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Old 16.08.2020, 21:41
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Fraud from Car Hire Company

Last November I had hired a van and when returned it had damage to the top rear, I didnít recall doing the damage but I had to pay up anyway. In the end my insurance didnít cover it.

Just by chance I was actually driving behind the same van today ( I later confirmed the number plate) and I saw that the damage they claimed for and produced repair cost bills from a third party from had not been actually fixed! I have taken pictures of the van and evidence that the damage has not been repaired.

Tomorrow I will contact the company to demand a full refund or I will be contacting the police.

Nothing may come of it but has anyone had this experience previously?
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  #2  
Old 16.08.2020, 21:53
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Re: Fraud from Car Hire Company

During the rental period it's your responsibility, no matter who caused the damage. If they choose to repair not your business either.
Just imagine lending your own car to somebody. Damage getting paid for. You can either get it fixed or take the increased depreciation later.
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Old 16.08.2020, 22:01
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Re: Fraud from Car Hire Company

Somebody had scratched my car years ago and I chose to not fix the damage but get a reimbursement in cash from their insurance company.

It is not fraud, damage was done, it doesn't have to be repaired, resale value will be affected and this is where your payment kicks in
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Old 16.08.2020, 22:15
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Re: Fraud from Car Hire Company

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Tomorrow I will contact the company to demand a full refund or I will be contacting the police.

Nothing may come of it but has anyone had this experience previously?
First of all learn what fraud actually is before you go around making wild unsubstantiated acquisitions leaving you open to prosecution.

Second note that the purpose of your payment is to compensate them for the damages you caused to their property. It does not imply that they have to use the proceeds in any particular way.
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Old 16.08.2020, 22:17
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Re: Fraud from Car Hire Company

But... the rental people based their claim on the repair costs. If those repairs were not actually done, contrary to the documents shown to the OP this is fraud. Pure and simple.

If they had only said it will cost X CHF, there would be no fraud. But they said it did cost cost X CHF and here is the proof and no repairs are done it is fraud.
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Old 16.08.2020, 22:27
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Re: Fraud from Car Hire Company

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But... the rental people based their claim on the repair costs. If those repairs were not actually done, contrary to the documents shown to the OP this is fraud. Pure and simple.
Possibly, but it would be weird, since they could have just got a quote for the repairs and produced that and the OP would have had to pay. Maybe the OP is mistaken about what he saw?
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Old 16.08.2020, 22:28
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Re: Fraud from Car Hire Company

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But... the rental people based their claim on the repair costs. If those repairs were not actually done, contrary to the documents shown to the OP this is fraud. Pure and simple.

If they had only said it will cost X CHF, there would be no fraud. But they said it did cost cost X CHF and here is the proof and no repairs are done it is fraud.
My thoughts exactly. If the rental company has shown the REPAIR bills for the actual DAMAGE to charge it would be fraud (The OP must at least have photo evidence of the original damage to prove it is the same one in question).

But if they have just charged for the damage / would be cost, the rental company has all the rights to do so.

Last edited by Jeep Life; 16.08.2020 at 22:41.
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Old 16.08.2020, 22:43
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Re: Fraud from Car Hire Company

I have photo evidence of the van today carrying the exact same damage that they claimed against me. I also have the documents for the work carried out including labour costs(17 labour hours for a small dent!) These cost were much higher than the market average too (I checked).

I know Europcar are subject to a 30 million case for overcharging no damage claims

The original claim was very much disputed too as the van was hired for the period of one day (a Saturday) it was returned that evening and is left in a car park where there is access to the public and wasn’t inspected by the hire company until Monday morning
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Old 16.08.2020, 22:49
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Re: Fraud from Car Hire Company

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During the rental period it's your responsibility, no matter who caused the damage. If they choose to repair not your business either.
Just imagine lending your own car to somebody. Damage getting paid for. You can either get it fixed or take the increased depreciation later.
According to the OP, the rental company produced a repair bill.
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Old 16.08.2020, 23:16
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Re: Fraud from Car Hire Company

.

Last edited by kilns; 16.08.2020 at 23:45.
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Old 16.08.2020, 23:19
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Re: Fraud from Car Hire Company

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Where did I mention the word fraud?
Title of the thread
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Old 16.08.2020, 23:39
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Re: Fraud from Car Hire Company

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Title of the thread
Duh touchť 😂
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Old 17.08.2020, 00:24
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Re: Fraud from Car Hire Company

always take a quick video on your phone before you drive the car, saves your ass in future, just like renting an apartment, take pictures of any defects and email your landlord for record keeping purposes.
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Old 17.08.2020, 07:30
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Re: Fraud from Car Hire Company

And to the extent possible try and ensure they see you taking pictures.
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Old 17.08.2020, 08:56
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Re: Fraud from Car Hire Company

If, of course, many subsequent hirers of that van also received a similar bill for repairs for that exact same damage (which they also wouldn't recall causing), it would clearly be fraud.
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Old 17.08.2020, 09:40
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Re: Fraud from Car Hire Company

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If, of course, many subsequent hirers of that van also received a similar bill for repairs for that exact same damage (which they also wouldn't recall causing), it would clearly be fraud.

I wonder if someone from the public prosecutors' office would want to start a discovery process to look into all the past damage claims.


I wouldn't put it beyond the realm of possibility that somebody there is colluding with the body-shop that writes the bills for a small kickback.

I would discuss this with a lawyer. Ideally somebody who can get the press interested in the case.
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Old 17.08.2020, 10:49
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Re: Fraud from Car Hire Company

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I have photo evidence of the van today carrying the exact same damage that they claimed against me. I also have the documents for the work carried out including labour costs(17 labour hours for a small dent!) These cost were much higher than the market average too (I checked).

I know Europcar are subject to a 30 million case for overcharging no damage claims

The original claim was very much disputed too as the van was hired for the period of one day (a Saturday) it was returned that evening and is left in a car park where there is access to the public and wasnít inspected by the hire company until Monday morning
It's most likely fraud. If they produced the papers claiming the defect was repaired, some people might face jail time. And probably you are not the only one who got scammed.
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Old 17.08.2020, 11:26
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Re: Fraud from Car Hire Company

From what you've written I'd confront them. If local, you could also try asking around to see if others have been billed for the same damage.
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Old 17.08.2020, 12:01
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Re: Fraud from Car Hire Company

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First of all learn what fraud actually is before you go around making wild unsubstantiated acquisitions leaving you open to prosecution.
Whenever I see one of these threads I always reach for the

Maybe this is the one where it will turn to actually be fraud!
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Old 17.08.2020, 19:07
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Re: Fraud from Car Hire Company

Is there an ombudsman or something similar for these kind of things?
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