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  #81  
Old 22.12.2018, 12:11
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Re: easyjet cancelled flight & refuse to compensate

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I contacted American Airlines but the first response is that they reject the claim.

Anyone had experience in a situation like this? Seems to me like they should take reasonable planning to prevent this kind of delay.
If the flights are on the same ticket, the airline is responsible for getting you on the next available flight to your destination, so what did they do, and what did you claim for?
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  #82  
Old 22.12.2018, 20:09
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Re: easyjet cancelled flight & refuse to compensate

It was all on the same ticket so it should be eligible for the claim.

Only question is if it counts as an extraordinary circumstance or not. I would say it doesn’t meet the definition of extraordinary circumstance. I’ll keep you updated with how it goes though, may need to go through a 3rd party company to help
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  #83  
Old 22.12.2018, 20:10
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Re: easyjet cancelled flight & refuse to compensate

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So you find it fair to keep 200 people waiting for one or two people ?


Not to mention if the plane misses it's take off slot, they have to get another one and a landing slot.....
Not really trying to say what’s fair or not, more that the circumstance doesnt meet the criteria for extraordinary circumstances
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  #84  
Old 17.03.2019, 21:32
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Re: easyjet cancelled flight & refuse to compensate

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Not really trying to say what’s fair or not, more that the circumstance doesnt meet the criteria for extraordinary circumstances
I understand that all EU based flights have regulations for Compensation. The
relevant EU Office may be of help.
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  #85  
Old 18.03.2019, 10:17
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Re: easyjet cancelled flight & refuse to compensate

What was your itinerary? AA doesn’t fly from Geneva. Where was your connection? If, for example, it was a British Airways operated flight Geneva London and this was the flight that was delayed then you should contact them in the first instance.

BA, who have multiple daily flights would be more likely to have backups, than an airline with only one daily, or less, flights.

It is hardly AA’s fault if BA didn’t get you to the connecting point.

Code sharing confuses things but it is the operating carrier that is subject to the regulation.
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  #86  
Old 27.03.2020, 14:08
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Re: easyjet cancelled flight & refuse to compensate

So a lot of us will be in the same boat of EasyJet flights cancelled due to the pandemic. For a couple of weeks now its been possible to change the dates of your flights free of charge.

If you want to cancel and the flight is still showing as travelling, you need to wait for them to update the status and then you will get an automated email informing you of your options.

Having just received such an email for a cancelled flight next Friday, I can tell you that there are no new options. You cannot easily ask for a refund (unless you want a multi-hour wait on the phone), just re-book to another flight or route.

I've done some reading around and it seems like you don't actually have to do anything. They cancelled the flight and therefore they should refund your money but it will take some time (few weeks).
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Old 27.03.2020, 14:13
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Re: easyjet cancelled flight & refuse to compensate

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So a lot of us will be in the same boat of EasyJet flights cancelled due to the pandemic. For a couple of weeks now its been possible to change the dates of your flights free of charge.

If you want to cancel and the flight is still showing as travelling, you need to wait for them to update the status and then you will get an automated email informing you of your options.

Having just received such an email for a cancelled flight next Friday, I can tell you that there are no new options. You cannot easily ask for a refund, just re-book to another flight or route.

I've done some reading around and it seems like you don't actually have to do anything. They cancelled the flight and therefore they should refund your money but it will take some time (few weeks).
Yep same boat.
Been trying to call for 2 weeks now and have not been able to get through. Only 3 canceled flights so far ... waiting for the 4th any day now.
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  #88  
Old 27.03.2020, 15:01
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Re: easyjet cancelled flight & refuse to compensate

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Having just received such an email for a cancelled flight next Friday, I can tell you that there are no new options. You cannot easily ask for a refund (unless you want a multi-hour wait on the phone),
Or speak German or French...

As I've said before, but I think it's worth reiterating, in the past with cancelled flights from EasyJet, I've sought reimbursement for my alternative arrangements (not compensation) and always got it within a few weeks.
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Old 27.03.2020, 16:03
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Re: easyjet cancelled flight & refuse to compensate

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So a lot of us will be in the same boat of EasyJet flights cancelled due to the pandemic. For a couple of weeks now its been possible to change the dates of your flights free of charge.

If you want to cancel and the flight is still showing as travelling, you need to wait for them to update the status and then you will get an automated email informing you of your options.

Having just received such an email for a cancelled flight next Friday, I can tell you that there are no new options. You cannot easily ask for a refund (unless you want a multi-hour wait on the phone), just re-book to another flight or route.

I've done some reading around and it seems like you don't actually have to do anything. They cancelled the flight and therefore they should refund your money but it will take some time (few weeks).
We have four tickets to Lisbon (and back) on April 8th. No news from them yet except that "you can change free of charge" one. The problem is we want to change to next April (2021), which is not open yet.

Anyone else in the same flight? Any info?
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  #90  
Old 27.03.2020, 16:25
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Re: easyjet cancelled flight & refuse to compensate

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We have four tickets to Lisbon (and back) on April 8th. No news from them yet except that "you can change free of charge" one. The problem is we want to change to next April (2021), which is not open yet.

Anyone else in the same flight? Any info?
You need to wait until the flight is cancelled (usually a week to a few days before) and then you will be entitled to a refund under Regulation (EC) No 261/2004.

If its still going ahead (but you don't want to go) then you need to change the flight to another date or route because cancelling and getting your money back won't be an option. In your case alternative dates in 2021 aren't available so maybe use the credit for a trip somewhere else later this year.
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  #91  
Old 27.03.2020, 20:23
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Re: easyjet cancelled flight & refuse to compensate

Same boat with Swiss. They cancelled my return flight on Monday next week to New York. If I had cancelled then I would only get taxes back, if I wanted to I could have received a credit note for use of up to a year. I wanted a full refund so had to wait till they cancelled the flight themselves. It’s the only way you can get a full refund. 2 points: 1) I was told that the refunds team was off work due to Coronavirus and the refund wouldn’t be processed for a good few months, I did read today that by EU law airlines have to give a full refund within a week, not sure if that applies to Switzerland or not thought. Point 2) airlines have pleaded with the government to change the law and allow them to keep cash paid by customers instead of having to give refunds. Seems like most passengers want refunds and know the law, airlines must be in some real cashflow problems...
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Old 27.03.2020, 21:21
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Re: easyjet cancelled flight & refuse to compensate

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Same boat with Swiss. They cancelled my return flight on Monday next week to New York. If I had cancelled then I would only get taxes back, if I wanted to I could have received a credit note for use of up to a year. I wanted a full refund so had to wait till they cancelled the flight themselves. It’s the only way you can get a full refund. 2 points: 1) I was told that the refunds team was off work due to Coronavirus and the refund wouldn’t be processed for a good few months, I did read today that by EU law airlines have to give a full refund within a week, not sure if that applies to Switzerland or not thought. Point 2) airlines have pleaded with the government to change the law and allow them to keep cash paid by customers instead of having to give refunds. Seems like most passengers want refunds and know the law, airlines must be in some real cashflow problems...
It is a companys policy of the lufthansa group to not refund the money, you got only 2 options ; book for a later date (no rebooking fee, but a difference in available seats or tickets have to be paid) or option b apply for a voucher (same rules apply, but can be used for a different destination).

The whole industry is in the biggest mess of all times, so it will take a while until things going back to normal (currently it gets worse).
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  #93  
Old 27.03.2020, 21:42
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Re: easyjet cancelled flight & refuse to compensate

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It is a companys policy of the lufthansa group to not refund the money, you got only 2 options ; book for a later date (no rebooking fee, but a difference in available seats or tickets have to be paid) or option b apply for a voucher (same rules apply, but can be used for a different destination).
I can see that a refund may not be forthcoming if you change your mind about the trip, but surely you must be entitled to a refund if the airline cancels the flight? If I'm going to a wedding or conference, or some other event, and the flight gets cancelled, it's no good to be told I can fly at some other time. I don't want to go some other time.
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  #94  
Old 28.03.2020, 00:55
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Re: easyjet cancelled flight & refuse to compensate

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I can see that a refund may not be forthcoming if you change your mind about the trip, but surely you must be entitled to a refund if the airline cancels the flight? If I'm going to a wedding or conference, or some other event, and the flight gets cancelled, it's no good to be told I can fly at some other time. I don't want to go some other time.
You are correct. The reply by Blackbird is unfortunately incorrect in this circumstance. If an airline cancels your flight then it is obliged to give a full refund. I actually just received an email from Swiss stating I was going to receive a full refund. This is the law after all, company policy or not. Having said this, blackbirds comments are true if YOU cancel or want to change flights in the current climate, not in normal times
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  #95  
Old 28.03.2020, 11:47
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Re: easyjet cancelled flight & refuse to compensate

Do posters really deserve a groan for making what appears to be a honest mistake?

I dont think so.
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Old 29.03.2020, 15:29
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Re: easyjet cancelled flight & refuse to compensate

More easyjet experience. I've got an easyjet flight coming up that I knew would be cancelled. They offered me the chance to change with no rebooking fee, however there was a price change of about 100 chf to the flight on the new dates.

Now it gets interesting, I didn't rebook and easyjet emailed me on Friday to say that the original flights had indeed been cancelled. Now this weekend I went to rebook and found that there was no charge, or price change on the new flights I had been looking at. I rebooked at no cost whatsoever.

It's only one experience but my advice based on it would be to wait until your flight is cancelled before rebooking!
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Old 29.03.2020, 16:23
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Re: easyjet cancelled flight & refuse to compensate

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More easyjet experience. I've got an easyjet flight coming up that I knew would be cancelled. They offered me the chance to change with no rebooking fee, however there was a price change of about 100 chf to the flight on the new dates.

Now it gets interesting, I didn't rebook and easyjet emailed me on Friday to say that the original flights had indeed been cancelled. Now this weekend I went to rebook and found that there was no charge, or price change on the new flights I had been looking at. I rebooked at no cost whatsoever.

It's only one experience but my advice based on it would be to wait until your flight is cancelled before rebooking!
I had exactly the same. It enabled me to re-book in August school hols for no extra cost on top of my cheapish March fares!! If I'd done it before cancellation I'd have had to have coughed up an extra 300chf.
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Old 29.03.2020, 17:57
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Re: easyjet cancelled flight & refuse to compensate

I think the lesson for us to learn is that all airlines( at least EU) offer full refunds if THEY cancel the flight, if we jump the gun and cancel or modify then we are going to pay the price. Will be interesting if this advice changes soon. If the government bow down to the travel industries request to change the law on refunds then we could be seeing just vouchers and modifications allowed
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Old 30.03.2020, 08:25
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Re: easyjet cancelled flight & refuse to compensate

Another update to this one, Easyjet have just grounded their entire fleet due to the Coronavirus situation!
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  #100  
Old 30.03.2020, 08:40
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Re: easyjet cancelled flight & refuse to compensate

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Another update to this one, Easyjet have just grounded their entire fleet due to the Coronavirus situation!
Yeah I just saw that too. . We have 4 flights booked for easter..

They also emailed over the weekend offering "all flights for 34chf " .. But we couldn't find anything at that price.
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