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Old 05.07.2021, 09:49
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AMAG free service - not so free

Hi all,

i just brought in my Audi (r8) for a service at AMAG since it has been 4 years since the last AMAG service.

In the meantime, the car was maintained out-of-cycle in NL because i drive there often and figured that AMAG would only check after official inspection triggers such as 3 years or 30.000km.

AMAG Dealer: "ohh but you had the car serviced and now it only needs service next year, so we can do it but not for free (1.700,-)"

me: "is it then free next year again?"

AMAG Dealer: "No because you would need to wait again 3 years, so if you want service again next year, it basically is again charged"

me: "Does that mean i will never get free service with my free service subscription if i service the car every year? Not even every 3 years at least 1 of them?"

AMAG Dealer: "...."



Any similar experiences by you and any potential ways to solve it?

Kind regards, Aernoud
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Old 05.07.2021, 09:53
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Re: AMAG free service - not so free

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Hi all,

i just brought in my Audi (r8) for a service at AMAG since it has been 4 years since the last AMAG service.

In the meantime, the car was maintained out-of-cycle in NL because i drive there often and figured that AMAG would only check after official inspection triggers such as 3 years or 30.000km.

AMAG Dealer: "ohh but you had the car serviced and now it only needs service next year, so we can do it but not for free (1.700,-)"

me: "is it then free next year again?"

AMAG Dealer: "No because you would need to wait again 3 years, so if you want service again next year, it basically is again charged"

me: "Does that mean i will never get free service with my free service subscription if i service the car every year? Not even every 3 years at least 1 of them?"

AMAG Dealer: "...."



Any similar experiences by you and any potential ways to solve it?

Kind regards, Aernoud
First check the terms and conditions to make sure you are not breaching anything within the free service agreement by having the car serviced outside of AMAG. if you aren't, then escalate to AMAG management and don't let yourself be fobbed off.
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Old 05.07.2021, 10:03
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Re: AMAG free service - not so free

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First check the terms and conditions to make sure you are not breaching anything within the free service agreement by having the car serviced outside of AMAG. if you aren't, then escalate to AMAG management and don't let yourself be fobbed off.
Understand but the terms and conditions say almost that if i farted in the past 36 months near an AMAG location i am banned for life. My point is that there is besides "rules" also what is "right".. Sometimes Switzerland drives me crazy.
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Old 05.07.2021, 10:05
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Re: AMAG free service - not so free

Why would AMAG do an out-of-cycle service for free?
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Old 05.07.2021, 10:06
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Re: AMAG free service - not so free

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Understand but the terms and conditions say almost that if i farted in the past 36 months near an AMAG location i am banned for life. My point is that there is besides "rules" also what is "right".. Sometimes Switzerland drives me crazy.
You are not making much sense and seem to just be venting some frustrations without focusing on the topic at hand.

What do the terms and conditions say about it, did you or did you not breach the written terms of the free servicing by having it serviced yourself?
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Old 05.07.2021, 10:09
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Re: AMAG free service - not so free

There is non-AMAG Audi service in Zurich, try them. (unless your free service is for amag only and not overall 'audi')
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Old 05.07.2021, 10:24
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Re: AMAG free service - not so free

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Why would AMAG do an out-of-cycle service for free?
Even if you service every year, basically EVERY service becomes out of cycle because the service light will never come on..
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Old 05.07.2021, 10:27
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Re: AMAG free service - not so free

Free service is a myth with any dealer I think.. I have it too with mini/bmw..

The first 20k basic service with fluids etc cost me about 500chf.. soon after the warning light for front brake pads, another 500chf , then brake fluid and rear pads, another 500chf.

No idea what is actually free..
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Old 05.07.2021, 11:33
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Re: AMAG free service - not so free

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Free service is a myth with any dealer I think.. I have it too with mini/bmw..

The first 20k basic service with fluids etc cost me about 500chf.. soon after the warning light for front brake pads, another 500chf , then brake fluid and rear pads, another 500chf.

No idea what is actually free..
About BMW/Mini Free: labor costs during the first 3 years. Longer if you get extended warranty. Paid: parts like brake pads. Well, at least you were having fun with the brake pedal. Finishing the pads around 20K km mean spirited driving

Back to Aernoud's Audi, there are only contracts and rules. What's right is something only theologians care about. Sorry.

On the other hand I get it, you want to pamper your precious R8. If I understood well, you service the car somewhere else, I assume the other shop made a reset of the km counter for next service. One day you arrive to AMAG and they say "no yellow light indicating it needs service, you pay". Right?

I guess the terms and conditions need to be carefully read. If the contract does not say anything specifically against you. Send a registered letter to AMAG.

By the way, is the car fully paid? Who's the owner? You or the financial company leasing the car? If you're still paying the car, the people in charge of the leasing would love to get notified about this. Maintenance problems impact negatively the residual value of the car.
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Old 05.07.2021, 12:09
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Re: AMAG free service - not so free

Reasons like these, is why when I had my BMW I did an "out-of-schedule" service while on vacation, and I specifically told them to not register it in the car computer.

30k Km intervals are crazy, especially for performance engines.


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By the way, is the car fully paid? Who's the owner? You or the financial company leasing the car? If you're still paying the car, the people in charge of the leasing would love to get notified about this. Maintenance problems impact negatively the residual value of the car.
"maintenance problems" is having a car regularly serviced instead of every 16 thousand years as per the "normal schedule" that is total BS and put out as such to show a lower total cost of ownership to people that treat cars like appliances?
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Old 05.07.2021, 13:23
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Re: AMAG free service - not so free

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Free service is a myth with any dealer I think.. I have it too with mini/bmw..

The first 20k basic service with fluids etc cost me about 500chf.. soon after the warning light for front brake pads, another 500chf , then brake fluid and rear pads, another 500chf.

No idea what is actually free..
Just the labor is free, any oil filters, brakes,essentially anything consumable is charged.
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Old 05.07.2021, 13:34
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Re: AMAG free service - not so free

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Just the labor is free, any oil filters, brakes,essentially anything consumable is charged.
All charged at an extremely high price......
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Old 05.07.2021, 14:10
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Re: AMAG free service - not so free

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Just the labor is free, any oil filters, brakes,essentially anything consumable is charged.
As ever it depends. I had a service package for my Lotus Exige that was labour, fluids and materials annually for three years.
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Old 05.07.2021, 14:29
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Re: AMAG free service - not so free

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About BMW/Mini Free: labor costs during the first 3 years. Longer if you get extended warranty. Paid: parts like brake pads. Well, at least you were having fun with the brake pedal. Finishing the pads around 20K km mean spirited driving

Back to Aernoud's Audi, there are only contracts and rules. What's right is something only theologians care about. Sorry.

On the other hand I get it, you want to pamper your precious R8. If I understood well, you service the car somewhere else, I assume the other shop made a reset of the km counter for next service. One day you arrive to AMAG and they say "no yellow light indicating it needs service, you pay". Right?

I guess the terms and conditions need to be carefully read. If the contract does not say anything specifically against you. Send a registered letter to AMAG.

By the way, is the car fully paid? Who's the owner? You or the financial company leasing the car? If you're still paying the car, the people in charge of the leasing would love to get notified about this. Maintenance problems impact negatively the residual value of the car.
Contract is pretty clear. I think i was not even allowed to get it serviced elsewhere if i read it correctly.

Car is mine so that is why i like to treat it good.
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Old 05.07.2021, 14:30
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Re: AMAG free service - not so free

I am really shocked that you've had a difficult experience with AMAG. I have only had amazing experiences, where they have been completely honest and reasonable. They have never quoted ridiculous prices, lied or tried to take advantage of me as a non-swiss resident of this country.

When my current car is on its last legs, the first place I will go to purchase a new one will certainly be my local AMAG dealership.
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Old 05.07.2021, 15:28
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Re: AMAG free service - not so free

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I am really shocked that you've had a difficult experience with AMAG. I have only had amazing experiences, where they have been completely honest and reasonable. They have never quoted ridiculous prices, lied or tried to take advantage of me as a non-swiss resident of this country.

When my current car is on its last legs, the first place I will go to purchase a new one will certainly be my local AMAG dealership.
Hi Sir, do you mind sharing which dealer you go to?
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Old 05.07.2021, 18:15
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Re: AMAG free service - not so free

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Hi Sir, do you mind sharing which dealer you go to?
Same experience for me. I'm very pleased with AMAG. I service my Audi at AMAG Basel, Reinacherstrasse. The service is always at no cost (when buying my car took the "gratis service" option) and I only pay for fluids, which I buy anyway on my own as it's much cheaper.

They speak English, are very approachable, and always clean my car
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Old 05.07.2021, 18:28
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Re: AMAG free service - not so free

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Same experience for me. I'm very pleased with AMAG. I service my Audi at AMAG Basel, Reinacherstrasse. The service is always at no cost (when buying my car took the "gratis service" option) and I only pay for fluids, which I buy anyway on my own as it's much cheaper.

They speak English, are very approachable, and always clean my car
How does that work with the fluids, you bring them with you to the service center and hand them over??? I also have 'free servicing' but don't want to get scammed by the extortionate prices they charge for fluids
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Old 05.07.2021, 19:04
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Re: AMAG free service - not so free

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How does that work with the fluids, you bring them with you to the service center and hand them over??? I also have 'free servicing' but don't want to get scammed by the extortionate prices they charge for fluids
Yep, I buy the engine oil myself and bring it with me, otherwise they would charge I guess 200% of its value what is a total rip-off. Just make sure you buy the one they recommend. I had major maintenance done recently and also a gearbox oil was due to be changed but after a short call, I learnt that this was included in the price.

I don't bother too much and even tell them not to top up the wiper fluid...
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Old 05.07.2021, 19:40
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Re: AMAG free service - not so free

I had one bad experience with AMAG in Horgen ca. 2005 and since then never ever went back to them.

I'm shopping around for a car now so if you have recommendations for AMAG garages with good service around Zurich?
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