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Old 29.06.2021, 12:18
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How NOT to sell a car (Hail damage)

As reported in the EV section, we had a 24 hour test of the VW iD3.

We were impressed enough to spend an 1½ hours with a salesman this morning getting a quotation for an iD3 to our specification for delivery in September/October. They offered exactly the trade in on the GTI that I had expected. We were pleased.

With quotation in hand to check at our leisure, we walked out to collect the GTI only to find it has hail damage on the roof, bonnet and side from last night's storm.

We had garaged their iD3, thus no damage to it.

I was annoyed that they left it in the open, and made the suggestion that we leave the damage and they deal with it however they want at trade-in...

...but NO - our GTI is now suddenly worth CHF4,000 less - AND their insurance won't pay, it's up to us and our insurer with CHF1000 excess to fix it.

I am livid and will certainly not be buying from them. This would have been our 3rd car from this dealer...
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Old 29.06.2021, 12:31
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Re: How NOT to sell a car (Hail damage)

Why won't their insurance pay? Surely they are at fault since the car was under their supervision.
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Old 29.06.2021, 12:33
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Re: How NOT to sell a car (Hail damage)

why don't they pay you directly the 4'000 damage? whether their insurance will pay or not is their problem.

p.s. it is hailing now if you want to return the favour
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Old 29.06.2021, 12:35
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Re: How NOT to sell a car (Hail damage)

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Why won't their insurance pay? Surely they are at fault since the car was under their supervision.
I am sure in the T&C's the garage is never liable even for accidents which should be covered by the owners insurance of self insured by them if they don't take casco.
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Old 29.06.2021, 12:35
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Re: How NOT to sell a car (Hail damage)

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Why won't their insurance pay? Surely they are at fault since the car was under their supervision.
Well, generally, for the policies I've had, you can hand your car over to anyone legally entitled to drive it, but if they damage it then you took the risk handing over your car and you have to claim.

Normally that works well if you want some else to drive your car, in this case, the garage might technically not be liable but they should be ashamed not to cover the damage.
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Old 29.06.2021, 12:36
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Re: How NOT to sell a car (Hail damage)

That's really the pits. Typical Swiss garage mentality. Not even a sorry?
As for AMAG quotes, one has no guarantee. With my car only one month after getting a quote the final sale price was 500 additional. But did get for it larger wheels (an inch bigger) and supposedly some kind of phone antenna connected system which to this day I am not so sure about how or even if it works.
And I agree the VW options are the most confusing in the world.
Just the same, look at the bright side. The hail may of saved you from a lemon.
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Old 29.06.2021, 12:50
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Re: How NOT to sell a car (Hail damage)

To add insult to injury, their iD3 was safely tucked away in our garage last night and has no damage.

We will see what Zurich Insurance has to say next - not surprisingly they are overloaded just now…
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Old 29.06.2021, 13:04
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Re: How NOT to sell a car (Hail damage)

Why would they have any responsibility?

Tom
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Old 29.06.2021, 13:06
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Re: How NOT to sell a car (Hail damage)

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I am sure in the T&C's the garage is never liable even for accidents which should be covered by the owners insurance of self insured by them if they don't take casco.
Did you sign anything referring to the T&C?

If not then standard laws would apply anyway, art. 41 etc of CO. Even if you did, I don't believe they can waive negligence - they still have to apply normal professional care.

Then is it negligence, or that lovely catch all "unforeseeable act of nature"? I guess it would be good to keep a copy of the weather forecast, certainly in my area Meteo Swiss were sending out severe weather warnings so it was clearly foreseeable here.
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Old 29.06.2021, 13:08
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Re: How NOT to sell a car (Hail damage)

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With quotation in hand to check at our leisure, we walked out to collect the GTI only to find it has hail damage on the roof, bonnet and side from last night's storm.
Did you park your car outside and was it still in the same place when you picked it up? Then I would say that your damage would need to cover.

On the other hand, they made a proposal while the car was on their premises, so you could state that this would include the damage

In any case, not a good way to do business by the garage.
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Old 29.06.2021, 13:09
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Re: How NOT to sell a car (Hail damage)

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Why would they have any responsibility?

Tom
good question. i assumed they'd taken responsibility over it, but i guess the first question is whether they have any liability. did you sign anything and if not, what is the default position?

if somebody lends me their car and i forget to take put on the handbrake and it rolls into a lake, am i liable due to negligence? what if i fail to protect it from the hail storm knowing that it was forecast?

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Old 29.06.2021, 13:12
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Re: How NOT to sell a car (Hail damage)

We sign nothing. We were simply handed the key. We left our car open, but under cover, they moved it round the back in the open.

I will say that they have about 100 cars on their lot and after seeing ours, I checked theirs and almost all I saw had hail damage, including cracked windscreens.

This is not the end on the story…
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Old 29.06.2021, 13:14
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Re: How NOT to sell a car (Hail damage)

If Swiss car dealers didn't exist it would be really hard to imagine them.
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Old 29.06.2021, 13:16
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Re: How NOT to sell a car (Hail damage)

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what if i fail to protect it from the hail storm knowing that it was forecast?
Bearing in mind you are not (?) a professional car dealer, you could argue that you didn't know it would cause that damage etc. (i.e. better to be dumb than liable).

They can't really claim that - if they have a lot full of cars with damage, looks like they were dumb/careless, but in your own profession that isn't normally an excuse.
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Old 29.06.2021, 13:19
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Re: How NOT to sell a car (Hail damage)

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If Swiss car dealers didn't exist it would be really hard to imagine them.
Not for the Brits, we grew up with Fawlty Towers, Are You Being Served and similar which obviously formed the basis of their customer service training material.
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Old 29.06.2021, 13:21
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Re: How NOT to sell a car (Hail damage)

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Not for the Brits, we grew up with Fawlty Towers, Are You Being Served and similar which obviously formed the basis of their customer service training material.
Fawlty Towers was made after working on a Hotel training video
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Old 29.06.2021, 13:21
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Re: How NOT to sell a car (Hail damage)

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We sign nothing. We were simply handed the key. We left our car open, but under cover, they moved it round the back in the open.
So it was under cover when you left it and they moved it to the open although a hailstorm was forecast?

That really blows it.
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Old 29.06.2021, 13:22
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Re: How NOT to sell a car (Hail damage)

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Fawlty Towers was made after working on a Hotel training video
Fawlty Towers simply reflected the standard of service of the day.

It's only in retrospect that it became a comedy.

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Old 29.06.2021, 13:23
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Re: How NOT to sell a car (Hail damage)

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We sign nothing. We were simply handed the key. We left our car open, but under cover, they moved it round the back in the open.

I will say that they have about 100 cars on their lot and after seeing ours, I checked theirs and almost all I saw had hail damage, including cracked windscreens.

This is not the end on the story…
Really? You take a car for a drive and they don't even make a copy/scan of driver's license. I've only tested 2 cars in CH and I always signed that I that I had to cover a 700-1700 deductible in case I did something to the car.
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Old 29.06.2021, 13:43
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Re: How NOT to sell a car (Hail damage)

I did that 24h drive with id.4 -> they had my data from online form and only copied my license as I took the car.
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