Jet fuel prices did far not increase that much as petrol.

Update from ZH Airport todays morning. Automated baggage drop-off for Swiss/Edelweiss is broken. 30 min to bagages in check in 1. 20 min line in passport control (non EU line). We arrived 3 hours before departure and there was time for a coffee. Arriving two hours before the flight would have ended in running like crazy between long lines.

Well, wish you a nice summer. No internet for a few weeks

Yeah, my wife has had several flights recently for business (long haul and short haul) and hasn’t had any hassles whatsoever. I hope this keeps up.

Just had the dreaded email that my Swiss flight from Cairo to ZRH in Aug has been cancelled

Aww, that sucks. I'm sorry. I hope they can reschedule something for you that works out well.

We're flying via KLM with a stop at Schilpol in Amsterdam in a few weeks. I keep waiting for that dreaded email... If it comes, I'm going to take it as a sign from the universe that we need to cancel our trip and take a refund, as the thought of traveling right now with the # of new Covid cases rising is kind of freaking me out.

I actually called Swiss and they are happy to rebook me on flights either a day before or after or on a Star Alliance partner flight (with a stopover in VIE, FRA etc..). The issue is that the ticket was booked on Bravofly so I have to take it up with them (this is where reading trustpilot reviews might have helped )

Anyway in these turbulent times it makes sense to book direct with the airlines since they are ready and willing to help.

Swiss recently cancelled an outbound flight ZRH to Birmingham UK and offered a rescheduled flight 5 hours later, which I agreed to. A week later I got a second dreaded email doing the same to the return flight, but this time 5 hours earlier which completely messed up my arrangements, so I cancelled via the email link.

Swiss refunded the ticket the next day to my credit card BUT they deducted a CHF30.00 "service fee". This is reclaimable by my Zurich Relax policy...

I don't know the industry at all, so I can only speculate, but I doubt it's bonuses. I'd assume that the stimuli barely scratched the surface of their losses, as they did fire a lot of people, but still had incredibly high overheads (the people they did not fire, the landed planes, etc).

They should not have done that. If a flight is delayed by more than 2 hours, they have to offer a full refund, including all service fees. I just had this with two tickets, one for my son, delay 1 day, and one for my daughter, original delay 5 minutes.

For my daughter no refund but could rebook for the same fare - no extra charges.

For my son on the phone he said I would get a full refund less the service fee. I argued the point and after speaking to a supervisor he agreed and I got the full amount.

I have to admit though, had I done it online and had the fee deducted, for CHF 30 I doubt I'd have waited on the phone for an hour so would have just accepted it.