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  #121  
Old 01.04.2020, 08:03
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Re: easyjet cancelled flight & refuse to compensate

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I would be perfectly happy with a voucher for whenever flights resume.

I think this could be a technology issue rather than bad intent i.e. trying to re-code their website to add a new feature, get it fully tested and validated before 000s of people start using it.

Refunds also need someone sitting in an office to process them and, in all honesty, is it that essential for Bowlie to get his what, 100 CHF refund within 7 days for a flight he had said in another post was not scheduled until end of May! Is it worth putting Easyjet office worker health at risk and spread the virus further.
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  #122  
Old 01.04.2020, 08:20
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Re: easyjet cancelled flight & refuse to compensate

What's the consensus here? I have flights booked for 19th April.. I doubt if they'll operate these flights and I'm not sure I want to go to the UK then anyway.

I also don't know when we'd travel again other than maybe in summer. Do I change them to some random date in the summer and hope we can go, do I sit on the phone for hours to try get a refund, is there an easy way to just get a credit?
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  #123  
Old 01.04.2020, 08:22
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Re: easyjet cancelled flight & refuse to compensate

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I would be perfectly happy with a voucher for whenever flights resume.
The risk of a voucher is that if the airline goes tits-up the voucher will be worthless.

There's more than one airline that will not survive the next few months.
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  #124  
Old 01.04.2020, 08:29
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Re: easyjet cancelled flight & refuse to compensate

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What's the consensus here? I have flights booked for 19th April.. I doubt if they'll operate these flights and I'm not sure I want to go to the UK then anyway.

I also don't know when we'd travel again other than maybe in summer. Do I change them to some random date in the summer and hope we can go, do I sit on the phone for hours to try get a refund, is there an easy way to just get a credit?
Do nothing and get a refund in that case. I knew exactly when I wanted to travel again and so just rebooked (after the cancellation). If I hadn't had known then I would have gotten a refund.

BTW, you can re-book on any route, not just the one you were planning on flying on.
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  #125  
Old 01.04.2020, 08:36
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Re: easyjet cancelled flight & refuse to compensate

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What's the consensus here? I have flights booked for 19th April.. I doubt if they'll operate these flights and I'm not sure I want to go to the UK then anyway.

I also don't know when we'd travel again other than maybe in summer. Do I change them to some random date in the summer and hope we can go, do I sit on the phone for hours to try get a refund, is there an easy way to just get a credit?

Depends what you paid for them in the first place and your reasons for flying. We always waited until Easyjet had a sale and then booked several flights for various dates cheaply. My family is in UK and we are desperate to see each other as soon as we are able. I would prefer to gamble on changing them to a later date at no cost rather than running the risk that there will be an initial surge of bookings when flights return, meaning sold out flights or five times the price I paid a while ago
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  #126  
Old 01.04.2020, 08:45
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Re: easyjet cancelled flight & refuse to compensate

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Do nothing and get a refund in that case. I knew exactly when I wanted to travel again and so just rebooked (after the cancellation). If I hadn't had known then I would have gotten a refund.

BTW, you can re-book on any route, not just the one you were planning on flying on.
Refund route is calling them at the moment I think yeah? Booking something completely different might be an option. Hmm

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Depends what you paid for them in the first place and your reasons for flying. We always waited until Easyjet had a sale and then booked several flights for various dates cheaply. My family is in UK and we are desperate to see each other as soon as we are able. I would prefer to gamble on changing them to a later date at no cost rather than running the risk that there will be an initial surge of bookings when flights return, meaning sold out flights or five times the price I paid a while ago
It's around 500chf .. Wife and kids spend some of the easter break in the UK, I head over separately, all come back together. So it's a few different flights.

We already have summer holiday booked in July so don't want to change to summer really.. Maybe the October break would be a good shot..

Choices choices .. I'll let wife decide.
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  #127  
Old 01.04.2020, 08:57
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Re: easyjet cancelled flight & refuse to compensate

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Refund route is calling them at the moment I think yeah? Booking something completely different might be an option. Hmm
I think as others have said you needn't do anything at the moment, just wait for the flight to be cancelled and you'll eventually receive a refund.
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  #128  
Old 01.04.2020, 09:08
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Re: easyjet cancelled flight & refuse to compensate

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I think as others have said you needn't do anything at the moment, just wait for the flight to be cancelled and you'll eventually receive a refund.

Are they just cancelling them on a rolling day basis, day or so before flight was scheduled to depart?
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  #129  
Old 01.04.2020, 10:22
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Re: easyjet cancelled flight & refuse to compensate

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Refunds also need someone sitting in an office to process them and, in all honesty, is it that essential for Bowlie to get his what, 100 CHF refund within 7 days for a flight he had said in another post was not scheduled until end of May! Is it worth putting Easyjet office worker health at risk and spread the virus further.
Completely agree, I am in no rush for the refund or credit note but I wish they would just make a statement and clarify the situation. They are unnecessarily making 000s of people call up their customer care line, and I am sure its no picnic for their staff either. One irate customer after the other.
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  #130  
Old 01.04.2020, 12:51
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Re: easyjet cancelled flight & refuse to compensate

I’m not that sympathetic with easyJet at the moment. They have just paid multi-million pound dividends to their shareholders. £174 million in fact paid last week.
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  #131  
Old 01.04.2020, 13:01
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Re: easyjet cancelled flight & refuse to compensate

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I’m not that sympathetic with easyJet at the moment. They have just paid multi-million pound dividends to their shareholders. £174 million in fact paid last week.
I'm not defending them, but the dividend payment was announced at their annual meeting on 27th February when things didn't look so dire.
The story really blew up when it was paid out on Mar 20th but legally I don't think it could have been reversed.
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  #132  
Old 01.04.2020, 13:09
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Re: easyjet cancelled flight & refuse to compensate

please don't hurt the messenger.....but easyjet Switzerland (~1000 employees) is looking for financial aid from the Swiss confederation https://www.swissinfo.ch/eng/covid-1...skies/45657490


easyjet split last year into smaller subsidiaries based on continental Europe to enjoy the benefits of being an EU airline after Brexit.
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  #133  
Old 01.04.2020, 13:26
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Re: easyjet cancelled flight & refuse to compensate

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I'm not defending them, but the dividend payment was announced at their annual meeting on 27th February when things didn't look so dire.
The story really blew up when it was paid out on Mar 20th but legally I don't think it could have been reversed.

Stelios is at odds with the board and according to an article the board did try to block it but were legally unable to. I think all they could have done was deferred payment, but that likely needed shareholder approval and Stelios owns 34%



All sorts of investors including some private individuals dabbling in the markets and not sure if there is an employee share purchase scheme. The right thing for Stelios to have done was to have returned his £60m/used it to support staff some of whom are volunteering at the NHS Nightingale Hospitals
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  #134  
Old 01.04.2020, 13:48
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Re: easyjet cancelled flight & refuse to compensate

Not only in Europe: (From Travel Mole)

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US airlines urged to give refunds, not credit vouchers

A group of US senators have urged major US airlines to start repaying customers with refunds rather than credit vouchers.

They says they have a 'moral responsibility' to do so, having secured billions in taxpayers' money to bail them out.

"We believe your company has a moral responsibility to provide real refunds, not travel vouchers, to consumers, and to support State Department efforts to repatriate any American citizens trying to come home," the nine senators said in a letter to the CEOs of 11 airlines.

The letter was signed by Senators Elizabeth Warren, Ed Markey, Kamala Harris, Bernie Sanders, Amy Klobuchar, Richard Blumenthal, Chris Murphy, Sheldon Whitehouse and Bob Casey.

"Americans need money now to pay for basic necessities, not temporary credits towards future travel," they wrote.

The lawmakers want the airlines to publicly disclose 'the total value' of all travel vouchers and credits issued and the total number flights they have cancelled.

Only American Airlines has made a response to the letter so far.

AA says its 'comprehensive travel waivers are designed to meet the full range of our customers needs

Airlines are also facing heat over the issue in Canada.

A class action lawsuit was filed against Swoop, WestJet, Air Canada, Air Transat and Sunwing for a refusal to issue refunds.
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  #135  
Old 01.04.2020, 14:39
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Re: easyjet cancelled flight & refuse to compensate

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I would be perfectly happy with a voucher for whenever flights resume.
Perhaps, but for now they are only stating their vouchers are "valid for 6 months", which a) is likely not to be flying period yet b) prices will be enormous once things open up.

I much prefer a proper refund, for my non-essential flight (which wouldn't make much sense to reschedule for anytime in the future, as we don't know what the future brings).
But I don't want to sound too entitled, and am patient in waiting it out.
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  #136  
Old 02.04.2020, 08:05
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Re: easyjet cancelled flight & refuse to compensate

The is the EC’ view.
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Bloomberg) -- Airlines grappling with their biggest peacetime crisis face a European Union legal headache after offering customers vouchers instead of immediate refunds for flights canceled amid the Covid-19 pandemic.

Consumer groups say the offers -- intended to preserve dwindling cash balances -- flout the bloc’s rules, which insist passengers should get to choose a voucher or a full repayment. It isn’t clear if airlines breach those rules by offering a voucher today with a promise of a refund in a year’s time if unused.

“Airlines must refund canceled flight tickets,” EU Transport Commissioner Adina Valean said in an emailed statement on Wednesday in Brussels. “They can of course also offer a voucher but -- and this is very important -- only if the customer agrees to accept this. If the customer does not want a voucher or other proposed solution, the company must reimburse.”

She didn’t address the issue of delayed refunds.
EU law requires reimbursements to be made within seven days. The legislation, which dates to 2004, sets no time limit for the validity of travel vouchers.
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  #137  
Old 02.04.2020, 12:59
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Re: easyjet cancelled flight & refuse to compensate

My understanding is that Easyjet are cancelling flights on a rolling day basis a few days before the flight was due to depart. Customers on cancelled flights can transfer to an alternative flight/get a voucher online or can call the contact centre for a refund. They can claim a refund up to 12 months after departure date. Anyone able to confirm?

Contact centres are overwhelmed and I assume that one of the reasons EasyJet didn't cancel everything for the next two months is because it would have completely broken the contact centre.

I am not IT so I have no idea how simple it would be to offer refunds online. Pretty sure if they had offered them online the minute the grounding was announced it would have crashed their systems.


I feel extremely sorry for the call centre staff. Not only are they forced to travel to work, risking their health, but it must be so stressful for them having to deal with many irate and abusive callers likely calling from the safety of their armchairs
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  #138  
Old 02.04.2020, 14:09
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Re: easyjet cancelled flight & refuse to compensate

Has anyone here been successful in getting through to a human at easyjet?

Has anyone been successful in getting a refund?

I would have though that ‘call centre’ personnel would be have been one of the easier ones to convert to ‘work from home’. And I believe easyjet has a surplus of staff who are not flying at the moment.

Easy’s IT system can take my money within seconds without any human intervention. Shouldn’t be difficult to give me the money back. Giving them 7 days is actually quite generous.

It’s only when one (intentionally?) complicate the system by introducing ‘vouchers’ etc. does it become difficult. They have never done this before.
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  #139  
Old 02.04.2020, 16:14
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Re: easyjet cancelled flight & refuse to compensate

I don't know why my "Quote" button only works infrequently.


@Bowlie, You do know that cabin crew are first aid/CPR trained. Would you prefer they put that training to good use by volunteering to help overworked NHS Doctors and Nurses at the new Nightingale hospitals being set up to deal with the pandemic or deal with your refund!
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Old 02.04.2020, 16:29
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Re: easyjet cancelled flight & refuse to compensate

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I would have though that ‘call centre’ personnel would be have been one of the easier ones to convert to ‘work from home’. And I believe easyjet has a surplus of staff who are not flying at the moment.
Wow you really think that flight attendant staff will be "repurposed" to work in a call center in these times?

Last edited by gipfelisturmer; 02.04.2020 at 16:45.
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