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Old 18.03.2020, 18:06
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Cancel Swiss flight or wait for them to cancel?

Hello everyone,

Got an email today from Swiss saying that I can cancel my upcoming flight (30th march for 8days) to NYC if I want to but to check their T&Cs if I do. It seems that even due to the Covid-19 travel issues etc, that they won't issue a full refund if I cancel it.

A report out of the UK today has stated that if the customer cancels the flight then they will only get the taxes back as they are cancelling and not the airline. If the airline cancels or amends to a date that doesn't suit then they have to offer a free refund.

A bit confused as on their website they seem to be stating contradictory advice. Does anyone have any very recent experience or tips? I stayed on for nearly 2hrs waiting last night, no answer via their call centre. tried daily for around a week! Twitter is useless too!

Thank you

J
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Old 18.03.2020, 19:07
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Re: Cancel Swiss flight or wait for them to cancel?

Here's the latest from their website:
https://www.swiss.com/us/en/various/Breaking-News
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Old 18.03.2020, 19:57
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Re: Cancel Swiss flight or wait for them to cancel?

Thanks for the link.
It looks like the only thing that's changed is the 'use by' date on the ticket which has been extended to 31 December. I've been checking their site daily as we have flights booked with Swiss to London on 7 May for our nephew's wedding, which is looking extremely likely to be postponed because the bride is a doctor, as are a large number of the guests.
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Old 18.03.2020, 20:58
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Re: Cancel Swiss flight or wait for them to cancel?

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Thanks for the link.
It looks like the only thing that's changed is the 'use by' date on the ticket which has been extended to 31 December. I've been checking their site daily as we have flights booked with Swiss to London on 7 May for our nephew's wedding, which is looking extremely likely to be postponed because the bride is a doctor, as are a large number of the guests.
Is that the pretty one? So his visit and your repetitive detailed descriptions of his fine looks was just a tease?
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Old 19.03.2020, 09:51
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Re: Cancel Swiss flight or wait for them to cancel?

I have a flight booked for this Saturday to Schiphol, coming back next Wednesday. I just got an email saying they had rebooked me on other flights the same day, but of course I really don't want to travel at the moment.

I tried re-booking online but was told I had to call. I had to wait less than 10 minutes for an agent and it took her 5 minutes to change my flight to a weekend in May (hopefully we can fly then!). The service was great. Fast and friendly and no additional charges (even though I had booked economy originally with no changes allowed). Top marks Swiss!
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Old 19.03.2020, 11:32
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Re: Cancel Swiss flight or wait for them to cancel?

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I have a flight booked for this Saturday to Schiphol, coming back next Wednesday. I just got an email saying they had rebooked me on other flights the same day, but of course I really don't want to travel at the moment.

I tried re-booking online but was told I had to call. I had to wait less than 10 minutes for an agent and it took her 5 minutes to change my flight to a weekend in May (hopefully we can fly then!). The service was great. Fast and friendly and no additional charges (even though I had booked economy originally with no changes allowed). Top marks Swiss!
5 mins? No way. What number did you use? Iím trying to get through on the 0848 700 700 number and get nowhere
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Old 19.03.2020, 12:02
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Re: Cancel Swiss flight or wait for them to cancel?

"5 mins? No way. What number did you use? Iím trying to get through on the 0848 700 700 number and get nowhere"


Same here
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Old 19.03.2020, 12:36
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Re: Cancel Swiss flight or wait for them to cancel?

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"5 mins? No way. What number did you use? Iím trying to get through on the 0848 700 700 number and get nowhere"


Same here
Just got through on the UK number. Basically no refund at all if flight isnít cancelled, wait 1day before departure, if itís cancelled (which it will be because US boarders are down) then full refund is given. Or take a credit note now for value of flight.

Uk number is: +44 3456 010956

9mins waiting, 5mins talking.
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Old 19.03.2020, 12:36
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Re: Cancel Swiss flight or wait for them to cancel?

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5 mins? No way. What number did you use? Iím trying to get through on the 0848 700 700 number and get nowhere
I called that number at 9.30 this morning. 10 mins to wait for my call to be answered, then the change was done within 5 minutes. TBH I was expecting a much longer wait and was preparing to visit their centre at Paradaplatz if I couldn't get through.
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Old 19.03.2020, 12:58
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Re: Cancel Swiss flight or wait for them to cancel?

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Is that the pretty one? So his visit and your repetitive detailed descriptions of his fine looks was just a tease?
No. It's his cousin who is equally handsome, and who lost his younger brother to cancer in 2017.
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Old 21.03.2020, 11:15
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Re: Cancel Swiss flight or wait for them to cancel?

Got an e-mail from EasyJet to say I could change the date of my flights Geneva/ Luton/Geneva by logging into my account and go to 'manage bookings' - but every time I try I get a message with a code saying this is not possible. All the phone numbers given are not connected- and they are not answering e-mails ...

Any idea? Thanks.
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