/2004. We understand the inconvenience caused due to this disruption and as a gesture of goodwill, we would like to offer a voucher. Please contact us via chat to receive the voucher details.

If you have incurred any expenses due to this disruption, you’ve to complete our Expense Claim Form. You’ll need to provide receipts that clearly describe what you’ve spent. We aim to review all claims within 21 days.

Once again we are sorry for any inconvenience you may have experienced and we look forward to welcoming you on-board soon.


Regards

Mariam
easyJet Customer Service
fly us: www.easyJet.com
follow us: www.twitter.com/easyJet
friend us: www.facebook.com/easyJet
follow us: www.instagram.com/easyJet
"

Looks like they are trying to wriggle their way out of this.
They paid for the hotel - so this seems like a sign of admission of responsibility. Also the two girls at the desk organised taxis to London for other people and verbally said that easy jet would pay for us for any flight that we booked.
Looks like I have a bit of a fight on my hands.

Any suggestions?
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  #23  
Old 29.07.2017, 08:37
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Re: easyjet cancelled flight & refuse to compensate

Regulation 261/2004 covers 'compensation' for cancellation, long delays, and denied boarding. It also covers the provisions of care in the event one of the above has taken place.

Care covers hotels, where approppriate, and transportation to/from said hotel (and without streaching the intent too far, transportation to home for those able. It also covers meals and telephone calls, etc.

Cash compensation for cancellations and delays has a caveat though. In legalise it says if the situation was due to extraordinary circumstances (i.e. when an unexpected event happens that delays / stops a service that could not have been prevented if reasonable measures had been taken.) then compensation is not payable.

In your case the airline must provide care, no opt out for that - despite it not being their fault, but it believes it is not required to pay compensation as it could not have prevented the delay/cancellation.

If you still want to fight you are on shaky grounds. You might want to consider using one of the many legal firms that have popped up to deal with claims. Be careful as some take very large fees and few are transparent about your costs. 10% of everything is probably the minimum, but 30-50% more likely.

Tell me how the €250 compensation compares to the total fare you paid?

Edited to add, this doesn't mean they are not responsible for proven costs you have incurred. Using the claim form was a good first step. But keep repeating that easyjet staff told you to buy tickets on any other airline.
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  #24  
Old 29.07.2017, 08:54
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Re: easyjet cancelled flight & refuse to compensate

MMM
the cost of the flight was 150 CHF plus 30 for the suitcase
KLM was 505 pounds - via Amsterdam.

If I could get 250 Euros back and the cost of my cancelled flight, I would be kind of OK - I had almost run out of Insulin and needed to get back for a hospital appointment and a very important meeting which was worth much more than all of this.

I do not really want a protractive fight - especially one which costs 30 percent.

Will just use KLM from now on. Totally different experience - terminal 3 in Manchester was a breeze with security and check in.
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  #25  
Old 29.07.2017, 11:54
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Re: easyjet cancelled flight & refuse to compensate

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Looks like they are trying to wriggle their way out of this.
They paid for the hotel - so this seems like a sign of admission of responsibility. Also the two girls at the desk organised taxis to London for other people and verbally said that easy jet would pay for us for any flight that we booked.
Looks like I have a bit of a fight on my hands.

Any suggestions?
All the advice and info you need is here - http://www.moneysavingexpert.com/travel/flight-delays

There's a dedicated thread to claiming from Easyjet here - http://forums.moneysavingexpert.com/....php?t=4384709

...and you can check if you have a claim here - http://www.bottonline.co.uk/flight-delay-compensation

With the last link, the company will contact you by email a couple of times to ask if you want to proceed, but then give up. They're so inundated with claims that they don't hassle people. I'm using them at the moment purely because I also got a refusal for a legitimate claim, and a it's simpler option when you're not in the UK.

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I do not really want a protractive fight - especially one which costs 30 percent.
I find that you need to either be up for the fight, or happy to hand it over to someone else. If my attempts get me nothing, then I'm happy to hand it to someone who can get me £450 of a £600 claim.

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Will just use KLM from now on. Totally different experience - terminal 3 in Manchester was a breeze with security and check in.
I've largely switched to Eurowings via one of the German airports, and they've been far better than Easyjet so far. Besides them being more reliable, their arrival times in Manchester give me a much better choice of car rentals, unlike Easyjet's 22:55 arrival which has occasionally meant not clearing the airport until midnight. I was really surprised that the Flight Centre didn't offer you Eurowings and their one ways start at £70 and I usually pay £95.

I would say, don't limit yourself to KLM. The fares for Switzerland to Manchester chop and change all the time. I've used Brussels Air, Germanwings and Swiss so far purely because they were the cheapest options from Zurich on the date. For my next trip, it looks like BA via LHR will be the cheapest, surprisingly enough, and KLM for the trip after that. What I did like about Brussles Air is that their lowest fares include a 23kg bag.
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  #26  
Old 29.07.2017, 12:00
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Re: easyjet cancelled flight & refuse to compensate

This is a good article on the subject too... http://www.thisismoney.co.uk/money/h...-261-2004.html
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  #27  
Old 29.07.2017, 16:52
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Re: easyjet cancelled flight & refuse to compensate

Very informative. Thank you.
Basically I am not trying to be greedy.
Just trying to get my flight with KLM paid for.
It was the only one available that day - english school holidays just started and everything was booked up.
Plus 5 quid for the train to Manchhester airport (I walked a mile with my suitcase to the railway station) and the money back for my original ticket.

Not even looking for compensation.
If easyjet cause me any problems, then I will go with the legal option above, claim the compensation and hopefully this will cover the 25% fee.
Good plan - in theory
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  #28  
Old 29.07.2017, 17:10
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Re: easyjet cancelled flight & refuse to compensate

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Very informative. Thank you.
Basically I am not trying to be greedy.
Just trying to get my flight with KLM paid for.
It was the only one available that day - english school holidays just started and everything was booked up.
Plus 5 quid for the train to Manchhester airport (I walked a mile with my suitcase to the railway station) and the money back for my original ticket.

Not even looking for compensation.
If easyjet cause me any problems, then I will go with the legal option above, claim the compensation and hopefully this will cover the 25% fee.
Good plan - in theory
KLM flight makes sense. 5 quid for the train? LOL.
Not asking for compensation but the money for the original flight back in addition to the flight you actually took? Doesn't that mean you're planning to get that trip for zero?
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Old 29.07.2017, 17:37
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Re: easyjet cancelled flight & refuse to compensate

This is true.
I am being greedy.
Kind of forgot that I must pay to get from a to b
Thanks for the reality check
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  #30  
Old 29.07.2017, 17:58
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Re: easyjet cancelled flight & refuse to compensate

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Basically I am not trying to be greedy.
Just trying to get my flight with KLM paid for.
Precisely.

If you look at it purely as a business transaction, you're out of pocket through no fault of your own, and you just want that correcting. That's exactly how I see it. I'm great at going the extra mile for other people, but lackadaisical when it comes to doing it for myself because I can shrug it off, but Easyjet keep doing this when the majority of airlines around them don't cancel a fraction of the flights they do.
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  #31  
Old 29.07.2017, 20:19
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Re: easyjet cancelled flight & refuse to compensate

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Precisely.

If you look at it purely as a business transaction, you're out of pocket through no fault of your own, and you just want that correcting. That's exactly how I see it. I'm great at going the extra mile for other people, but lackadaisical when it comes to doing it for myself because I can shrug it off, but Easyjet keep doing this when the majority of airlines around them don't cancel a fraction of the flights they do.
Does anybody know the reason why Easyjet does it so often then? (As apparently the weather they gave as a reason was fine and the others flew out?)
Maybe their planes are so bad, it has to be "Windstill" (windless?) for them to fly safely?
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  #32  
Old 30.07.2017, 13:19
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Re: easyjet cancelled flight & refuse to compensate

I got the same email.

I've asked them to be more specific...
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  #33  
Old 30.07.2017, 13:46
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Re: easyjet cancelled flight & refuse to compensate

Maybe you shouldn't argue too forcefully. ....

https://www.theguardian.com/world/20...rker-in-france
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  #34  
Old 30.07.2017, 13:53
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Re: easyjet cancelled flight & refuse to compensate

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Maybe their planes are so bad, it has to be "Windstill" (windless?) for them to fly safely?
Nah. The elastic band on their catapult has snapped.
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  #35  
Old 14.08.2017, 11:01
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Re: easyjet cancelled flight & refuse to compensate

update on this topic - the company in charge of getting refund (airhelp) just wrote us that they will not pursue this further, since there was bad weather on the airport and multiple carriers didn't take off (which is not true, all other companies flew away happily in all directions and without any delays, before and after these flights). it feels like some internal issue being masked as weather problem to me.

so easyjet helpdesk on the airport told us a lie - to buy a ticket from any other company up to 300-400 CHF and they will compensate. now we're the ones paying the quite expensive tickets...

as said before, never ever again with them, just too lousy a company
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  #36  
Old 14.08.2017, 11:28
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Re: easyjet cancelled flight & refuse to compensate

Airhelp would have checked the actual situation that occurred that day at that airport (origin or destination, or both). They know which claims will succeed and which will not. If they won't pursue it, it means you haven't a snowballs chance in hell.

Often with weather problems, the airlines serving that particular airport are told to reduce their flights. The more flights an airline has, the more flights they will be told to cancel. An airline that flies once a day may get by, an airline with 50% of the capacity at that airport might be told to reduce their flights by 30% or more.

Why did they cancel your flight? A billion reasons why yours was selected over others.
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  #37  
Old 14.08.2017, 12:29
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Re: easyjet cancelled flight & refuse to compensate

Still waiting for some feedback on mine.
Got a reply last week to say it was a problem with air traffic control and that my receipt for KLM was not detailed enough.
Think I must try airhelp now.
No more easyjet unless it is cheap and I have no time constraints.
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  #38  
Old 14.08.2017, 12:45
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Re: easyjet cancelled flight & refuse to compensate

Young neighbour and friends were delayed 23 hrs returning form Mallorca- filled in online-form and got about 350 CHF in his bank account within hours. He and friends had only paid about CHF for flight.
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Old 07.09.2017, 04:16
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Re: easyjet cancelled flight & refuse to compensate

Hi John,

Just a quick update r.e. Easyjet. We had to get a last minute Easyjet flight on Tuesday night from Geneva to the UK, and were delayed yet again. Only 1hr 20 this time, but I got talking to an airport employee (not a cleaner, shop assistant, etc, before anyone asks). He told me almost all the Easyjet arrivals from, and flights to UK are delayed, even though the vast majority of their flights to other European countries are on time.

It makes me wonder if Easyjet absorb route delays on the UK flights because we're more inclined to accept it than other Europeans? The reason given for our delay this time was some codswallop about the plane needing intensive cleaning, and as our flight was much later in the day, the decision was made to delay our flight.
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Old 07.09.2017, 08:21
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Re: easyjet cancelled flight & refuse to compensate

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Hi John,

Just a quick update r.e. Easyjet. We had to get a last minute Easyjet flight on Tuesday night from Geneva to the UK, and were delayed yet again. Only 1hr 20 this time, but I got talking to an airport employee (not a cleaner, shop assistant, etc, before anyone asks). He told me almost all the Easyjet arrivals from, and flights to UK are delayed, even though the vast majority of their flights to other European countries are on time.

It makes me wonder if Easyjet absorb route delays on the UK flights because we're more inclined to accept it than other Europeans? The reason given for our delay this time was some codswallop about the plane needing intensive cleaning, and as our flight was much later in the day, the decision was made to delay our flight.
I have flown UK to CH over 100 times with Easyjet, only ever had 1 delay over 1 hour & never had a flight cancelled. I think the claim is BS.
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