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-   -   Swiss cancels flights for Summer 2022 (https://www.englishforum.ch/transportation-driving/309156-swiss-cancels-flights-summer-2022-a.html)

erchegyia 24.06.2022 08:55

Re: Swiss cancels flights for Summer 2022
 
Quote:

Originally Posted by eairicbloodaxe (Post 3418571)
It's mostly the fuel price, we think:

Jet fuel prices did far not increase that much as petrol.

Axa 07.07.2022 13:44

Re: Swiss cancels flights for Summer 2022
 
Update from ZH Airport todays morning. Automated baggage drop-off for Swiss/Edelweiss is broken. 30 min to bagages in check in 1. 20 min line in passport control (non EU line). We arrived 3 hours before departure and there was time for a coffee. Arriving two hours before the flight would have ended in running like crazy between long lines.

Well, wish you a nice summer. No internet for a few weeks :)

MattyRedSox 07.07.2022 14:21

Re: Swiss cancels flights for Summer 2022
 
Quote:

Originally Posted by Axa (Post 3421459)
Update from ZH Airport todays morning. Automated baggage drop-off for Swiss/Edelweiss is broken. 30 min to bagages in check in 1. 20 min line in passport control (non EU line). We arrived 3 hours before departure and there was time for a coffee. Arriving two hours before the flight would have ended in running like crazy between long lines.

Well, wish you a nice summer. No internet for a few weeks :)

Yeah, my wife has had several flights recently for business (long haul and short haul) and hasn’t had any hassles whatsoever. I hope this keeps up.

Castro 12.07.2022 23:31

Re: Swiss cancels flights for Summer 2022
 
Just had the dreaded email that my Swiss flight from Cairo to ZRH in Aug has been cancelled :(

Pancakes 12.07.2022 23:47

Re: Swiss cancels flights for Summer 2022
 
Quote:

Originally Posted by Castro (Post 3422470)
Just had the dreaded email that my Swiss flight from Cairo to ZRH in Aug has been cancelled :(

Aww, that sucks. I'm sorry. :( I hope they can reschedule something for you that works out well.

We're flying via KLM with a stop at Schilpol in Amsterdam in a few weeks. I keep waiting for that dreaded email... If it comes, I'm going to take it as a sign from the universe that we need to cancel our trip and take a refund, as the thought of traveling right now with the # of new Covid cases rising is kind of freaking me out. :msnblush:

Castro 12.07.2022 23:55

Re: Swiss cancels flights for Summer 2022
 
Quote:

Originally Posted by Pancakes (Post 3422475)
Aww, that sucks. I'm sorry. :( I hope they can reschedule something for you that works out well.

We're flying via KLM with a stop at Schilpol in Amsterdam in a few weeks. I keep waiting for that dreaded email... If it comes, I'm going to take it as a sign from the universe that we need to cancel our trip and take a refund, as the thought of traveling right now with the # of new Covid cases rising is kind of freaking me out. :msnblush:

I actually called Swiss and they are happy to rebook me on flights either a day before or after or on a Star Alliance partner flight (with a stopover in VIE, FRA etc..). The issue is that the ticket was booked on Bravofly so I have to take it up with them (this is where reading trustpilot reviews might have helped :()

Anyway in these turbulent times it makes sense to book direct with the airlines since they are ready and willing to help.

AbFab 13.07.2022 00:01

Re: Swiss cancels flights for Summer 2022
 
Quote:

Originally Posted by Castro (Post 3422470)
Just had the dreaded email that my Swiss flight from Cairo to ZRH in Aug has been cancelled :(

Swiss recently cancelled an outbound flight ZRH to Birmingham UK and offered a rescheduled flight 5 hours later, which I agreed to. A week later I got a second dreaded email doing the same to the return flight, but this time 5 hours earlier which completely messed up my arrangements, so I cancelled via the email link.

Swiss refunded the ticket the next day to my credit card BUT they deducted a CHF30.00 "service fee". This is reclaimable by my Zurich Relax policy...

Caleb 13.07.2022 18:06

Re: Swiss cancels flights for Summer 2022
 
Quote:

Originally Posted by Tom1234 (Post 3415042)
Bonuses for the bosses?

I don't know the industry at all, so I can only speculate, but I doubt it's bonuses. I'd assume that the stimuli barely scratched the surface of their losses, as they did fire a lot of people, but still had incredibly high overheads (the people they did not fire, the landed planes, etc).

LuganoPirate 13.07.2022 18:18

Re: Swiss cancels flights for Summer 2022
 
Quote:

Originally Posted by AbFab (Post 3422477)
Swiss recently cancelled an outbound flight ZRH to Birmingham UK and offered a rescheduled flight 5 hours later, which I agreed to. A week later I got a second dreaded email doing the same to the return flight, but this time 5 hours earlier which completely messed up my arrangements, so I cancelled via the email link.

Swiss refunded the ticket the next day to my credit card BUT they deducted a CHF30.00 "service fee". This is reclaimable by my Zurich Relax policy...

They should not have done that. If a flight is delayed by more than 2 hours, they have to offer a full refund, including all service fees. I just had this with two tickets, one for my son, delay 1 day, and one for my daughter, original delay 5 minutes.

For my daughter no refund but could rebook for the same fare - no extra charges.

For my son on the phone he said I would get a full refund less the service fee. I argued the point and after speaking to a supervisor he agreed and I got the full amount.

I have to admit though, had I done it online and had the fee deducted, for CHF 30 I doubt I'd have waited on the phone for an hour so would have just accepted it.


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