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  #101  
Old 30.03.2020, 09:18
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Re: easyjet cancelled flight & refuse to compensate

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Yeah I just saw that too. . We have 4 flights booked for easter..

They also emailed over the weekend offering "all flights for 34chf " .. But we couldn't find anything at that price.
Me neither! I tried a few destinations and all i got was 100+
Not that it matters much. Who knows when we are flying again
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  #102  
Old 30.03.2020, 09:58
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Re: easyjet cancelled flight & refuse to compensate

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Me neither! I tried a few destinations and all i got was 100+
Not that it matters much. Who knows when we are flying again

We were able to change ours a week ago from the end of March to July without any extra charge.
We called chose English language got it changed immediately.
I suppose we were lucky and hit it at the right time.
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  #103  
Old 30.03.2020, 10:03
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Re: easyjet cancelled flight & refuse to compensate

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We were able to change ours a week ago from the end of March to July without any extra charge.
That's optimistic.


Btw we are only able to "request a voucher"?
I would prefer a proper refund.
Especially as they say "it's only valid for 6 months" [1], and who knows when this will blow over completely.

[1] https://www.easyjet.com/en/policy/coronavirus-vouchers
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  #104  
Old 30.03.2020, 10:50
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Re: easyjet cancelled flight & refuse to compensate

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Another update to this one, Easyjet have just grounded their entire fleet due to the Coronavirus situation!
EasyJet is actually three companies
UK Flight no.s EZYnnnn, aircraft reg G-xxxx
Swiss, Flight no.s EZSnnnn, aircraft reg HB-xxxx
EU (Austria), Flight no.s EZUnnnn, aircraft reg OE-xxxx

I believe the announcement was about the British operation. It might have intended to include the other two, but it isn’t clear.

Only British (EZY) and Swiss (EZS) can operate Swiss - UK routes, while only Swiss and EU (EZU) can operate Swiss -EU routes. So look at your flight numbers. All EZY flights are cancelled. EZS and EZU flights may be cancelled.
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  #105  
Old 30.03.2020, 11:04
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Re: easyjet cancelled flight & refuse to compensate

300 easy jets grounded.
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  #106  
Old 30.03.2020, 11:28
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Re: easyjet cancelled flight & refuse to compensate

@Bowlie Not quite accurate. Easy Jet plc is the parent undertaking listed on the London Stock Exchange and since last March was structured as a 3 Pan European airline Group so it could maintain its Network after Brexit.

Looking at Switzerland, Easy Jet Switzerland SA is a subsidiary undertaking and while UK plc are not 100% shareholders they consolidate the result of SA within UK financial statements on the basis they exercise a dominant influence on the undertaking.

What that means is that Switzerland and Austria cannot act unilaterally in keeping the flights they operate running/start earlier and the entire fleet is grounded. UK have come to an agreement with the union and their staff are paid 80% of their wage from 1 April through the UK government's job retention scheme. I don't know how employees of the Swiss and Austrian subsidiaries will be paid
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  #107  
Old 30.03.2020, 11:36
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Re: easyjet cancelled flight & refuse to compensate

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Me neither! I tried a few destinations and all i got was 100+
Not that it matters much. Who knows when we are flying again
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We were able to change ours a week ago from the end of March to July without any extra charge.
We called chose English language got it changed immediately.
I suppose we were lucky and hit it at the right time.
That’s not the same situation Raffles.

Gata was trying to book new flights based on an email from EasyJet yesterday offering flights for 34chf. It seems that the 34chf flights are as rare as hen’s teeth.
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  #108  
Old 30.03.2020, 11:36
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Re: easyjet cancelled flight & refuse to compensate

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That's optimistic.
Always keep your glass half full.
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  #109  
Old 30.03.2020, 13:15
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Re: easyjet cancelled flight & refuse to compensate

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That’s not the same situation Raffles.

Gata was trying to book new flights based on an email from EasyJet yesterday offering flights for 34chf. It seems that the 34chf flights are as rare as hen’s teeth.
Well, some things haven’t changed ...
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  #110  
Old 30.03.2020, 15:15
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Re: easyjet cancelled flight & refuse to compensate

Well they may have grounded their fleet, but they haven’t cancelled the flights we’ve booked for 28 May / 1 June
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  #111  
Old 30.03.2020, 15:27
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Re: easyjet cancelled flight & refuse to compensate

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Well they may have grounded their fleet, but they haven’t cancelled the flights we’ve booked for 28 May / 1 June
I bet even though they grounded flights, that they won't "cancel" the flights until a few days before departure. If they cancel, they have to give a refund by law. The BBC just did a travel update section, might be on the BBC news website, and they specifically talked about Easy Jet. The BBC reporter who usually does travel updates forget his name, advised calling Easy Jet as online there is now no option to get a refund even if your flight has been cancelled.
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  #112  
Old 30.03.2020, 16:13
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Re: easyjet cancelled flight & refuse to compensate

European regulation 261/2004* requires a refund within 7 days if the airline cancels the flight. You have an option of rerouting or rebooking, but that is your choice. They cannot simply decide not to give you a refund.

*This regulation has been incorporated into both Swiss and UK law.

Airlines are seeking an exemption from this, but they have not been successful.

Last edited by bowlie; 30.03.2020 at 16:26.
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  #113  
Old 30.03.2020, 16:26
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Re: easyjet cancelled flight & refuse to compensate

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European regulation 261/2004* requires a refund within 7 days if the airline cancels the flight. You have an option of rerouting or rebooking, but that is your choice. They cannot simply decide not to give you a refund.

*This regulation has been incorporated into both Swiss and UK law.

I do not believe they have given a firm date as to when they will be starting flights again. A lot can happen in 2 months and there is no need for them to immediately rush to cancel flights for end of May/early June.
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  #114  
Old 30.03.2020, 18:16
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Re: easyjet cancelled flight & refuse to compensate

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I do not believe they have given a firm date as to when they will be starting flights again. A lot can happen in 2 months and there is no need for them to immediately rush to cancel flights for end of May/early June.
Yup, and they won't cancel the flight until around 2days beforehand. If not they/the airline would have to refund everyone from now till May! If they just groud the flights then they can cancel them as and when they need and also start up again as soon as its all blown over. People need to realise that grounded doesnt mean cancelled!

Interestingly, Swiss told me it would be some months before my refund was going to be given as the refunds team was not working due to coronavirus!

Last edited by ormesome; 30.03.2020 at 18:58.
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  #115  
Old 31.03.2020, 09:39
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Re: easyjet cancelled flight & refuse to compensate

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European regulation 261/2004* requires a refund within 7 days if the airline cancels the flight. You have an option of rerouting or rebooking, but that is your choice. They cannot simply decide not to give you a refund.

*This regulation has been incorporated into both Swiss and UK law.

Airlines are seeking an exemption from this, but they have not been successful.
But does a "voucher" count as a refund?
Because that's the only option (at the moment) I see for my flight which was cancelled and was due in 4 days.
The voucher is also valid for only 6 months - and I am not very confident that all will be back in the air within that period...

Calling them won't do much, as their lines are swamped and I won't hold the line for 2+ hours.
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  #116  
Old 31.03.2020, 10:00
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Re: easyjet cancelled flight & refuse to compensate

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European regulation 261/2004* requires a refund within 7 days if the airline cancels the flight.
Doesn't apply in extraordinary circumstances. Pretty sure Coronavirus would cover that.

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You have a good claim for EU261/2004 compensation if.....The incident was not due to “extraordinary circumstances” or if it was did the airline fail to take “all reasonable measures” to minimise the delay.
https://flightdelaypay.com/extraordi...ces-explained/
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  #117  
Old 31.03.2020, 20:37
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Re: easyjet cancelled flight & refuse to compensate

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Doesn't apply in extraordinary circumstances. Pretty sure Coronavirus would cover that.
I’m sorry that just isn’t correct.

The exclusion of extraordinary circumstances applies to compensation for cancellation (or long delays). It does not apply to the other responsibilities of the airline.

Here is the regulation, look at Article 8.

Article 5 (3) is the extraordinary circumstance exception and it clearly applies to cancellations (and by virtue of ECJ rulings) to long delays.

https://eur-lex.europa.eu/legal-cont...X%3A32004R0261

Last edited by bowlie; 31.03.2020 at 21:20.
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  #118  
Old 31.03.2020, 20:50
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Re: easyjet cancelled flight & refuse to compensate

And I note that easyJet shareholders have just taken a multi-million £ dividend, and they are making it difficult for us to claim a refund, which they are required to do within 7 days.
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  #119  
Old 31.03.2020, 22:16
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Re: easyjet cancelled flight & refuse to compensate

I would be perfectly happy with a voucher for whenever flights resume.

I think this could be a technology issue rather than bad intent i.e. trying to re-code their website to add a new feature, get it fully tested and validated before 000s of people start using it.
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  #120  
Old 01.04.2020, 07:51
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Re: easyjet cancelled flight & refuse to compensate

By far the hardest part of this lockdown is the inability to get on a plane to visit my family who I miss dreadfully. So, no, I don't want a refund now but rather the ability to move the flight to a future date so that I know I have a guaranteed seat when flights resume.

As for dividend payments, yes, it does seem obscene but the dividends would have been decided on and payment approved well before the impacts of this virus. It is a listed company and there may have been many individual people who owned a few shares each and were counting on that money.

Stelios (34% shareholder) is a vile nasty individual and it is obscene that he is keeping his £60m in dividends. Crossed paths with him during the Easy Internet Cafe days when he was trying all sorts of manoeuvres to avoid creditors. He and other major sharoholders could well put that money to good use by supporting his cabin crew who are now not on full pay but volunteering their services as qualified first aiders at the London Excel, Birmingham and Manchester
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