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02.10.2020, 19:25
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| | Sold car to garage- can they ask for money back?
I recently sold my car to a garage/dealer. They looked at the car, test drove it and gave me money in cash. I have a receipt signed by both sides.
The carte gris was cancelled. The plaques returned.
Later, they called up to say they couldn't sell it because the car doesn't have the service record book which they hadn't asked for before the sale- and I have misplaced.
Can the buyer ask for the money back? Is there any 30 day return law? Do you have to give the service book for sale of a car?
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04.10.2020, 20:09
| Forum Legend | | Join Date: Aug 2015 Location: Basle
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| | Re: Sold car to garage- can they ask for money back?
I shouldn't think so. They paid you the full amount?
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04.10.2020, 20:15
|  | Forum Veteran | | Join Date: Feb 2012 Location: Zurich
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| | Re: Sold car to garage- can they ask for money back?
What's caveat emptor in Swiss German?
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04.10.2020, 20:19
|  | Forum Legend | | Join Date: Dec 2010 Location: Lugano
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | Do you have to give the service book for sale of a car? | | | | | No.
There is no service book here.
Tom
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04.10.2020, 20:20
| Forum Legend | | Join Date: Jun 2008 Location: Switzerland
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| | Re: Sold car to garage- can they ask for money back?
What a bunch of amateurs. A garage is supposed to be an expert buyer.
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04.10.2020, 20:24
|  | Senior Member | | Join Date: Nov 2018 Location: French Part of CH
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | I recently sold my car to a garage/dealer. They looked at the car, test drove it and gave me money in cash. I have a receipt signed by both sides.
The carte gris was cancelled. The plaques returned.
Later, they called up to say they couldn't sell it because the car doesn't have the service record book which they hadn't asked for before the sale- and I have misplaced.
Can the buyer ask for the money back? Is there any 30 day return law? Do you have to give the service book for sale of a car? | | | | | Always include the the line "sold as seen" in all private sales and before signing the selling contract.
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04.10.2020, 23:23
| Forum Legend | | Join Date: Aug 2015 Location: Basle
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | Always include the the line "sold as seen" in all private sales and before signing the selling contract. | | | | |
Doesn't always necessarily preclude you from come-backs.
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04.10.2020, 23:59
| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | Can the buyer ask for the money back? | | | | | Sure they can ask. I doubt you need our help with the appropriate response from you. | This user would like to thank for this useful post: | | 
05.10.2020, 07:25
| Forum Legend | | Join Date: Oct 2014 Location: Nyon
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| | Re: Sold car to garage- can they ask for money back?
Oh, come on. Lets hear what you would say.
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05.10.2020, 08:58
|  | Forum Legend | | Join Date: Apr 2010 Location: Verbier
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | I recently sold my car to a garage/dealer. They looked at the car, test drove it and gave me money in cash. I have a receipt signed by both sides.
The carte gris was cancelled. The plaques returned.
Later, they called up to say they couldn't sell it because the car doesn't have the service record book which they hadn't asked for before the sale- and I have misplaced.
Can the buyer ask for the money back? Is there any 30 day return law? Do you have to give the service book for sale of a car? | | | | | There is no requirement to ever service a car.
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05.10.2020, 09:37
|  | Modulo 2 | | Join Date: Oct 2008 Location: Baselland
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | What's caveat emptor in Swiss German? | | | | | caveat emptor
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05.10.2020, 09:57
| Junior Member | | Join Date: Aug 2007 Location: Zurich
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| | Re: Sold car to garage- can they ask for money back?
how old was the car? did you ever get it serviced (I'm guessing not) etc
all main dealers and most indies keep all the servicing records on computer so its simple to get a copy.
as for the garage, lol, tell them to do one.
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05.10.2020, 10:06
| Forum Veteran | | Join Date: Jun 2014 Location: Zürich
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | I recently sold my car to a garage/dealer. They looked at the car, test drove it and gave me money in cash. I have a receipt signed by both sides.
The carte gris was cancelled. The plaques returned.
Later, they called up to say they couldn't sell it because the car doesn't have the service record book which they hadn't asked for before the sale- and I have misplaced.
Can the buyer ask for the money back? Is there any 30 day return law? Do you have to give the service book for sale of a car? | | | | | Any decent brand should have this maintained electronically.
Perhaps you could ask at one of your former service spots for a printout?
(I can literally get a PDF out of a mobile app for my car)
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05.10.2020, 11:23
|  | Forum Legend | | Join Date: Sep 2006 Location: Zürich
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | I recently sold my car to a garage/dealer. They looked at the car, test drove it and gave me money in cash. I have a receipt signed by both sides.
The carte gris was cancelled. The plaques returned.
Later, they called up to say they couldn't sell it because the car doesn't have the service record book which they hadn't asked for before the sale- and I have misplaced.
Can the buyer ask for the money back? Is there any 30 day return law? Do you have to give the service book for sale of a car? | | | | | Nice first post (again). How does one go about misplacing a car's service book exactly??
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05.10.2020, 11:31
| Forum Veteran | | Join Date: Jan 2016 Location: Lugano
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| | Re: Sold car to garage- can they ask for money back?
You sold the car, they bought and paid for it.
Ownership has now passed to them.
Had they asked for the service book as a condition of purchase and you had not provided it, then it's a different matter.
If this was not the case, then they have no recourse to you.
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05.10.2020, 11:33
| Forum Veteran | | Join Date: Oct 2017 Location: ZH
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | Nice first post (again). How does one go about misplacing a car's service book exactly?? | | | | | You replace it with a big stack of receipts from when each service was done. Or you realise that the value of the car is now less as it has an undocumented past. I don't know many OEM's that will supply a new book.
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05.10.2020, 11:40
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | caveat emptor | | | | | Selber schuld
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05.10.2020, 13:47
|  | Forum Legend | | Join Date: Jul 2009 Location: Basel
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | You replace it with a big stack of receipts from when each service was done. Or you realise that the value of the car is now less as it has an undocumented past. I don't know many OEM's that will supply a new book. | | | | | You can buy replacement books very easily. It's the stamps that are hard to recreate, although if all of the servicing has been done by the same garage and they have records, they might recreate it for you.
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05.10.2020, 14:00
|  | Forum Legend | | Join Date: Nov 2007 Location: Zurich area
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | Can the buyer ask for the money back? Is there any 30 day return law? Do you have to give the service book for sale of a car? | | | | |
The return period according the law is 0 days, 0 hours, 0 seconds.
You have to provide the booklet if the booklet was part of the sales agreement. If you sold the car as is (ab Platz) then it is their problem. They had time and opportunity to check at time of the sale. Everything not handed over there and then (and not mentioned otherwise) was not part of the deal.
Or in other words: Read your sale contract.
If the booklet is part of the sale and you are unable to produce it than they have different options including cancelling the sale or negotiating a refund.
__________________
What?
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05.10.2020, 16:23
| Forum Legend | | Join Date: Aug 2015 Location: Basle
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| | Re: Sold car to garage- can they ask for money back? | Quote: | |  | | | they called up to say they couldn't sell it because the car doesn't have the service record book which they hadn't asked for before the sale- | | | | |
I would suppose this is the OP's statement that this service book wasn't a condition of the sale, and wasn't mentioned at all either directly or indirectly e.g. "do you have a service history?"
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