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  #21  
Old 23.01.2021, 10:48
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Re: Bus fine after EasyRide app failure

Perhaps the app should be renamed EasyFine
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  #22  
Old 23.01.2021, 10:52
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Re: Bus fine after EasyRide app failure

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Perhaps the app should be renamed EasyFine
Or, let's reduce the ticket machines/people selling tickets and hire more drivers and buy more buses (or afford them 1/3 full).
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  #23  
Old 02.12.2021, 09:03
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Re: Bus fine after EasyRide app failure

Grrr I need to vent on this.

A couple of months ago I got caught when the swipe hadn’t worked. I dispute this, but obviously can’t prove it. I managed to get a fine reduction on the basis that it was a first offence and it’s clear I regularly use it. I was also advised to make sure that the app displays the QR code and the phone does a double vibration.

Today I know I activated it, but once again it’s failed. That’s another fine and 2 strikes against my name.

So I now need to either get an abo that I don’t get value from in COVID times annoy the bus driver for a ticket and slow the bus down or go back to searching routes and buying a ticket.
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  #24  
Old 02.12.2021, 09:54
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Re: Bus fine after EasyRide app failure

I'm satisfied with the option to buy bus ticket by SMS, available in VD and GE (at least).


Nonetheless, I got fined once because of that. It was after switching phone provider. I didn't know that premium numbers were disabled by default. I just sent the ticket code by sms and put the phone into my pocket. Since then I always read the sms reply to check if it's a ticket or an error message.



PS. error never happened to me, besides this incident when my abo refused to accept the premium sms
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Old 02.12.2021, 11:11
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Re: Bus fine after EasyRide app failure

The rules of the game have never changed: To ride on public transport, you the human passenger, need to ensure you have a valid ticket. Now if you choose to "outsource" this task to a wizz-bang app function that works 98% of the time, then who is really to blame when it doesn't work?

Another example: My Volvo recognises speed limit signs and displays the current speed limit on the dashboard. It works...around 96% of the time. Now if I get caught for speeding, should I really blame it on my car?

This thread just indicates how much we rely on technology for the sake of convenience, and then try to make it liable when it doesn't work.
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  #26  
Old 02.12.2021, 11:21
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Re: Bus fine after EasyRide app failure

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This thread just indicates how much we rely on technology for the sake of convenience, and then try to make it liable when it doesn't work.
Well, it was SBB/CFF that spent a lot on a marketing campaign to tell us how EasyRide is simple and reliable.

They could just have spent the money on communicating "To ride on public transport, you the human passenger, need to ensure you have a valid ticket" and forget about the easy part.
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  #27  
Old 02.12.2021, 11:51
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Re: Bus fine after EasyRide app failure

i've never used this app, but can't you just look at the screen to see if it has worked before you board?
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Old 02.12.2021, 12:07
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Re: Bus fine after EasyRide app failure

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i've never used this app, but can't you just look at the screen to see if it has worked before you board?
You can. I did. It had. 20 minutes later it hadn’t. After being caught out a few months ago, I check religiously that it’s worked.
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  #29  
Old 02.12.2021, 12:13
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Re: Bus fine after EasyRide app failure

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The rules of the game have never changed: To ride on public transport, you the human passenger, need to ensure you have a valid ticket. Now if you choose to "outsource" this task to a wizz-bang app function that works 98% of the time, then who is really to blame when it doesn't work?

Another example: My Volvo recognises speed limit signs and displays the current speed limit on the dashboard. It works...around 96% of the time. Now if I get caught for speeding, should I really blame it on my car?

This thread just indicates how much we rely on technology for the sake of convenience, and then try to make it liable when it doesn't work.
I did have a valid ticket when I swiped it. I don’t know what happened in the meantime.

I get that I am liable, as I can’t prove otherwise. I upheld my end of the bargain, but was let down by the technology. To use your Volvo analogy, I turned the key, it started, I drove off and the drive by wire control between the accelerator and engine failed causing me to break the speed limit.
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  #30  
Old 02.12.2021, 12:15
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Re: Bus fine after EasyRide app failure

When you swipe, and you see it’s activated - take a screen shot.

Or buy a ticket on the app.
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Old 02.12.2021, 12:25
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Re: Bus fine after EasyRide app failure

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When you swipe, and you see it’s activated - take a screen shot.

Or buy a ticket on the app.
That's what I do, use the SBB app linked to credit card and get a QR code of the ticket.

But, sometimes I have to wait for the next bus/train because the payment is not processed fast enough. But, it also beats that bad luck day when there's 5 people queuing for the ticket machine.
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  #32  
Old 02.12.2021, 12:46
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Re: Bus fine after EasyRide app failure

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Bus fine after EasyRide app failure
That's a relief. I'd hate for the bus to be not fine. (With apologies to Tommy Cooper).
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  #33  
Old 02.12.2021, 13:30
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Re: Bus fine after EasyRide app failure

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You can. I did. It had. 20 minutes later it hadn’t. After being caught out a few months ago, I check religiously that it’s worked.
ah, i guess you didn't screenshot it.

i always take a screenshot of any kind of e-ticket in case of later app failure or connectivity issues.
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Old 04.12.2021, 11:26
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Re: Bus fine after EasyRide app failure

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ah, i guess you didn't screenshot it.

i always take a screenshot of any kind of e-ticket in case of later app failure or connectivity issues.
No I haven’t in the past. The chances of failure should be minimal or it isn‘t suitable for mass roll out.

So this is quite interesting… I‘ve just reviewed my Easyride bill for the day and I have been charged for a local fare for the bus in the morning from my usual stop, so yes I did swipe and it did work, but somehow it‘s failed between me getting off the bus and being checked on the train (no I didn‘t check out). I‘ll be calling to appeal on Monday.
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Old 04.12.2021, 13:35
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Re: Bus fine after EasyRide app failure

Sometimes I check out and it can take an hour to register the journey / fare. Other times fairly instantaneous.
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  #36  
Old 04.12.2021, 14:35
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Re: Bus fine after EasyRide app failure

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The rules of the game have never changed: To ride on public transport, you the human passenger, need to ensure you have a valid ticket. Now if you choose to "outsource" this task to a wizz-bang app function that works 98% of the time, then who is really to blame when it doesn't work?

Another example: My Volvo recognises speed limit signs and displays the current speed limit on the dashboard. It works...around 96% of the time. Now if I get caught for speeding, should I really blame it on my car?

This thread just indicates how much we rely on technology for the sake of convenience, and then try to make it liable when it doesn't work.
You've been groaned, but actually that is the case. We as humans are responsible for the actions of our tech. You can't delegate unless the app gives a 100% guarantee and it would be an incredibly stupid app that does that. The only way you can prove it is to screenshot the initiation action and that needs to be timestamped, (I guess the picture is). With so much tech about people do forget this, and there is not a single software program in the world that works 100% of the time. Sound like a grand statement but it is so. And even to hack the app and get logs and such are not fool proof, because they are not always reliable. It's the world we live in and look at how it's progressing.
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Old 04.12.2021, 15:57
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Re: Bus fine after EasyRide app failure

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No I haven’t in the past. The chances of failure should be minimal or it isn‘t suitable for mass roll out.
Such a "booking" app should write a tamperproof log anyways, it shouldn't be that difficult to implement one.
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  #38  
Old 04.12.2021, 16:37
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Re: Bus fine after EasyRide app failure

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ah, i guess you didn't screenshot it.

i always take a screenshot of any kind of e-ticket in case of later app failure or connectivity issues.
I also always do this but I guess if you're using it multiple times during the day it becomes a pain. As others have said the software should have a local log which tech support can download in cases of dispute.
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  #39  
Old 04.12.2021, 19:52
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Re: Bus fine after EasyRide app failure

The app should have at least a 99% reliability rate, and ideally there should be an option for tones/AI voice that informs you of successful registration each time you embark/disembark or of any errors/loss of GPS or server connection.


From what I hear it is at least one generation away from being production reliable.
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Old 04.12.2021, 20:48
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Re: Bus fine after EasyRide app failure

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Such a "booking" app should write a tamperproof log anyways, it shouldn't be that difficult to implement one.
Simply put that’s technically impossible. The log is always not 100% reliable due to failure possibilities. There‘s simply too many usage permutations to cover everything.

Software is continually improving and user usage/failure dictates acceptance. Faults are fixed, features added but then users want more. All normal evolution.

Think what you technically accepted 20 years ago and now. The future?

The wording in sales is also very clever. You’re never told everything and hence when things like this happen you’re angry and shocked.
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