Go Back   English Forum Switzerland > Help & tips > Transportation/driving  
Reply
 
Thread Tools Display Modes
  #1  
Old 16.01.2023, 16:31
Spinal's Avatar
Forum Veteran
 
Join Date: Dec 2016
Location: Zurich
Posts: 2,203
Groaned at 26 Times in 21 Posts
Thanked 2,402 Times in 1,046 Posts
Spinal has a reputation beyond reputeSpinal has a reputation beyond reputeSpinal has a reputation beyond reputeSpinal has a reputation beyond reputeSpinal has a reputation beyond repute
Paying for petrol...

Here's an interesting one.

Last night, I was driving back from Milan, and stopped at a Shell station in bellinzona on the highway.


Refueled as normal, then tried to pay - but there was no-one there. Looked at the automatic machine, and that said to pay in store. The store was closed.



In the meantime, two other cars refuelled - both in the same situation of being unable to pay.


I look up the shell phone number, and try call - no answer (some recording about calling during office hours or going on their site).


After 15 minutes of deciding what to do, I record a short video of the situation, and drive away. In the meantime, a few more cars refuel and leave too (including some foreign plated ones).


Now curious to see what will happen... I of course will pay for the fuel assuming I get an invoice; but I would really rather not drive 3hrs back to bellinzona to pay.


Anyone seen this before?
Reply With Quote
The following 2 users would like to thank Spinal for this useful post:
  #2  
Old 16.01.2023, 16:47
Island Monkey's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Wallis
Posts: 7,720
Groaned at 186 Times in 118 Posts
Thanked 9,110 Times in 4,076 Posts
Island Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond repute
Re: Paying for petrol...

How odd.

Maybe contact them and offer to pay by card over the phone? https://support.shell.ch/hc/de-ch/requests/new
Reply With Quote
This user would like to thank Island Monkey for this useful post:
  #3  
Old 16.01.2023, 16:53
Member
 
Join Date: Mar 2017
Location: ZH
Posts: 246
Groaned at 5 Times in 3 Posts
Thanked 154 Times in 90 Posts
trixxiee has an excellent reputationtrixxiee has an excellent reputationtrixxiee has an excellent reputationtrixxiee has an excellent reputation
Re: Paying for petrol...

I would reach out to them like Island Monkey suggests. It's great that you recorded the situation and have a proof but better be proactive
Reply With Quote
  #4  
Old 16.01.2023, 16:55
Forum Legend
 
Join Date: Mar 2008
Location: ZH
Posts: 9,564
Groaned at 124 Times in 101 Posts
Thanked 14,861 Times in 6,048 Posts
doropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond repute
Re: Paying for petrol...

Very odd. A similar thing once happened to us many moons ago. We filled the tank. There was no machine to pay.

We tried to pay a forecourt attendant, who directed us into the shop. There, however, the shop assistant said she was selling chocolate and coke, so we should pay the attendant. We tried several of them, asked for the manager, we insisted that they let us pay; they shrugged their shoulders. We ended up going back to every person working on the forecourt and in the shop, to say that all their colleagues had refused to take our money. Nothing helped.

As we really needed to leave, in the end we drove away, with a very odd mixture of feelings.
Reply With Quote
This user would like to thank doropfiz for this useful post:
  #5  
Old 16.01.2023, 17:30
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Kt. Zürich
Posts: 12,845
Groaned at 798 Times in 676 Posts
Thanked 25,709 Times in 13,440 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Paying for petrol...

In my experience, you cannot actually get any petrol if you have not followed the procedure, presumably whoever ran the shop forgot to switch over to automatic.

Doubtless, they will have a video of the whole affair.
Reply With Quote
This user would like to thank marton for this useful post:
  #6  
Old 16.01.2023, 17:45
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 9,216
Groaned at 400 Times in 275 Posts
Thanked 14,110 Times in 4,844 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Paying for petrol...

Sounds like someone made a big mistake and is due for the chop…
Reply With Quote
The following 2 users would like to thank AbFab for this useful post:
  #7  
Old 16.01.2023, 18:05
Forum Veteran
 
Join Date: Jun 2022
Location: ZH
Posts: 870
Groaned at 68 Times in 61 Posts
Thanked 3,428 Times in 1,341 Posts
ShirleyNot has a reputation beyond reputeShirleyNot has a reputation beyond reputeShirleyNot has a reputation beyond reputeShirleyNot has a reputation beyond reputeShirleyNot has a reputation beyond reputeShirleyNot has a reputation beyond repute
Re: Paying for petrol...

Have to smile at the TIS thread here. If this was the UK, the streets around the petrol station would be gridlocked with cars and people with jerrycans...
Reply With Quote
The following 12 users would like to thank ShirleyNot for this useful post:
  #8  
Old 16.01.2023, 18:21
Spinal's Avatar
Forum Veteran
 
Join Date: Dec 2016
Location: Zurich
Posts: 2,203
Groaned at 26 Times in 21 Posts
Thanked 2,402 Times in 1,046 Posts
Spinal has a reputation beyond reputeSpinal has a reputation beyond reputeSpinal has a reputation beyond reputeSpinal has a reputation beyond reputeSpinal has a reputation beyond repute
Re: Paying for petrol...

We have a development


They looked up my plate, got my name. From my name, they called my employers main desk, who passed me their number.


Turns out, they forgot to put the pumps into automatic, and these were dispensing "free" fuel all night.


He said that anything he isn't able to "recoup" will come out of his paycheck... so I (ofc) twinted him for my fuel. Got a receipt picture in return.



Feel a bit bad for him, as he won't be able to get any details from the foreign cars - and being so close to the Italian border, I assume there were quite a few...
Reply With Quote
The following 5 users would like to thank Spinal for this useful post:
  #9  
Old 16.01.2023, 18:24
Island Monkey's Avatar
Forum Legend
 
Join Date: Mar 2008
Location: Wallis
Posts: 7,720
Groaned at 186 Times in 118 Posts
Thanked 9,110 Times in 4,076 Posts
Island Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond reputeIsland Monkey has a reputation beyond repute
Re: Paying for petrol...

Did you TWINT his personal account?
Reply With Quote
This user would like to thank Island Monkey for this useful post:
  #10  
Old 16.01.2023, 18:25
Forum Legend
 
Join Date: Aug 2015
Location: Zurich City
Posts: 7,835
Groaned at 609 Times in 359 Posts
Thanked 9,750 Times in 4,529 Posts
ZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond repute
Re: Paying for petrol...

Quote:
View Post
Have to smile at the TIS thread here. If this was the UK, the streets around the petrol station would be gridlocked with cars and people with jerrycans...
Or scenes like this yesterday :

https://www.dailymail.co.uk/news/art...l-station.html
Reply With Quote
This user would like to thank ZuriRollt for this useful post:
  #11  
Old 16.01.2023, 18:26
Forum Veteran
 
Join Date: Jun 2022
Location: ZH
Posts: 870
Groaned at 68 Times in 61 Posts
Thanked 3,428 Times in 1,341 Posts
ShirleyNot has a reputation beyond reputeShirleyNot has a reputation beyond reputeShirleyNot has a reputation beyond reputeShirleyNot has a reputation beyond reputeShirleyNot has a reputation beyond reputeShirleyNot has a reputation beyond repute
Re: Paying for petrol...

Quote:
View Post
He said that anything he isn't able to "recoup" will come out of his paycheck... so I (ofc) twinted him for my fuel. Got a receipt picture in return.
I thought that employees couldn't be held personally liable for stuff like that, even if it was a stupid mistake and their fault. The reason I ask is that one of our traders once messed up by forgetting to submit and lost a client a load of money but the company had to stump up. It was totally the employee's fault but the most that could be done was instant dismissal.
Reply With Quote
The following 3 users would like to thank ShirleyNot for this useful post:
  #12  
Old 16.01.2023, 18:29
Forum Legend
 
Join Date: Aug 2015
Location: Zurich City
Posts: 7,835
Groaned at 609 Times in 359 Posts
Thanked 9,750 Times in 4,529 Posts
ZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond repute
Re: Paying for petrol...

Quote:
View Post
We have a development


They looked up my plate, got my name. From my name, they called my employers main desk, who passed me their number.


Turns out, they forgot to put the pumps into automatic, and these were dispensing "free" fuel all night.


He said that anything he isn't able to "recoup" will come out of his paycheck... so I (ofc) twinted him for my fuel. Got a receipt picture in return.



Feel a bit bad for him, as he won't be able to get any details from the foreign cars - and being so close to the Italian border, I assume there were quite a few...

Just for clarification: The Garage contacted you, or the employee that forgot to put the station into automatic mode?
Reply With Quote
The following 3 users would like to thank ZuriRollt for this useful post:
  #13  
Old 16.01.2023, 19:10
k_and_e
 
Posts: n/a
Re: Paying for petrol...

Quote:
View Post
I thought that employees couldn't be held personally liable for stuff like that, even if it was a stupid mistake and their fault. The reason I ask is that one of our traders once messed up by forgetting to submit and lost a client a load of money but the company had to stump up. It was totally the employee's fault but the most that could be done was instant dismissal.
That's correct. If this is so important for the employer, then they should do a 4-eye check.
Reply With Quote
The following 3 users would like to thank for this useful post:
  #14  
Old 16.01.2023, 20:27
Spinal's Avatar
Forum Veteran
 
Join Date: Dec 2016
Location: Zurich
Posts: 2,203
Groaned at 26 Times in 21 Posts
Thanked 2,402 Times in 1,046 Posts
Spinal has a reputation beyond reputeSpinal has a reputation beyond reputeSpinal has a reputation beyond reputeSpinal has a reputation beyond reputeSpinal has a reputation beyond repute
Re: Paying for petrol...

Quote:
View Post
Just for clarification: The Garage contacted you, or the employee that forgot to put the station into automatic mode?

The employee from what I can tell.... based on the receipt I got (compared to my video from last night), the value/volume is right.


Seems like he paid with his personal card, and I twinted him the money...
Reply With Quote
The following 4 users would like to thank Spinal for this useful post:
  #15  
Old 16.01.2023, 22:59
kri's Avatar
kri kri is offline
Forum Legend
 
Join Date: Nov 2007
Location: Zürich City
Posts: 3,387
Groaned at 71 Times in 54 Posts
Thanked 3,562 Times in 1,710 Posts
kri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond reputekri has a reputation beyond repute
Re: Paying for petrol...

Quote:
View Post
I thought that employees couldn't be held personally liable for stuff like that, even if it was a stupid mistake and their fault. The reason I ask is that one of our traders once messed up by forgetting to submit and lost a client a load of money but the company had to stump up. It was totally the employee's fault but the most that could be done was instant dismissal.
This is what I know as well. Unless it is intentional theft - like using corporate card for personal transactions. But mistakes at work cannot come out of employees wage.
Reply With Quote
This user would like to thank kri for this useful post:
  #16  
Old 17.01.2023, 16:25
Forum Legend
 
Join Date: Oct 2014
Location: SG
Posts: 11,006
Groaned at 737 Times in 543 Posts
Thanked 15,083 Times in 7,926 Posts
Urs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond reputeUrs Max has a reputation beyond repute
Re: Paying for petrol...

Quote:
View Post
I thought that employees couldn't be held personally liable for stuff like that, even if it was a stupid mistake and their fault. The reason I ask is that one of our traders once messed up by forgetting to submit and lost a client a load of money but the company had to stump up. It was totally the employee's fault but the most that could be done was instant dismissal.
It's complicated, but broadly speaking your thinking wrong, see Art.321e Code of Obligation below.

However there's a multitude of factors to consider, like the degree of neglect, professional level, employee salary, the employee's amount of experience, and a gazillion others. Good luck trying to hold an apprentice liable. However a chief architect may have little wiggling room, a senor specialist probably in general. Though software may still be different as all code must be presumed faulty even after testing.

The amount of negligence is relevant as well, overlooking something that could have been seen upon closer inspection (light negligence) is different from doing something every grownup with a sane mind would advise against (gross negligence). Light and moderate negligence can't usually be sanctioned with more than a slap on the wrist, a month's salary at most regardless of the actual damage, and possibly not even that for someone earning a pittance.

In a case of gross negligence however liability appears to be unlimited.

Your example, forgetting to submit the pending orders is probably the lightest of the lightest negligence. If it's that important the company needs to adjust the workflows to make sure it doesn't go forgotten. Something like "you want to log out but you still have unsubmitted or pending orders. Do you really want to log out?" might activate liability but even then the absolute amounts would probably remain on a useless level.

https://www.allianz.ch/de/geschaefts...erhaftung.html

Quote:
Employee’s liability
Art. 321e

1The employee is liable for any damage he causes to the employer whether wilfully or by negligence.

2The extent of the duty of care owed by the employee is determined by the individual employment contract, taking due account of the occupational risk, level of training and technical knowledge associated with the work as well as the employee’s aptitudes and skills of which the employer was or should have been aware.
Reply With Quote
The following 5 users would like to thank Urs Max for this useful post:
  #17  
Old 17.01.2023, 16:31
Tom1234's Avatar
Forum Legend
 
Join Date: Jan 2007
Location: Kanton Luzern
Posts: 19,400
Groaned at 852 Times in 665 Posts
Thanked 29,945 Times in 12,175 Posts
Tom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond reputeTom1234 has a reputation beyond repute
Re: Paying for petrol...

Quote:
View Post
The employee from what I can tell.... based on the receipt I got (compared to my video from last night), the value/volume is right.


Seems like he paid with his personal card, and I twinted him the money...
Petrol Stations are franchises.

I wondered whether the 'Employee' was actually the owner/renter of that particular petrol station franchise so is possibly responsible for such losses and so they do effectively come out of their own pocket.

Either that or one of their employees is clueless about employment law.
Reply With Quote
This user would like to thank Tom1234 for this useful post:
  #18  
Old 17.01.2023, 16:40
NotAllThere's Avatar
Forum Legend
 
Join Date: Oct 2008
Location: Baselland
Posts: 16,823
Groaned at 367 Times in 316 Posts
Thanked 26,851 Times in 10,971 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Paying for petrol...

Quote:
View Post
... as all code must be presumed faulty even after testing. ...
Unless it's the UK Post Office's Horizon system. How the Post Office wrecked the lives of its own workers. -PDF

But yes. It has been proven (Turing) that no computer code can be guaranteed to be without errors.
Reply With Quote
This user would like to thank NotAllThere for this useful post:
  #19  
Old 17.01.2023, 18:25
HIAO
 
Posts: n/a
Re: Paying for petrol...

--

Last edited by HIAO; 29.06.2023 at 22:04.
Reply With Quote
  #20  
Old 17.01.2023, 18:35
Forum Legend
 
Join Date: Mar 2008
Location: ZH
Posts: 9,564
Groaned at 124 Times in 101 Posts
Thanked 14,861 Times in 6,048 Posts
doropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond reputedoropfiz has a reputation beyond repute
Re: Paying for petrol...

Quote:
View Post
The employee from what I can tell.... based on the receipt I got (compared to my video from last night), the value/volume is right.

Seems like he paid with his personal card, and I twinted him the money...
Although I would, of course, have wanted to pay properly, I don't think I would have taken this route to do so.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
I forgot to pay for petrol John McClane Transportation/driving 61 22.03.2021 15:16
Where to get and not get petrol... Richard Transportation/driving 38 08.03.2014 14:30
Gas/petrol Station rip off Billrnnp Complaints corner 28 23.09.2012 09:41
Price of Petrol? Fish&Chips Transportation/driving 7 22.02.2012 19:17
VAT on UK petrol - possible to claim SwissMorgs Finance/banking/taxation 5 06.02.2011 20:36


All times are GMT +2. The time now is 06:58.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0