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Old 18.03.2020, 18:06
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Cancel Swiss flight or wait for them to cancel?

Hello everyone,

Got an email today from Swiss saying that I can cancel my upcoming flight (30th march for 8days) to NYC if I want to but to check their T&Cs if I do. It seems that even due to the Covid-19 travel issues etc, that they won't issue a full refund if I cancel it.

A report out of the UK today has stated that if the customer cancels the flight then they will only get the taxes back as they are cancelling and not the airline. If the airline cancels or amends to a date that doesn't suit then they have to offer a free refund.

A bit confused as on their website they seem to be stating contradictory advice. Does anyone have any very recent experience or tips? I stayed on for nearly 2hrs waiting last night, no answer via their call centre. tried daily for around a week! Twitter is useless too!

Thank you

J
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Old 18.03.2020, 19:07
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Re: Cancel Swiss flight or wait for them to cancel?

Here's the latest from their website:
https://www.swiss.com/us/en/various/Breaking-News
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Old 18.03.2020, 19:57
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Re: Cancel Swiss flight or wait for them to cancel?

Thanks for the link.
It looks like the only thing that's changed is the 'use by' date on the ticket which has been extended to 31 December. I've been checking their site daily as we have flights booked with Swiss to London on 7 May for our nephew's wedding, which is looking extremely likely to be postponed because the bride is a doctor, as are a large number of the guests.
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Old 18.03.2020, 20:58
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Re: Cancel Swiss flight or wait for them to cancel?

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Thanks for the link.
It looks like the only thing that's changed is the 'use by' date on the ticket which has been extended to 31 December. I've been checking their site daily as we have flights booked with Swiss to London on 7 May for our nephew's wedding, which is looking extremely likely to be postponed because the bride is a doctor, as are a large number of the guests.
Is that the pretty one? So his visit and your repetitive detailed descriptions of his fine looks was just a tease?
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Old 19.03.2020, 09:51
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Re: Cancel Swiss flight or wait for them to cancel?

I have a flight booked for this Saturday to Schiphol, coming back next Wednesday. I just got an email saying they had rebooked me on other flights the same day, but of course I really don't want to travel at the moment.

I tried re-booking online but was told I had to call. I had to wait less than 10 minutes for an agent and it took her 5 minutes to change my flight to a weekend in May (hopefully we can fly then!). The service was great. Fast and friendly and no additional charges (even though I had booked economy originally with no changes allowed). Top marks Swiss!
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Old 19.03.2020, 11:32
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Re: Cancel Swiss flight or wait for them to cancel?

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I have a flight booked for this Saturday to Schiphol, coming back next Wednesday. I just got an email saying they had rebooked me on other flights the same day, but of course I really don't want to travel at the moment.

I tried re-booking online but was told I had to call. I had to wait less than 10 minutes for an agent and it took her 5 minutes to change my flight to a weekend in May (hopefully we can fly then!). The service was great. Fast and friendly and no additional charges (even though I had booked economy originally with no changes allowed). Top marks Swiss!
5 mins? No way. What number did you use? Iím trying to get through on the 0848 700 700 number and get nowhere
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Old 19.03.2020, 12:02
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Re: Cancel Swiss flight or wait for them to cancel?

"5 mins? No way. What number did you use? Iím trying to get through on the 0848 700 700 number and get nowhere"


Same here
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Old 19.03.2020, 12:36
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Re: Cancel Swiss flight or wait for them to cancel?

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"5 mins? No way. What number did you use? Iím trying to get through on the 0848 700 700 number and get nowhere"


Same here
Just got through on the UK number. Basically no refund at all if flight isnít cancelled, wait 1day before departure, if itís cancelled (which it will be because US boarders are down) then full refund is given. Or take a credit note now for value of flight.

Uk number is: +44 3456 010956

9mins waiting, 5mins talking.
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Old 19.03.2020, 12:36
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Re: Cancel Swiss flight or wait for them to cancel?

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5 mins? No way. What number did you use? Iím trying to get through on the 0848 700 700 number and get nowhere
I called that number at 9.30 this morning. 10 mins to wait for my call to be answered, then the change was done within 5 minutes. TBH I was expecting a much longer wait and was preparing to visit their centre at Paradaplatz if I couldn't get through.
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Old 19.03.2020, 12:58
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Re: Cancel Swiss flight or wait for them to cancel?

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Is that the pretty one? So his visit and your repetitive detailed descriptions of his fine looks was just a tease?
No. It's his cousin who is equally handsome, and who lost his younger brother to cancer in 2017.
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Old 21.03.2020, 11:15
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Re: Cancel Swiss flight or wait for them to cancel?

Got an e-mail from EasyJet to say I could change the date of my flights Geneva/ Luton/Geneva by logging into my account and go to 'manage bookings' - but every time I try I get a message with a code saying this is not possible. All the phone numbers given are not connected- and they are not answering e-mails ...

Any idea? Thanks.
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Old 03.04.2020, 17:59
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Re: Cancel Swiss flight or wait for them to cancel?

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5 mins? No way. What number did you use? I’m trying to get through on the 0848 700 700 number and get nowhere
Same - got an answer 1 in 10 attempts, but then selecting option 3 (IIRC) for English I got an English "your call cannot be completed" message. Tempted to don the hazmat suit and potter up to the airport, but seems we have a few months of re-booking headroom.
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Old 03.04.2020, 19:36
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Re: Cancel Swiss flight or wait for them to cancel?

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Same - got an answer 1 in 10 attempts, but then selecting option 3 (IIRC) for English I got an English "your call cannot be completed" message. Tempted to don the hazmat suit and potter up to the airport, but seems we have a few months of re-booking headroom.
As I mentioned above in one of my posts, i gave up with the Swiss number, same happened to me as it did to you each time. I got through every time on the UK number. Only waited around 6mins each time. You don't have to be based in the UK for them to help you on the UK number

Uk number is: +44 3456 010956
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Old 03.04.2020, 21:56
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Re: Cancel Swiss flight or wait for them to cancel?

I have just tried the UK number without success after 10 mins. Thanks for the number. I'll try again tomorrow.
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Old 03.04.2020, 22:06
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Re: Cancel Swiss flight or wait for them to cancel?

Quote:
Got an e-mail from EasyJet to say I could change the date of my flights Geneva/ Luton/Geneva by logging into my account and go to 'manage bookings' - but every time I try I get a message with a code saying this is not possible. All the phone numbers given are not connected- and they are not answering e-mails ...

Any idea? Thanks.
Try emailing them without logging in.
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Old 04.04.2020, 04:57
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Re: Cancel Swiss flight or wait for them to cancel?

I got a cancellation email regarding my flight on Monday and called today using the swiss contact number. Option 3 English took be about 10min to connect but it worked out. It was my first attempt to call and i called then around 2pm. For a refund it was quick and easy overall call took around 20min. Another friend of mine called this number as well and got connected after 15min. Good luck!




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Same - got an answer 1 in 10 attempts, but then selecting option 3 (IIRC) for English I got an English "your call cannot be completed" message. Tempted to don the hazmat suit and potter up to the airport, but seems we have a few months of re-booking headroom.
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Old 04.04.2020, 11:27
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Re: Cancel Swiss flight or wait for them to cancel?

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I got a cancellation email regarding my flight on Monday and called today using the swiss contact number. Option 3 English took be about 10min to connect but it worked out. It was my first attempt to call and i called then around 2pm. For a refund it was quick and easy overall call took around 20min. Another friend of mine called this number as well and got connected after 15min. Good luck!
How long did they say that the refund would take? They told me that it could be some months as the refund team was off work due to coronavirus!

Regarding the number: very strange how some can get through whilst others donít even get the options to choose English and the line goes dead.
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Old 05.04.2020, 12:39
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Re: Cancel Swiss flight or wait for them to cancel?

Swiss has now started cancelling flights for the end of the month. No notification, no email, nothing...... There still is one daily connection but apparently it was too much of a bother to rebook me... Very nice....

Would have been nice to have a chance to rebook that flight to a later date.....
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Old 05.04.2020, 12:42
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Re: Cancel Swiss flight or wait for them to cancel?

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Swiss has now started cancelling flights for the end of the month. No notification, no email, nothing...... There still is one daily connection but apparently it was too much of a bother to rebook me... Very nice....

Would have been nice to have a chance to rebook that flight to a later date.....
Do they have your contact details? Most travel agents refuse to pass along contact information to the airline.
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Old 05.04.2020, 12:45
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Re: Cancel Swiss flight or wait for them to cancel?

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Do they have your contact details? Most travel agents refuse to pass along contact information to the airline.
Online booking on their website so yes, they very well know how to contact me. All my flights are in my Swiss profile and that has all my contact details.
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