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Old 28.02.2019, 09:32
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Annoyed by rental car company admin fee

They just put the amount they want. I received a €15 fine from Germany and Hertz is asking for Fr.49- for administration fee.
Basically, more than 75% of the fine is actually coming from Hertz. I would be so glad to find a rental agency where you can rent a car without being afraid to be stolen at one point or the other.
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Old 28.02.2019, 09:48
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Re: Speeding ticket & "HIGH administration" costs

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I would be so glad to find a rental agency where you can rent a car without being afraid to be stolen at one point or the other.
Sorry, I don’t understand this.
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Old 28.02.2019, 09:59
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Re: Speeding ticket & "HIGH administration" costs

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They just put the amount they want. I received a €15 fine from Germany and Hertz is asking for Fr.49- for administration fee.
Basically, more than 75% of the fine is actually coming from Hertz. I would be so glad to find a rental agency where you can rent a car without being afraid to be stolen at one point or the other.
Look at it this way, Hertz have to pay a member of staff to look up who had the car at the time, then write a letter to and ask for payment, cost of the paper,envelop and postage , then process the payment in addition to actually paying the fine.

So it sounds like you got off lightly, admittedly it feels bad in comparison to the fine but it real terms it's very reasonable,
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Old 28.02.2019, 10:00
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Re: Speeding ticket & "HIGH administration" costs

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They just put the amount they want. I received a €15 fine from Germany and Hertz is asking for Fr.49- for administration fee.
Basically, more than 75% of the fine is actually coming from Hertz. I would be so glad to find a rental agency where you can rent a car without being afraid to be stolen at one point or the other.
Completely standard world over and why not? They incur costs in paying this and in passing it on to you.

Oh and wtf has this to do with the OP?
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Old 28.02.2019, 10:24
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Re: Speeding ticket & "HIGH administration" costs

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They just put the amount they want. I received a €15 fine from Germany and Hertz is asking for Fr.49- for administration fee.
Basically, more than 75% of the fine is actually coming from Hertz. I would be so glad to find a rental agency where you can rent a car without being afraid to be stolen at one point or the other.
49 seems quite cheap to me for the work they have to do, lucky you gort such a small fine from DE in the first place. And this is a commercial admin fee from Hertz, nothing to do with Police and Courts admin costs.
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Old 28.02.2019, 11:03
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Re: Speeding ticket & "HIGH administration" costs

It can be much worse.... I once had a rental car damaged due to storm, a not very well fixed poster at a gas station did quite a number (dent in roof pillar). This was in NL.
Even though it was clearly not my fault, the rental agency took 1000 euro (deductable) from my CH credit card. A few months later they gave the money back when they finally figured out I was not at fault.
Both transfers, from CHF - Euro and back, incurred costs which I did not get back. So clearly not my fault, but still 50chf down the hole
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Old 28.02.2019, 13:32
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Re: Speeding ticket & "HIGH administration" costs

49 Franks for administration fee is way too much. They basically have a semi-automatised system sending the info back. We send people on-site all over Switzerland for Fr.45-, so they certainly still make profits on it.
Making profits on such a thing, without letting any other choice to the customer is wrong. It is basically what I am pointing out rental agencies are taking any opportunity to make some extra cash without caring about their customers and there is very little one can do against it. It is basically withdrawn from your credit card and good luck to revert that.

Btw, reading the threats, I am very disappointed by this forum. Not because you don't agree with me or else, but because you don't care if anything is fair or not. You get good money here and who cares about anything else. 49 franks is nothing in the end. One should never complain.
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Old 28.02.2019, 14:14
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Re: Speeding ticket & "HIGH administration" costs

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Making profits on such a thing, without letting any other choice to the customer is wrong. It is basically what I am pointing out rental agencies are taking any opportunity to make some extra cash without caring about their customers and there is very little one can do against it. It is basically withdrawn from your credit card and good luck to revert that.
I dare say it's in their Ts and Cs somewhere which you have of course carefully read before agreeing to them. So you have the choice of either not renting with them and finding someone that doesn't make that charge. Or not speeding.

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Btw, reading the threats, I am very disappointed by this forum. Not because you don't agree with me or else, but because you don't care if anything is fair or not. You get good money here and who cares about anything else. 49 franks is nothing in the end. One should never complain.
Perhaps we find it sufficiently fair.
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Old 28.02.2019, 14:22
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Re: Speeding ticket & "HIGH administration" costs

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49 Franks for administration fee is way too much. They basically have a semi-automatised system sending the info back. We send people on-site all over Switzerland for Fr.45-, so they certainly still make profits on it.
Making profits on such a thing, without letting any other choice to the customer is wrong. It is basically what I am pointing out rental agencies are taking any opportunity to make some extra cash without caring about their customers and there is very little one can do against it. It is basically withdrawn from your credit card and good luck to revert that.

Btw, reading the threats, I am very disappointed by this forum. Not because you don't agree with me or else, but because you don't care if anything is fair or not. You get good money here and who cares about anything else. 49 franks is nothing in the end. One should never complain.
- You paid 34,- administration fee and not 49,-
- You have a choice upfront, but you agreed on the terms
- Yes we are also disappointed by you
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Old 28.02.2019, 14:28
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Re: Speeding ticket & "HIGH administration" costs

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Or not speeding.
Man, I was waiting for that one. Because any time someone makes a small mistake, they should be publicly punished and have nothing to say about it. Do you enjoy it?

T&A obviously describe very clearly that they might be a fee for handling the request. Which I find fair. However, that does not mean they have the right to ask for whatever amount they want. Fifty franks as a handling fee is way more than what it cost them.
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Old 28.02.2019, 14:29
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Re: Speeding ticket & "HIGH administration" costs

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- You paid 34,- administration fee and not 49
Nope, I paid 49 Franks + 15€ for the fine. Are you trying to seem smart? Because that was a total fail...
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Old 28.02.2019, 14:31
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Re: Speeding ticket & "HIGH administration" costs

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Nope, I paid 49 Franks + 15€ for the fine. Are you trying to seem smart? Because that was a total fail...
Maybe the admin fee is higher because it was cross-border?

Would make sense. All rental companies are itching to put extras and charges onto the bill. I don’t think Switzerland is any different.
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Old 28.02.2019, 14:42
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Re: Speeding ticket & "HIGH administration" costs

To make things more fair private people should be allowed to send bills for administration costs too. Need to send 3 letters back and forth to the insurance company just to get my lawful claim payed out ? 25 chf per letter for my time.



Best would be of course to send the taxman a 100chf bill for filling out the yearly tax declaration
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Old 28.02.2019, 14:43
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Re: Speeding ticket & "HIGH administration" costs

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Maybe the admin fee is higher because it was cross-border?
It could be. I am just very disappointed. I rent cars on average once a month. I chose Hertz not because of the price, but because until now I never had any mystery fee coming afterwards and a good customer service. It really deteriorated.

Sorry for the complain about the forum earlier, but I am sick of all those trolls on the forum just looking for some "fun" without reading the posts.
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Old 28.02.2019, 14:44
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Re: Speeding ticket & "HIGH administration" costs

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Best would be of course to send the taxman a 100chf bill for filling out the yearly tax declaration
Which he’d then add to your taxable income.
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Old 28.02.2019, 14:46
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Re: Speeding ticket & "HIGH administration" costs

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It could be. I am just very disappointed. I rent cars on average once a month. I chose Hertz not because of the price, but because until now I never had any mystery fee coming afterwards and a good customer service. It really deteriorated.

Sorry for the complain about the forum earlier, but I am sick of all those trolls on the forum just looking for some "fun" without reading the posts.
Did I understand correctly that the admin fee was related to processing a speeding fine you got in Germany, though?
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Old 28.02.2019, 14:47
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Re: Speeding ticket & "HIGH administration" costs

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Making profits on such a thing, without letting any other choice to the customer is wrong. It is basically what I am pointing out rental agencies are taking any opportunity to make some extra cash without caring about their customers and there is very little one can do against it. It is basically withdrawn from your credit card and good luck to revert that.
Seems you need to learn some fundamental concepts first:
You're not the agency's customer, the house owner is.
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Old 28.02.2019, 14:48
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Re: Speeding ticket & "HIGH administration" costs

Yup. Basically, the forwarded to the letter to me.
That means, looking my name up and send it by mail. I will survive the 49 franks, but the amount is just crazy compared to what they had to do.
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Old 28.02.2019, 15:10
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Re: Speeding ticket & "HIGH administration" costs

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Man, I was waiting for that one. Because any time someone makes a small mistake, they should be publicly punished and have nothing to say about it. Do you enjoy it?
So let me see, somebody walks up on a platform on the market, shouts out that they stole something and puts their head on a piece of wood. And the crowd is not allowed to shout thief?

Am I getting this correctly?
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Old 28.02.2019, 15:16
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Re: Speeding ticket & "HIGH administration" costs

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Am I getting this correctly?
Nope, you're just trolling.
If you like metaphors so much, someone did not cross the street on the pedestrian passage and everyone feels entitled they can stone this person to death.
Is it clearer that way?
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