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Old 04.07.2019, 15:39
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Wizzair - fee for currency

Hi all,
I am facing a problem with the invoicing from Wizzair.
I bought a flight ticket and the total was in CHF. My credit card is Euro, so i choose to pay in Euro. However, the conversion from CHF to EUR was done at almost 1:1 rate.
Is this normal? It seems that whatever conversion fees would be up to 13-15%.
However, during the booking+payment process I haven't seen any info about such kind of fees.


Thank you
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Old 04.07.2019, 15:43
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Re: Wizzair - fee for currency

Did you read the small letters? Surely you can pay with a lot of currency's, but in the end they want Swiss francs on their account.
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Old 04.07.2019, 15:49
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Re: Wizzair - fee for currency

It's usually best to pay in the local currency and have the conversion to your credit card currency done by the card provider. Your credit card statement should then indicate the exchange rate applied, as well as the supplement for a 'foreign' transaction. (Typically 1.75%).
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Old 04.07.2019, 15:57
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Re: Wizzair - fee for currency

Here's a link to their billing page:

https://wizzair.com/en-gb/informatio...counts/billing

From there:
Quote:
CURRENCY
Even though you have the possibility to choose a currency for payment, other than the currency of the departure city, the invoice will be issued in the original currency of the reservation (i.e. not in the payment currency).
You reserved in CHF and paid in EUR, but the invoice will be in CHF.

Odds are this was buried somewhere in the T&Cs, which you agreed to as you were clicking through. It's rarely spelled out directly as you're booking. Usually it's just a box you tick that says you've red the T&Cs (which no one really does) before you complete the booking.

Google shows today's exchange rate is 1 EUR = 1.11 CHF.
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Old 04.07.2019, 16:24
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Re: Wizzair - fee for currency

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Google shows today's exchange rate is 1 EUR = 1.11 CHF.
Yes, indeed. Anyhow, an exchange fee of 13-15% is too much for my common sense...
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Old 04.07.2019, 16:32
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Re: Wizzair - fee for currency

I may sound like a broken record by now but this is particularly one of the situations where it makes sense to use Revolut
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Old 04.07.2019, 17:52
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Re: Wizzair - fee for currency

Always, always, always use the currency of the country of sale. Don’t ever let the seller choose the exchange rate.

With something like revout (there are others) you pay the bill in cuffs and let your card people convert it to euros at your rate.
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Old 04.07.2019, 17:55
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Re: Wizzair - fee for currency

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Yes, indeed. Anyhow, an exchange fee of 13-15% is too much for my common sense...
I don't actually see an exchange fee listed, and they have a ton of fees!
https://wizzair.com/en-gb/informatio...-services-fees

Are you sure it's not just the currency difference, but with a non-bank rate used?

Example: You found a fare for 100 CHF
You paid 89.94 Euros (based on the exchange rate I gave for today)
The invoice still says 100 CHF as mentioned in the fees above.
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Old 04.07.2019, 20:58
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Re: Wizzair - fee for currency

3Wishes might have a good point. Are you sure the invoice is not in CHF?

Or better yet, don't look at Wizz's invoice. What price did you see on their website and how much was your credit card charged?

I remember an instance when I was flying home. I had the option of picking between my local currency and CHF. According to google, paying in CHF was better, since the it was about 10% less.

As others have said:
- Use Revolut. They charge you the number you see on google. In case there are any fees (if you exceed your free currency quota), it shows it separately, so you don't have to guess what happened.
- Let you credit card provider do the conversion. They almost always charge less than the merchant. If you ever pay in Europe with your Swiss card, you might get a prompt asking if you want to pay in EUR or CHF. Look at the rate and you will see the rate is higher than what Google says.


Additionally, I had a similar interesting experience when flying Wizzair, from Basel airport. I forgot to check-in online, so I had to do it at the counter. I was told I need to pay 37 CHF, and I could do it in Euro or CHF. I had a 50 EUR bill that I never used, so I thought I would use it now. I got 13 EUR change back. Not sure if it's cause Wizz or Basel Airport's conversion rates. Perhaps I should have offered to pay in IRR.
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Old 04.07.2019, 21:51
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Re: Wizzair - fee for currency

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However, the conversion from CHF to EUR was done at almost 1:1 rate.
Is this normal?
Yes the conversion rates are really poor. You were shown the total in EUR at checkout so you knew what you'd pay beforehand. Next time let your credit card issuer do the conversion.
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Old 05.07.2019, 08:57
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Re: Wizzair - fee for currency

I think you cas say you were wizzed on.
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