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  #121  
Old 03.09.2020, 00:03
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Re: Cancel Swiss flight or wait for them to cancel?

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yes, sounds like an extremely difficult process for fully unused tickets. There is no way to automate such a thing in 2020
That is the automated system. You still need people to operate those systems and make sure they run effectively. Ask any of the IT Level 1, 2 or 3 people on this forum.
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  #122  
Old 03.09.2020, 08:15
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Re: Cancel Swiss flight or wait for them to cancel?

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yeah, but I'm pissed enough if it's being crowdfunded from taxpayers' money. At least for my own, let me decide if I want to lend it for free.
Exactly this! The are holding on to my cash unauthorized and I have already financed them once!
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  #123  
Old 03.09.2020, 09:52
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Re: Cancel Swiss flight or wait for them to cancel?

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That is the automated system. You still need people to operate those systems and make sure they run effectively. Ask any of the IT Level 1, 2 or 3 people on this forum.
Well, this is our world. Rising unemployment in some places, people badly needed in other places.

What is out of question is that if I were late on a payment to Swiss, they would have started a betriebung long ago.
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  #124  
Old 03.09.2020, 12:21
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Re: Cancel Swiss flight or wait for them to cancel?

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Exactly this! The are holding on to my cash unauthorized and I have already financed them once!
You ARE getting refunded, it's just going to take a little longer than normal.

I've got two pairs of gig tickets and a London hotel booking that I can't get refunded for and they cost considerably more than my Swiss flights. swiss refunded in 2 months. I've got to wait a year to see if I can get a refund on the gig tickets. The hotel booking has been moved by a year, to the last possible date that the hotel would allow us to change it too, plus any booking increase based upon room rates for the new dates. It was either that or lose the whole booking cost.

So, instead of whinging about Swiss taking longer than usual, perhaps be relieved that they ARE refunding. Many, many people haven't and aren't being refunded by other airlines. I believe Air Canada is/was one of those airlines, but that may have changed since I heard about it several weeks ago.
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  #125  
Old 03.09.2020, 13:24
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Re: Cancel Swiss flight or wait for them to cancel?

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You ARE getting refunded, it's just going to take a little longer than normal.

I've got two pairs of gig tickets and a London hotel booking that I can't get refunded for and they cost considerably more than my Swiss flights. swiss refunded in 2 months. I've got to wait a year to see if I can get a refund on the gig tickets. The hotel booking has been moved by a year, to the last possible date that the hotel would allow us to change it too, plus any booking increase based upon room rates for the new dates. It was either that or lose the whole booking cost.

So, instead of whinging about Swiss taking longer than usual, perhaps be relieved that they ARE refunding. Many, many people haven't and aren't being refunded by other airlines. I believe Air Canada is/was one of those airlines, but that may have changed since I heard about it several weeks ago.
Other providers being even worse doesn't make Swiss any better.
Are your gig tickets and the hotel booking also got cancelled by the provider? According to the T&C do you have the right to get refunded within 7 days? I just expect them to act according to our contract just like they do every time I fly with them.
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  #126  
Old 03.09.2020, 18:30
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Re: Cancel Swiss flight or wait for them to cancel?

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You ARE getting refunded, it's just going to take a little longer than normal.

I've got two pairs of gig tickets and a London hotel booking that I can't get refunded for and they cost considerably more than my Swiss flights. swiss refunded in 2 months. I've got to wait a year to see if I can get a refund on the gig tickets. The hotel booking has been moved by a year, to the last possible date that the hotel would allow us to change it too, plus any booking increase based upon room rates for the new dates. It was either that or lose the whole booking cost.

So, instead of whinging about Swiss taking longer than usual, perhaps be relieved that they ARE refunding. Many, many people haven't and aren't being refunded by other airlines. I believe Air Canada is/was one of those airlines, but that may have changed since I heard about it several weeks ago.
I disagree with you. I have a contract with Swiss and expect them to abide by it. Other suppliers refunded me less as that was the contract I had. Other may be even worse than Swiss - does not mean Swiss is not behaving incorrectly and I can complain about it if I so wish. Not even "whingeing" just calling out incorrect behaviour by a company. If you are happy waiting, good for you!
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  #127  
Old 03.09.2020, 20:39
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Re: Cancel Swiss flight or wait for them to cancel?

I had a Swiss flight which I partially paid with a voucher and they refunded it but gave me the voucher back with the original terms so I asked them if they‘d extend it. They said no. I contacted my insurance company and they said they were getting lots of complaints about Swiss who were behaving unreasonably.

I‘ve had bad experiences with Lufthansa in the past and Edelweiss this year.

They used to be my airline of choice but not anymore.

If other companies can behave appropriately so should these. It’s not like they’re short of support.
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  #128  
Old 04.09.2020, 09:41
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Re: Cancel Swiss flight or wait for them to cancel?

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You ARE getting refunded, it's just going to take a little longer than normal.

I've got two pairs of gig tickets and a London hotel booking that I can't get refunded for and they cost considerably more than my Swiss flights. swiss refunded in 2 months. I've got to wait a year to see if I can get a refund on the gig tickets. The hotel booking has been moved by a year, to the last possible date that the hotel would allow us to change it too, plus any booking increase based upon room rates for the new dates. It was either that or lose the whole booking cost.

So, instead of whinging about Swiss taking longer than usual, perhaps be relieved that they ARE refunding. Many, many people haven't and aren't being refunded by other airlines. I believe Air Canada is/was one of those airlines, but that may have changed since I heard about it several weeks ago.
Beyond death and taxes nothing is certain. There's no way to ensure we are getting refunded. Next month the company can declare bankruptcy and all people owed money from cancelled reservations are just unsecured creditors. I'm just taking the same level of care for my money than what I do for my job. Nothing more, is this whinging?
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  #129  
Old 04.09.2020, 12:05
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Re: Cancel Swiss flight or wait for them to cancel?

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Next month the company can declare bankruptcy and all people owed money from cancelled reservations are just unsecured creditors.
Highly unlikely at this stage:

August 18, 2020

'Swiss International Air Lines (SWISS), owned by the German Lufthansa group, has been cleared to receive a CHF1.5 billion ($1.65 billion) state-backed loan. The bail-out was approved by the German authorities on Monday.

While the loan will be 85% guaranteed by the Swiss state, German approval was first needed for a wider Lufthansa group aid package.

The funds will also be used to bail out the Zurich-based charter airline Edelweiss, which was taken over by SWISS in 2008 and is also part of the Lufthansa group.'
https://www.swissinfo.ch/eng/germany...ilout/45974796
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  #130  
Old 09.09.2020, 18:37
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Re: Cancel Swiss flight or wait for them to cancel?

It is good news. It means that now Swiss doesn't need the money from cancelled tickets to stay alive (not like in April, at least) and can finally speed up the refunds. It's clear that so far financial survival got total priority over T&Cs.

I flew with Swiss last week. My ticket probably helped one more refund to get unlocked (no sarcasm). The flight was 100% full, which is also good in this context.
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  #131  
Old 09.09.2020, 21:22
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Re: Cancel Swiss flight or wait for them to cancel?

They might have a rescue package, but they have shot themselves in the foot on the Manchester flights though.


For the past 5 years, I have travelled every week from Manchester to Zurich - going out from Manchester Sunday night at 18.45, returning on Friday evening from Zurich at 17.10.

Now in trying to book my upcoming schedule, they have changed the Sunday time to a 13.45 departure - from October 2020 to March 2021.

The Sunday night flight is always full; I see the same faces most weeks and have become friends with a few fellow travellers. We are ALL having to seek additional options because this flight move means we will be coming home for only one day of the weekend.

(The Monday morning flight does not work for us, as it messes with our UK tax residence day count).

I spend between 25 to 30,000 CHF with Swiss each year. I now have to switch this to KLM or Easyjet, as will my other colleagues.


I know this is a 1st world problem really, but in 5 whole years they didn't change the departure times by any more than 10 minutes.


Oh, and those of you expecting to travel to or from Manchester on 20th or 27th of September - there's no Sunday flight at all. Or Monday flight. Or Friday! Just Saturday and Thursday for 2 weeks.



Manchester is the centre of the effing Northern Powerhouse, FGS. That London still has 2 flights a day, every day.


Crap.


Regards




Ian
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  #132  
Old 10.09.2020, 17:17
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Re: Cancel Swiss flight or wait for them to cancel?

Well, Swiss used to have 3 or 4 daily flights to Venice (I mean... Venice!) and now it's only one, around 1pm on weekdays and 7.45 am on weekends.

They're really trying to maximise the usage of each plane, this includes minimizing "plane overnight parking costs" and probably deviating from the usual schedule.

I am lucky that I live close to the airport and that security in Kloten is pretty quick, but still I had to wake up at 5 am...
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  #133  
Old 10.09.2020, 17:32
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Re: Cancel Swiss flight or wait for them to cancel?

Swiss still keeps changing my flights on a regular basis, very annoying as I cannot always leave work to get a flight that is now an hour or more earlier. At least they refunded all cancelled flights.
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  #134  
Old 16.09.2020, 11:12
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Re: Cancel Swiss flight or wait for them to cancel?

Well, i called once again to Swiss and the story I listened to changed a bit. They said, since your original cancellation request is almost 3 months old, it's now a priority to process and you should be refunded as soon as possible. I'm waiting one week more. If it doesn't work, I'll have to learn how to a betriebung process works
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  #135  
Old 16.09.2020, 14:29
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Re: Cancel Swiss flight or wait for them to cancel?

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They might have a rescue package, but they have shot themselves in the foot on the Manchester flights though.

For the past 5 years, I have travelled every week from Manchester to Zurich - going out from Manchester Sunday night at 18.45, returning on Friday evening from Zurich at 17.10.

Now in trying to book my upcoming schedule, they have changed the Sunday time to a 13.45 departure - from October 2020 to March 2021.

The Sunday night flight is always full; I see the same faces most weeks and have become friends with a few fellow travellers. We are ALL having to seek additional options because this flight move means we will be coming home for only one day of the weekend.

(The Monday morning flight does not work for us, as it messes with our UK tax residence day count).

I spend between 25 to 30,000 CHF with Swiss each year. I now have to switch this to KLM or Easyjet, as will my other colleagues.

I know this is a 1st world problem really, but in 5 whole years they didn't change the departure times by any more than 10 minutes.

Oh, and those of you expecting to travel to or from Manchester on 20th or 27th of September - there's no Sunday flight at all. Or Monday flight. Or Friday! Just Saturday and Thursday for 2 weeks.

Manchester is the centre of the effing Northern Powerhouse, FGS. That London still has 2 flights a day, every day.

Crap.


Regards




Ian

Update on the Zurich/Manchester flights.


Swiss have now started cancelling all my October schedule. They are now running only two flights A WEEK.


God knows who they think will be travelling, because as mentioned above the flights are Thursday evening and Saturday morning.


Want to commute to or from CH for the week? Lose all your weekend, come home a day early, FOR ONE DAY.



Business meetings in Zurich? You can only have it on Friday, but must stay away from home 2 nights.



I guess the Saturday flight *might* work if you are holidaying in Switzerland - but right now, who is?



The only way you can now get back and forth to Manchester at reasonable times is via Amsterdam one way and Paris the other. So far, it appears KLM and Air France are still running a reasonable schedule.





Regards






Ian
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  #136  
Old 21.09.2020, 14:50
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Re: Cancel Swiss flight or wait for them to cancel?

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Well, i called once again to Swiss and the story I listened to changed a bit. They said, since your original cancellation request is almost 3 months old, it's now a priority to process and you should be refunded as soon as possible. I'm waiting one week more. If it doesn't work, I'll have to learn how to a betriebung process works
Well, got my refund from Swiss today

The original flight was for the 6th of July. Requested the refund shortly after and being calling once a week to ask about the refund.

The refund delay looks like company policy. The reply was always the same: you'll get your refund in max 2 weeks. Until last week when the Swiss customer service said something like: oh shit, it's been almost 3 months. sorry sir, we'll process this as soon as possible.....and the money appeared today on the CC.


Short summary: 11 weeks for refund.
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