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Old 19.07.2017, 15:28
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easyjet cancelled flight & refuse to compensate

Hi,
few weeks ago we went to London from Geneva, it was Thursday evening flight. Upon arrival to airport, we saw all easyJet flights being cancelled (if I recall there were 4-5 of them). They didn't have any other flight to LDN that day, and for next 3 days all other flights were booked.

They gave us the option to either go somewhere else (not really great since we had other friends coming there for a gathering) or find another company. Easyjet helpdesk stated that price of single ticket shouldn't cross 300-400 CHF (it was weird that they didn't know exact limit, but it was midnight, everybody pissed off so we didn't push them too much).

Every single company flying from GVA was either fully booked or had few economy tickets for single GVA -> LDN flight from 600 CHF upwards, so we had to go via Zurich, meaning adding the cost of super-expensive swiss trains (which surprise surprise... got BROKE just before Bern. when people brag about quality of swiss trains, I laugh... they are just less horrible than most out there, but supremely overpriced).

Now easyjet sent us an email that because the cancellation was "due to weather" they don't have the need to compensate anything, not even our substitute flight. Of course that's a stupid excuse, all other companies left GVA airport safely and OK that night. Somebody mentioned to us that easyjet had some technical difficulties few weeks back, not sure if those are related.

We're using some 3rd party company to retrieve the money from easyJet, it will cost 50 CHF/ticket, effectively we will get 250 CHF max. They say this is quite standard easyJet behaviour.

Is this normal and can they really claim weather conditions as reason to not compensate?

So, be aware of them, you really get what you pay for in many cases. For us, easyjet only if absolutely the last possible option. Vacations are worth much more to us than few bucks saved on crappy unreliable aircraft carriers.
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Old 19.07.2017, 15:33
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Re: easyjet cancelled flight & refuse to compensate

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Both. With cancelled/delayed flights, you won't receive compensation if the cancellation/delay was due to extraordinary circumstances for example due to bad weather. Where the cancellation/delay was due to extraordinary circumstances, you may not have the right to compensation, but the carrier must still offer you assistance (reimbursement or re-routing) and care (meals and/or accommodation) while you are waiting for alternative transport.
From here.
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Old 19.07.2017, 15:41
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Re: easyjet cancelled flight & refuse to compensate

Unfortunately cancellation due to weather does not need to be the weather at your departure airport nor your destination.
If you don´t want to go through the bother, use a 3rd party, also as they are very experienced in working with reluctant airlines.
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Old 19.07.2017, 16:32
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Re: easyjet cancelled flight & refuse to compensate

OK thank you, so we're taking the proper route.
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Old 19.07.2017, 17:32
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Re: easyjet cancelled flight & refuse to compensate

Can I please ask what date your flight was cancelled?

I had friends staying in our apartment whilst we were away, and their return flight from Basel to Manchester on Saturday, 8 July, was cancelled after they'd arrived at the airport. I found that Easyjet had cancelled 24 flights that day, and their plane had been cancelled in Manchester before flying to Basel and turning round for the return to Manchester. They were also told that it would be 4 days before Easyjet could get them back to Manchester.

My friends got a free hotel in Basel via the Easyjet app, rebooked on Lufthansa from Zurich to Manchester via Frankfurt at a cost of £700 for the pair of them, and were informed last Sunday that the full amount of their costs, including trains from Basel to Zurich airport and the Lufthansa flights, had been transfered to their account.
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Old 19.07.2017, 17:46
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Re: easyjet cancelled flight & refuse to compensate

when easyjet left me stranded in scotland they did refund my train costs to london, food, flight to geneva and train back to zurich, they also blamed it on bad weather (snow at edinburgh airport) yet the plane managed to take off ok once they had unloaded us all. shitty airline.

that was on a sunday morning, next easyjet flight was going to be wednesday and that only had 2 spare seats at the time of cancellation, so no way in hell easyjet could possibly get a full flight of people back.
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Old 19.07.2017, 19:57
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Re: easyjet cancelled flight & refuse to compensate

Hi,

Sad to hear about the Easyjet problem, that is bad and I would have thought under EU law they should compensate you.

What about using your travel insurance ? Also swiss trains don't see so expensive as most people here have either a half price card or a swiss pass. I would not think of 330 CHF per month for unlimited train travel in Switzerland to be too expensive.

Have fun
Martin
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Old 20.07.2017, 17:18
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Re: easyjet cancelled flight & refuse to compensate

Hi,
it was Thursday 6th of July if I recall correctly, flight GVA -> LDN LTN cca 21:30.
As we were left in GVA, we didn't need hotel at least.

As for demi-tarif, we live in Geneva on the alps side, and almost never go to Switzerland (having Chamonix 45 min ride is really awesome, and rest of France/Italy is beautiful too), so Swiss trains are used roughly 1x per year max. For >1 person, even with demi tariff, they are just too expensive compared to cars.
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Old 20.07.2017, 18:47
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Re: easyjet cancelled flight & refuse to compensate

I had an awful experience with Swiss Airlines a few weeks back, and it was actually due to mechanical failure. While they booked us on another flight the next day, they refused to reimburse us for the lost hotel fees at our arrival destination.

"The cause of this irregularity was unexpected and it is an unavoidable fact that such irregularities can occur at short notice and this cannot always be prevented. As such circumstances are considered extraordinary; we regret to inform you that you are not eligible for financial compensation or refunds of your fully used tickets. "

I don't see how this applies under the EU law...I wish you the best, but after a lot of fighting - I have not gotten anywhere. I booked Swiss because I would not go through the usual problems/risks of a discount airline, but it actually turned out to be worse than anything else I've experienced. (Won't bore you with the details!)
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Old 20.07.2017, 19:03
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Re: easyjet cancelled flight & refuse to compensate

Swisstobe,
It's complicated. European Court of Justice rulings that the EU regulation extends to technical cancellations, don't actually apply to Swiss company's flights from Switzerland.

easyJet do apply the ECJ rulings on their flights from Switzerland.
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Old 21.07.2017, 10:42
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Re: easyjet cancelled flight & refuse to compensate

I guess I must have misunderstood what was on their website:

https://www.swiss.com/us/en/terms-co...er-rights.html

Oh well, other battles to fight in this world than a couple hundred bucks from a greedy airline.
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Old 26.07.2017, 11:27
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Re: easyjet cancelled flight & refuse to compensate

On Tuesday evening I was supposed to fly back from Manchester to Basel.
To cut a long story short, after lying about the plan plane being delayed for 2 hours, we found out the there was no plane and no chance of a flight for 3 days.
We eventually were put up in a hotel in Manchester and told to sort out our own flights to Switzerland. (They said we can claim this back)

My mobile had run out of credit, so I waited until 09-00 and found a travel agent in Piccadilly called "Flight Centre", where a very helpful lady found me the last flight to Switzerland - KLM business class for 505 quid.

I am not sure how to actually claim back this money - I logged into easy jet and I can refund the cancelled flight which was about 150 CHF - has anyone ever claimed back alternative flights from easy jet? What is the process?
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Old 26.07.2017, 12:24
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Re: easyjet cancelled flight & refuse to compensate

https://www.easyjet.com/en/claim/welfare
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Old 26.07.2017, 13:04
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Re: easyjet cancelled flight & refuse to compensate

Jbrady. Have you booked the KLM flights? And purely out of interest, which hotel did they put you in?
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Old 26.07.2017, 14:10
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Re: easyjet cancelled flight & refuse to compensate

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On Tuesday evening I was supposed to fly back from Manchester to Basel.
To cut a long story short, after lying about the plan plane being delayed for 2 hours, we found out the there was no plane and no chance of a flight for 3 days.
We eventually were put up in a hotel in Manchester and told to sort out our own flights to Switzerland. (They said we can claim this back)

My mobile had run out of credit, so I waited until 09-00 and found a travel agent in Piccadilly called "Flight Centre", where a very helpful lady found me the last flight to Switzerland - KLM business class for 505 quid.

I am not sure how to actually claim back this money - I logged into easy jet and I can refund the cancelled flight which was about 150 CHF - has anyone ever claimed back alternative flights from easy jet? What is the process?

https://www.englishforum.ch/transpor...ml#post2822172


Sounds like you were in good company.... The flight was cancelled
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Old 26.07.2017, 18:23
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Re: easyjet cancelled flight & refuse to compensate

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Jbrady. Have you booked the KLM flights? And purely out of interest, which hotel did they put you in?
It was the Midland hotel on Oxford road in central manchester.
Quite nice - 15 quid snack allowance - no beers allowed. Plus breakfast.
Pint of Guinness cost 5.50 pounds - did not have many.
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Old 26.07.2017, 18:42
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Re: easyjet cancelled flight & refuse to compensate

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It was the Midland hotel on Oxford road in central manchester.
Quite nice
That will have cost them a bob or three. It's only where Mr.Rolls met Mr.Royce to talk about building a car. Every recent British PM and some American Presidents have stayed there.

My mate was given a room in Basel Casino the other week. Where are Easyjet getting their money from to keep forking out for all these cancellation rooms?!!
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Old 26.07.2017, 19:08
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Re: easyjet cancelled flight & refuse to compensate

Out of the whole flight, only 12 people needed a hotel.
Most went home.
Some got a taxi down to London at 06.00 to get an easyjet connection. (Booked up by the time I was served)

Nice to know I was sleeping in the same bed as such prominent folk - shame that I spilt my diet coke on it.

Discussed avoiding double yellow line parking charges with a drunken man from Qatar and his girl. He had 7 tickets in 2 days. Think Rolls and Royce probably had a better outcome than he did. Ticket at 08.00 - he had moved it to disabled parking.

The TV did not work in my room.

But was better than dossing out all night at Terminal 1 - so thank you easyjet in advance of my KLM refund.
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Old 27.07.2017, 10:56
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Re: easyjet cancelled flight & refuse to compensate

Just a quick question - have you ever used this form or did you just google it.
I found this form but did not want to use it as it was not within easy jets website and I thought that it was a scam.

I just tried to fill in all the details including bank accounts and once you get to the end, nothing happens.

Maybe it just timed out?
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Old 27.07.2017, 11:03
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Re: easyjet cancelled flight & refuse to compensate

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Just a quick question - have you ever used this form or did you just google it.
I found this form but did not want to use it as it was not within easy jets website and I thought that it was a scam.

I just tried to fill in all the details including bank accounts and once you get to the end, nothing happens.
I went to squeezie's home page, clicked on "Help"; then "Delays and Cancellations"; then "How to claim for expenses"; then "Click here for the expenses claim form" ... ta da ... I then copied the link and pasted into the thread above.

You have to click on the "I am not a robot" button and the button which you certify the information is correct before clicking on continue. Perhaps try another browser?
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