Last year I hired a car from Enterprise Geneva Airport. 5 months after returning the car I received an email out the blue from them 'thanking me for my patience on the matter' and that I was to pay 600 CHF for an insurance claim made against the vehicle hired. News to me.
I was provided with the claimant's police form they had filled out explaining the incident and a letter from their insurer requesting money from my hire company. The incident happened in Como Italy and allegedly caused more than 800CHF in damages. Not all this could be charged to enterprise.
Now, for me, this is wrong place wrong time for my car. I think it is a fraudulent/inaccurate claim. Facebooking the name on the claim form it looks very much like a man that drove up to my window in Como to tell me he didn't like a manoeuvre I'd done.
I asked the hire company for evidence further than the story on the form, they blanked this and sent me to the insurance company who said I was getting all I was getting. I reiterated to the hire company that we don't have any proper evidence (not even receipts of repairs) they just sent me the same stuff again. After saying for the third time I'm not paying a month went by and I now have debt collectors chasing me. This was warned by the hire company but I was at a loss what to do.
Does anyone have advice as to whether I'm right to not pay as things stand and what I should do if so?
The best cheap/free legal advice I can find is
here