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Old 31.07.2020, 11:56
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recent negative experience with Sixt

Hello everyone,

Been ages since I wrote something on EF but well here I am again. early July we rented a transport Van from Sixt in Schilieren for one day. the person at Sixt counter was insisting crazy that we should get an insurance from them at 56CHF per day . now by insisting i mean 15min of discussion on what our own insurance covers and not covers , push and pull discussion and finally we said NO! we dont need one. I didnt react to it as i was like this is a sales pitch and its alright, let the guy try his best. the car inspection was quick as they told us there are no damages on the car, we did see one and told the guy to add it to the protocol and he ofcourse did that. upon signature i saw the car has at least 6-7 damages already logged in.

we picked the Van up on Saturday and returned it on the same day before evening. as the office is closed by this time we returned the key in the box and immediately got an email that you have returned the key! so far so good.

a few days later, we get an email from sixt saying you have caused a damage on the back door ''less than 5cm with no paint damage '' please fill up the accident report online and return it to us. Luckily i took pictures from the car when we parked it back at sixt, looked them up again and saw no damages specifically nothing in the area they are claiming . well that i wrote back in their accident report that we had no accident, we also have pictures to show the car was absolutely fine when we returned it , asking them to send us back pictures, protocols, reports they have from the what so called accident.

a week or 10 days later we get an invoice of nearly 4000CHF showing the repair they did for that less than 5cm dent without paint damage without any proof of the dent they talk of, or if we caused it etc and give us 30 days to pay it off. looks to me like they changed the whole door!!! haha

now of course, we tried to call them, no chance, so we sent an email, rejected the invoice and mentioned we will not pay unless there is evidence or proof that it was caused by us during our rental. ( remember the car is parked outside at their facility from Saturday lets say 1600 to Monday morning that they open shop again).

right now, we are waiting to see what they reply to our questions. reading on FB and bunch of other platforms, it seems other people recently experienced the same stuff with Sixt. I dont know what to say really to others experiences but seems like its a common story with Sixt?

anybody else experienced such thing and want to share your experience, thoughts, advise?

Cheers
Dariush
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  #2  
Old 31.07.2020, 12:17
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Re: recent negative experience with Sixt

Did you take pictures? I always walk around the car and take pictures. Them seeing me do this seems to tell them not even try it.
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Old 31.07.2020, 14:01
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Re: recent negative experience with Sixt

Yeah took pictures once I parked it. have exact pictures from the spot they claim to have a dent. none visible. they still went ahead and sent the invoice without giving any evidence.
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Old 31.07.2020, 14:09
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Re: recent negative experience with Sixt

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Yeah took pictures once I parked it. have exact pictures from the spot they claim to have a dent. none visible. they still went ahead and sent the invoice without giving any evidence.
There's a ton of information online about this kind of thing, for example.


Looks like the pictures on your phone that have the time, date and even geo details would be the strongest evidence, and the checkout form with the details of existing damage.
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Old 31.07.2020, 14:11
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Re: recent negative experience with Sixt

Forget e-mails. Send them a registered letter detailing your side of things and demanding they either provide proof of the damage caused or withdraw the repair invoice.
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Old 31.07.2020, 14:14
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Re: recent negative experience with Sixt

I would expect this type of behaviour from cheap and nasty companies like Goldcar or Interrent but not Sixt, Hertz, Avis etc..
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Old 31.07.2020, 14:17
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Re: recent negative experience with Sixt

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Hello everyone,

Been ages since I wrote something on EF but well here I am again. early July we rented a transport Van from Sixt in Schilieren for one day. the person at Sixt counter was insisting crazy that we should get an insurance from them at 56CHF per day . now by insisting i mean 15min of discussion on what our own insurance covers and not covers , push and pull discussion and finally we said NO! we dont need one. I didnt react to it as i was like this is a sales pitch and its alright, let the guy try his best. the car inspection was quick as they told us there are no damages on the car, we did see one and told the guy to add it to the protocol and he ofcourse did that. upon signature i saw the car has at least 6-7 damages already logged in.

we picked the Van up on Saturday and returned it on the same day before evening. as the office is closed by this time we returned the key in the box and immediately got an email that you have returned the key! so far so good.

a few days later, we get an email from sixt saying you have caused a damage on the back door ''less than 5cm with no paint damage '' please fill up the accident report online and return it to us. Luckily i took pictures from the car when we parked it back at sixt, looked them up again and saw no damages specifically nothing in the area they are claiming . well that i wrote back in their accident report that we had no accident, we also have pictures to show the car was absolutely fine when we returned it , asking them to send us back pictures, protocols, reports they have from the what so called accident.

a week or 10 days later we get an invoice of nearly 4000CHF showing the repair they did for that less than 5cm dent without paint damage without any proof of the dent they talk of, or if we caused it etc and give us 30 days to pay it off. looks to me like they changed the whole door!!! haha

now of course, we tried to call them, no chance, so we sent an email, rejected the invoice and mentioned we will not pay unless there is evidence or proof that it was caused by us during our rental. ( remember the car is parked outside at their facility from Saturday lets say 1600 to Monday morning that they open shop again).

right now, we are waiting to see what they reply to our questions. reading on FB and bunch of other platforms, it seems other people recently experienced the same stuff with Sixt. I dont know what to say really to others experiences but seems like its a common story with Sixt?

anybody else experienced such thing and want to share your experience, thoughts, advise?

Cheers
Dariush
A small dent without paint damage should cost 200 chf or less to fix, it's a con.
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Old 31.07.2020, 14:17
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Lucky move:~
You paid with a UBS gold credit card.

If yes, forget it. Just call UBS and the insurance (usually Allianz) takes care of it.

I rented cars for 6 years in Zurich and once i moved to UBS gold credit cards, the stupid complaints stopped.

PS: UBS gold credit card covers rental damages.

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I would expect this type of behaviour from cheap and nasty companies like Goldcar or Interrent but not Sixt, Hertz, Avis etc..
It is the rental location manager. I have rented more than 100 times in Zurich and guess which one always sent damage reports?

Zurich Airport . Then i switched to city ones: Avis Letzipark, Six multiple locations, Hertz multiple locations.

Even with some damage they did not care about.

Zurich airport, the inspector mission was to find defects. One wanted me to charge for smoking damage in interior.

By the way i do not smoke since i was born lol

Last edited by roegner; 31.07.2020 at 14:29. Reason: Merging consecutive posts, please use multiquote button
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Old 31.07.2020, 15:43
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Re: recent negative experience with Sixt

ZKB Gold Card too - and presumably all such cards. Worked for me but there are about 8 pages in the form they required to be filled in.

IF there is any damage, it sounds to me that it could have been made between leaving the vehicle and when they reopened on Monday...
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Old 31.07.2020, 16:07
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Re: recent negative experience with Sixt

The same sort of thing happened to a friend of mine. She even returned it to a person and had the paperwork that said it was fine. About a week later she was sent a bill for damages. She sent in the copy of the paperwork she had and they replied that they sent it to everyone that had rented the vehicle recently...
right...
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Old 31.07.2020, 17:24
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Re: recent negative experience with Sixt

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Hello everyone,


a week or 10 days later we get an invoice of nearly 4000CHF showing the repair they did for that less than 5cm dent without paint damage



Cheers
Dariush
Advise: When you rent something there is an excess. You do not have to pay the whole bill.

How much was the excess for damages? When they sell full insurances it is not really full. It it a waiver one.

Means it will cover the excess. Usually excess are 500 to 1500 and never 4000.

4000 would be an excess for cars around 200 000 chf or so.

PS:
I simulated now for Schlieren and:
It says excess is 1400 to 5000 chf.

Lesson learned: Never accept deals with such high excess. 500 should be ok.

Haftungsbeschränkung (inkl. Diebstahlschutz)
Durch Abschluss der Haftungsbeschränkung (inkl. Diebstahlschutz) kann bei Beschädigung oder Verlust des Fahrzeugs die Haftung auf eine vorher festgelegte Selbstbeteiligung reduziert werden (ausgenommen Reifen- und Scheibenschutz).

Schließt der Mieter die Haftungsbeschränkung (inkl. Diebstahlschutz) ab, haftet er in Abhängigkeit vom Fahrzeug mit einer Selbstbeteiligung von CHF 1.400,00 bis CHF 5.000,00. Darüber hinaus ist eine Reduzierung der Selbstbeteiligung möglich.

Bei vorsätzlicher oder grob fahrlässiger Schadenverursachung kann der Anspruch auf den vereinbarten Vollkaskoschutz (inkl. Diebstahlschutz) gekürzt werden oder entfallen.

Wird kein Vollkaskoschutz (inkl. Diebstahlschutz) vereinbart, ist der Mieter für alle Schäden am Mietwagen, die nicht nachweislich fremdverschuldet sind, verantwortlich und haftet bis zur vollen Höhe des Fahrzeugwerts.
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Old 31.07.2020, 18:10
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Re: recent negative experience with Sixt

It looks like a scam to me. I had a similar experience with Hertz in Zurich some years ago. I managed to prove that the scratch was there before. Actually they had it recorded, but not on the paper they gave me and I didn't see it.

How the scam typically works - a car has a lot of scratches and they'll (un)intentionally forget to put it on the paper when they give you the car. From the sales pitch they gave you and the money they want from you it looks planned. Probably the clerk gets a commission from the money they get from you.

The excess seems very high to me, normally it's up to 2000. For the future instead of trying to reduce the excess get an insurance like this, it's about 70chf per year.
https://www.worldwideinsure.com/car-...-insurance.php
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Old 01.08.2020, 07:04
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Re: recent negative experience with Sixt

So far I’ve had good experiences with SIXT (Zürich City branch office - even this month when I rented an expensive SUV for two weeks and with insurance deductible set to CHF 3500), but I suggest you to get in touch with your legal insurance and let them take care of it.
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Old 02.08.2020, 20:08
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Lucky move:~
You paid with a UBS gold credit card.

If yes, forget it. Just call UBS and the insurance (usually Allianz) takes care of it.

I rented cars for 6 years in Zurich and once i moved to UBS gold credit cards, the stupid complaints stopped.

PS: UBS gold credit card covers rental damages.

It is the rental location manager. I have rented more than 100 times in Zurich and guess which one always sent damage reports?

Zurich Airport . Then i switched to city ones: Avis Letzipark, Six multiple locations, Hertz multiple locations.

Even with some damage they did not care about.

Zurich airport, the inspector mission was to find defects. One wanted me to charge for smoking damage in interior.

By the way i do not smoke since i was born lol
I did pay with a UBS gold card and I think, this is the reason they are trying to charge us. they know we have car damage insurance and allianze would pay it out. why not to try right? but then, I wont pay when I made no accidents. imagine, they do this to a for e.g. 100 people in hope that 1 or 2 of them will not argue and pay it out....AND YES...I agree its most likely the station manager....

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Advise: When you rent something there is an excess. You do not have to pay the whole bill.

How much was the excess for damages? When they sell full insurances it is not really full. It it a waiver one.

Means it will cover the excess. Usually excess are 500 to 1500 and never 4000.

4000 would be an excess for cars around 200 000 chf or so.

PS:
I simulated now for Schlieren and:
It says excess is 1400 to 5000 chf.

Lesson learned: Never accept deals with such high excess. 500 should be ok.

Haftungsbeschränkung (inkl. Diebstahlschutz)
Durch Abschluss der Haftungsbeschränkung (inkl. Diebstahlschutz) kann bei Beschädigung oder Verlust des Fahrzeugs die Haftung auf eine vorher festgelegte Selbstbeteiligung reduziert werden (ausgenommen Reifen- und Scheibenschutz).

Schließt der Mieter die Haftungsbeschränkung (inkl. Diebstahlschutz) ab, haftet er in Abhängigkeit vom Fahrzeug mit einer Selbstbeteiligung von CHF 1.400,00 bis CHF 5.000,00. Darüber hinaus ist eine Reduzierung der Selbstbeteiligung möglich.

Bei vorsätzlicher oder grob fahrlässiger Schadenverursachung kann der Anspruch auf den vereinbarten Vollkaskoschutz (inkl. Diebstahlschutz) gekürzt werden oder entfallen.

Wird kein Vollkaskoschutz (inkl. Diebstahlschutz) vereinbart, ist der Mieter für alle Schäden am Mietwagen, die nicht nachweislich fremdverschuldet sind, verantwortlich und haftet bis zur vollen Höhe des Fahrzeugwerts.
good question. I already cross checked that before and i unfortunately cant find an excess in the contract they sent me online when i reserved nor in the one one when i took the car. based on Sixt definition, if there is no excess written, its an unlimited number (legally thats BS ) .

Wird kein Vollkaskoschutz (inkl. Diebstahlschutz) vereinbart, ist der Mieter für alle Schäden am Mietwagen, die nicht nachweislich fremdverschuldet sind, verantwortlich und haftet bis zur vollen Höhe des Fahrzeugwerts.

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Forget e-mails. Send them a registered letter detailing your side of things and demanding they either provide proof of the damage caused or withdraw the repair invoice.
Well Email communication is not equal to a registered letter i agree but its an accepted form of communication by legal system i believe so should not be an issue. plus , replied to Sixt email which they used to reply to our first enquiry for evidence. but then to your point, I guess at some point they will send us a registered letter ( which i,m obliged to refuse to pick up) in such case, a written registered letter makes sense from our end.

Last edited by 3Wishes; 02.08.2020 at 20:53. Reason: merging consecutive replies; please use multi-quote (button to the right of quote)
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Old 25.08.2020, 11:23
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Re: recent negative experience with Sixt

Hello All,

writing to give you an update on this . So we refused to pay since there was no evidence we actually caused it( no pictures, damage report whatsoever). Sixt ofcourse sent an email saying they will send the case to their collection partner and we will hear from them.

this time, there was a telephone number in their reply so we called and managed to speak to an operator from their accident team who was surprised that we never received the damage report. he forwarded the report and yes, there were two small dents(no color damage) on the back door of the Van. pictures were taken 48 hours after we return the car in their parking lot.

so we sent them an email back with our pictures and their Metadata showing when we returned the car, it was all good and no damages visible. so whatever happened, happened after the car was no longer in our possession.

few days later Sixt wrote back, apologised for the inconvenience, informed that their decision was based on evidence and documents they had available but are now happy to cancel the claim. for us, good news as we could finally prove our innocence.

overal it costed us our nerves and unfortunately our trust in Sixt & a sad decision not to rent with Sixt anymore(we were frequent customers over many years), nor rent a car that we

1. need to return out of office hours (important to get a sign off that it was all good, despite i hear of cases were people were charged even after)

2. does not have a max franchise. our rental was cheaper but it was mostly due to unlimited damage liability.

3. need to pick up in rush. never do that. take your time, take enough pictures, check it EVERYWHERE even under the car.

4. make sure you have an insurance of some sort.

make sure, you take pictures from every angle when you return the car. also a picture from when you are dropping the key back at the key drop box.

Cheers
Dariush
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