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Old 23.05.2021, 21:00
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Re: Zbinden BMW Hagendorf - Poor Service

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Are you sure about this. I know this is a different car, but this video is of the current generation 3 series and also with 'flaps'
https://www.youtube.com/watch?v=Wgj6qX7Lgt0&t=222s
Its a much bigger job on the current 1-series (F40) which is why the dealer is baulking at having to re-do it.. Here is the step-by-step guide which shows how you have to remove the bumper to access the grill retainer clips.

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Did they give you the original grill? (When I specced one of my BMWs with a black grill, they fitted it, but left the original grill, in packaging, in the boot)
Yup, I have the original silver grill in a box.
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Old 01.06.2021, 15:58
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Re: Zbinden BMW Hagendorf - Poor Service

Just to square the circle. I contacted BMW Switzerland last week and they conducted a thorough investigation including speaking with Zbinden. They concluded that Zbinden should replace the grill at their expense, and that this could also be done at my local dealership (Binelli in Zug).

So a plus point to BMW CH for coming to the rescue, but my opinion of Zbinden remains unchanged.
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  #23  
Old 01.06.2021, 17:08
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Re: Zbinden BMW Hagendorf - Poor Service

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Just to square the circle. I contacted BMW Switzerland last week and they conducted a thorough investigation including speaking with Zbinden. They concluded that Zbinden should replace the grill at their expense, and that this could also be done at my local dealership (Binelli in Zug).

So a plus point to BMW CH for coming to the rescue, but my opinion of Zbinden remains unchanged.
It was a strange story since the beginning. The manager that denied responsibility was going to be caught anyway, so why lie in first place? People are strange.
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Old 01.06.2021, 17:24
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Re: Zbinden BMW Hagendorf - Poor Service

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It was a strange story since the beginning. The manager that denied responsibility was going to be caught anyway, so why lie in first place? People are strange.
To be clear he didn't lie or even deny responsibility, he just expected me to wait more than a month to conduct a convoluted investigation to establish who in the garage was responsible before he would correct it.
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